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Reviews of 9h nine hours Akasaka sleep lab

2.5 out of 5
9h nine hours Akasaka sleep lab
4-3-14 Akasaka, Minato-ku, Tokyo, Tokyo

Reviews

8.2

Very Good

Rating 10 - Excellent. 211 out of 594 reviews" "
Rating 8 - Good. 253 out of 594 reviews" "
Rating 6 - Okay. 87 out of 594 reviews" "
Rating 4 - Poor. 35 out of 594 reviews" "
Rating 2 - Terrible. 8 out of 594 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

?

Business traveler
Generally good but some of the people bring their suitcase upstairs or not changing the room shoes are very loud especially during night time and early morning Need better suitcase management Others are fine
Stayed 1 night in Apr 2024

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
Showers were subpar but everything else was clean and orderly. Pods were larger than we expected. Sleep report was a fun add. Internet was reliable. Lounge is tiny. Agree with previous comments that experience with front desk staff is inconsistent - definitley poor communication and disorder there. Overall, we agreed it was fun to try but would not do the experience again. Great option for those on a budget though!
Stayed 1 night in Apr 2024

8/10 Good

Yu Meng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelly bathrooms and pods don’t have a door, just a curtain. Quite loud…
Stayed 1 night in Apr 2024

8/10 Good

Pauline, Hartford

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Izzie

Disliked: Cleanliness
Stayed 5 nights in Mar 2024

4/10 Poor

Lily

Liked: Property conditions & facilities
I didn't realize until check in that everyday between 10-2pm you fully have to check out and are not allowed to use your bed or locker during that time. Only the lobby seemed open. So it was pretty inconvenient to have to pack and repack my bags multiple times. Also since the lockers are in the basement its just a lot of moving around and didn't feel relaxing. But it was super cheap and if you only need 1 night and want to experience a pod its an option. I wish i tried other pods while in Japan though. This was a last minute accomodation.
Stayed 2 nights in Mar 2024

8/10 Good

ching lin cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean beddings every night is good.
Stayed 6 nights in Mar 2024

4/10 Poor

Zung

Disliked: Amenities, property conditions & facilities
This location does not have a microwave. While I recognize the price I paid for the visit, it is extremely unfortunate that they lack even the most basic amenities. I would reconsider another capsule hotel, if possible.
Stayed 1 night in Feb 2024

6/10 Okay

Dania ShiHui

Stayed 1 night in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and enjoyable stay
Nice residential location for the hotel, but very small inside so was difficult at peak hours when there were lots of people moving around. Other than that, nice service as expected at nine hours, good facilities and received by sleep report a couple weeks later.
Stayed 1 night in Dec 2023

8/10 Good

Yiu

Liked: Staff & service, amenities, property conditions & facilities
They need a larger locker space for people to unpack etc. They also need to upgrade their showers (there was a bit of mould). Other than that great experience would consider for solo travellers
Stayed 1 night in Dec 2023

8/10 Good

Miwa

Liked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

huifang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great except that a constant noise during sleep . Not sure what is about . Forgot to ask
Stayed 1 night in Oct 2023

10/10 Excellent

Sabina

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hello, The sleep lab was an amazing experience. Never before have I slept in capsule and found it super comfy and peaceful. Slept very well. The receptionist was very helpful and kind. Thank you
Stayed 1 night in Sep 2023

6/10 Okay

Yaseen

Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023
Response from Nine Hours Akasaka on 2023/8/14
Thank you very much for staying Nine Hours Akasaka. We appreciate you choosing our hotel from among many hotels. Thank you for your valuable feedback. We look forward to serving you again

8/10 Good

Ronnie

Liked: Cleanliness, staff & service
I wanted to try the capsule hotel thing at least once so that was fun but honestly just stay in a real hotel. It’s not as fun as you think. This place was fine though, if you really want to try the capsule then this will do nicely.
Stayed 1 night in May 2023
Response from ナインアワーズ赤坂 on 2023/6/30
Thank you very much for staying Nine Hours Akasaka, and choosing our hotel from among many hotels. Thank you also for your valuable feedback. We look forward to serving you again.

8/10 Good

Middaugh,

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was a one of a kind experience. We waited a long time to get checked in and the bathrooms in the women’s area were not functional during our stay. Everyhad a great sleep!
Stayed 1 night in May 2023
Response from Nine Hours Akasaka on 2023/6/30
Thank you very much for staying Nine Hours Akasaka, and choosing our hotel from among many hotels. Thank you also for your valuable feedback. We look forward to serving you again.

