Everything went smoothly for check in/check out. Rooms were comfortable and well set out. Instructions for everything were on the TV which was awesome. Great stay and lovely area, right next to Ayase Station which gets you to centre Tokyo - be warned however that this train is one of the busiest I've seen and there are staff paid to push people to fit everyone in. If you like your space then you will not enjoy the trains in Tokyo haha. There is a beautiful gardens walk just north of the hotel, which was fantastic and there is also Kosuge Gardens not too far away which extremely beautiful - highly recommend. The only downside for me was the pillow was extremely hard, like a brick. Staff were pleasant, so I'm sure they could have probably changed it if I asked.