I stayed at APA Hotel Nishiazabu for 5 nights (May 18–23, 2025) and unfortunately had a very disappointing experience.
On the first night, the bathroom drain was clogged and overflowed, flooding the entire floor. While I was offered a room change, I had just arrived from Canada and was completely exhausted, so I declined. Thankfully, housekeeping cleaned and fixed it the next day while I was out.
The worst part happened on the last night of my stay (early morning of May 23rd). Around 3:15 AM, I was woken up by extremely loud voices outside my room. I had only gone to sleep around 1:00 AM after packing, so I was shocked and frustrated. I immediately called the front desk to complain and was assured that someone would come to handle the situation. No one ever came. The guests continued being loud, speaking in the hallway near my room. I opened my door to ask them to be quiet—they were foreigners, and one woman sarcastically blew a kiss while saying sorry. It was incredibly rude and upsetting. The next morning, when I told the front desk, they seemed unaware of the entire incident. That was even more frustrating. I was told they would “do more patrols,” but I expected a direct warning or follow-up action with those guests. I’ve stayed at various APA Hotels when visiting Japan over the last few years and had trusted the brand, but this experience made me seriously reconsider using APA again. I hope the management improves staff communication and nighttime enforcement of guest beh