6/10 Okay

Jenna

Liked: Staff & service
N/A
Stayed 1 night in May 2023
Response from ナインアワーズ赤坂 on 2023/6/30
Thank you very much for staying Nine Hours Akasaka, and choosing our hotel from among many hotels. Thank you also for your valuable feedback. We look forward to serving you again.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from ナインアワーズ赤坂 on 2023/5/16
この度は、数あるホテルの中からナインアワーズ赤坂をご利用いただき、誠にありがとうございます。また、貴重なご意見をいただきありがとうございます。またのご利用をお待ち申し上げております。

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the place was great,the girl who check me in had very good English. The whole facility was clean and quite. The bed and pillow were a little stiff for my preference.
Stayed 1 night in Mar 2023
Response from Nine Hours Akasaka on 2023/3/29
Thank you very much for choosing Nine Hours Akasaka. Thank you very much for choosing our hotel from among many hotels. Thank you also for your valuable feedback. We look forward to serving you again.

4/10 Poor

Jakub

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Good concept overall, but poorly put into practice. Nice design and location, but the capsules are divided only by shades that absorb zero noise, so unless you have earplugs prepare to have sleepless night. Hard to get good sleep analysis that they offer under these conditions. Maybe this analysis reflects to this situation, since we have received none.
Stayed 1 night in Dec 2022
Response from Nine Hours Akasaka on 2023/1/8
Thank you very much for staying Nine Hours Akasaka. We appreciate you choosing our hotel from among many hotels. Thank you for your valuable feedback. We look forward to serving you again.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and clean capsules.
Stayed 1 night in Nov 2022
Response from Nine Hours Akasaka on 2023/1/8
Thank you very much for staying Nine Hours Akasaka. We appreciate you choosing our hotel from among many hotels. We are glad to hear that you had a pleasant stay with us. Thank you for your valuable feedback. We look forward to serving you again.

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice capsule!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean!

10/10 Excellent

Kurt

Liked: Staff & service, amenities, property conditions & facilities
Cheap and clean!

8/10 Good

Wei Ling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value stay!
Stayed 1 night in Oct 2022

8/10 Good

Kazuhiro, atlanta

Stayed 1 night in Oct 2022

6/10 Okay

Koji

Stayed 1 night in Aug 2022
Response from ナインアワーズ赤坂 on 2022/10/18
この度は、ナインアワーズ赤坂をご利用いただきまして誠にありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

Shinji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新宿の素敵なホテルといえば(^ ^)
大好きなホステル(^ ^)
Stayed 1 night in Aug 2022

8/10 Good

Raisa Yuka

Business traveler
よかった！
Stayed 1 night in May 2022
Response from ナインアワーズ赤坂 on 2022/10/18
この度は、ナインアワーズ赤坂をご利用いただきまして誠にありがとうございます。お褒めのお言葉大変嬉しく思います。またのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay, quiet and convenient to trains. Breakfast was great each morning. No real communal area, expect the coffee shop out the front, and check in suitcases do not fit in lockers so they must be stored at reception. Over great stay though.
Stayed 2 nights in Feb 2020
Response from 9h Akasaka on 2020/2/21
Thank you for staying with us! We are really glad you seem enjoyed staying at our capsule.We have another location 9hours hotel so when you have a chance to come back here please try them as well!

8/10 Good

Marc-Antoine

Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay ans super clean, would recommend to be a light packer (hand carry luggage). Only drawback is that the place did not have any drinking water/hot water services :(
Stayed 2 nights in Nov 2019
Response from 9h Akasaka on 2019/12/4
Thank you for staying with us! We are really glad you seem like enjoyed staying at our capsule. We have another lovcation 9hours hotel in Japan so if you have a chance to come back Japan please try them as well! Looking forward to meeting you again here!

