"The hotel has all the potential to be the best hotel in Cartagena. Great convenient location close to everything, its own beach, great swimming pools. However, it sad to see how poorly maintained the hotel is. It is falling apart. I would guess that the problem is poor management.
- pools were dirty - the walls/ sides of the pools
- room towels and sheets were thin and old
- the walls of the building are falling apart - lack of paint.
- gardens seem poor.
- beach was dirty
- the birds eat from your plates. Very uncomfortable.
Very sad to see this is happening as the food, the people and the service were great.
"