8/10 Good

Chris, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and closeness to shops eateries and both Asakasa Mitsuke and Chiyoda Stations
Stayed 3 nights in Nov 2019
Response from 9h Akasaka on 2019/11/27
Dear Chris Thank you for staying with us! We are really glad you seem like enjoyed staying at ur capsule. Hope meet you again here!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was Great clean and cheap. It’s the best overall
Stayed 5 nights in Nov 2019
Response from 9h Akasaka on 2019/11/18
Thank you for staying with us! We are really glad you seem like enjoyed staying at our capsule. Looking forward to meeting you again here!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, but don’t expect a hotel
Had an unexpectedly good stay here, and I’d definitely consider staying here again. Great value for a clean and secure place to shower and sleep, but definitely know what to expect first (and don’t expect a hotel!). I wouldn’t recommend it for everyone, but it’s a decent option for solo or light travelers who just need a place to sleep. Or, stay for your first night in the city (ie. before doing any shopping!) just for the novelty :) Some things to know: - have to check in/out each day, and your locker is basically inaccessible in between (no worries if you’re out the whole day anyways) - locker is tall but there’s only enough floor space for a carry-on luggage (larger luggage can be stored at reception) - locker area is small, it’s hard to navigate/pack/unpack when everyone else is trying to do the same. During my stay 8pm was busy but pretty quiet after 9:30pm so you have more space. 9-9:30am is busy too since everyone’s getting ready to check out at 10am. - no ‘real’ common area, so it’s great if you just want a space to shower and sleep at the end of the day. Not a place to chat with your travel buddy. - sleep pods surprisingly spacious (I’m ~155 cm and can sit up and roll around with room to spare). But it does get stuffy sleeping with the privacy screen down and the PJs that they provided. I ended up sleeping in a tank top. - locker and bathroom areas really clean given the amount of traffic going in and out! Staff members clean the area quite frequently.
Stayed 3 nights in Nov 2019
Response from 9h Akasaka on 2019/11/14
Thank you for staying with us! We are really glad to be having you and also happy to know you enjoyed staying at our capsule. We are doing really simple concept so if you want to explore Tokyo and come back for sleeping and shower, we are here for you. Also we have another location 9hours hotel in Japan so if you want to try another location and try new looking hotel please try them as well! Looking forward to meeting you again here! And eally appreciate your review.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from 9h Akasaka on 2019/11/8
Dear Jose Thank you for staying with us! We are really glad to be having you. Looking forward to meeting you again here!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from 9h Akasaka on 2019/10/29
Thank you for staying with us! We are really glad to be having you. Looking forward to meeting you again here!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean similar like all the 9h brand
Stayed 2 nights in Oct 2019
Response from 9h Akasaka on 2019/10/29
Thank you for staying with us! We are really glad you seem like enjoyed staying at our capsule. Hope meet you again here!

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019
Response from 9h Akasaka on 2019/10/15
Thank you for staying with us! We are really glad to be having you. Hope meet you again here!

10/10 Excellent

Casey, Hickory, NC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great location, and friendly staff. Perfect place to stay for a single traveler. This was my first experience in a capsule hotel and I only have one complaint. A couple of my fellow floor/roomates were too loud early in the morning
Stayed 5 nights in Oct 2019
Response from 9h Akasaka on 2019/10/15
Dear Casey Thank you for staying with us! We are really glad you seem like enjoyed staying at our capsule. I am sorry about noise from other guests. We will keep asking all guests cooperation and understanding. Looking forward to meeting you again here!

6/10 Okay

Alishba

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from ナインアワーズ赤坂 on 2019/10/4
この度は、私共のホテルをお選びいただきありがとうございました。 またのご利用をお待ちしております。

8/10 Good

Yasmin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from ナインアワーズ赤坂 on 2019/9/17
この度は、私共のホテルをお選びいただきありがとうございました。 またのご利用をお待ちしております。

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from Home
In Akasaka, Tokyo their is this little nook in a small corner that you have to walk up a slight hill towards a beautifully design cube hotel. As you walk down the ramp you may see other guest sitting idle by outside enjoy the fresh air and scenery. Maybe a curious French woman having a smoke in the smoking area. When you first walk into the hotel you’re greeted by the staff from the hotel check in desk with gallivant smiles from ear to ear. They’re very friendly and more than willing to be helpful to accommodate your luggage issues if you have more than one suitcase. As they process your check in you see a unique and beautiful Japanese women who looks to be mixed or (hafu) as they country says but isn’t mixed at all. She has a curious New Zealand or Australian accent quite pleasant to listen to. Or you may meet a man who has the eyes that can look into your soul and give you the best tasting cup of joe you could imagine. The hotel is separated by four floors, two for men and two for women. Unfortunately you cannot sleep next to your partner at night but isn’t that a good thing to not get kicked or covers pulled from you for a few nights? Think adult dorm room with better bedding and showers.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 4 nights at the akasaka location. It was comfortable, clean, and the staff were very helpful (all were fluent in english). My only complaint is that there’s only one USB port in the pods. Meaning I could only charge something one at a time. Otherwise, it was excellent!
Stayed 4 nights in Aug 2019
Response from Nine Hours Akasaka on 2019/9/1
Dear Valued Guest: We are very grateful that you like our Nine Hours and enjoy this convenient location. Keep improving our service standard is our ultimate goal. Thank you for sharing your travel experience with the fellow Expedia viewers. We are looking forward to serving you again in the new future. Once again, thank you for choosing Nine Hours Akasaka. Sincerely yours,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
No space to keep the luggage close by. It is a hassle to run down to reception and get stuff out of the luggage each time you need something or forgot something. Luggage lockers on the floor would be very helpful.
Stayed 1 night in Aug 2019
Response from Nine Hours Akasaka on 2019/9/1
Dear Valued Guest: We are very grateful that you like our Nine Hours and enjoy this convenient location. Keep improving our service standard is our ultimate goal. Thank you for sharing your travel experience with the fellow Expedia viewers. We are looking forward to serving you again in the new future. Once again, thank you for choosing Nine Hours Akasaka. Sincerely yours,