Property amenity

Reviews of Super 8 by Wyndham Three Rivers

2 out of 5
Super 8 by Wyndham Three Rivers
689 Super 8 Way, Three Rivers, MI

Reviews

7.8

Good

Rating 10 - Excellent. 199 out of 630 reviews" "
Rating 8 - Good. 255 out of 630 reviews" "
Rating 6 - Okay. 92 out of 630 reviews" "
Rating 4 - Poor. 50 out of 630 reviews" "
Rating 2 - Terrible. 34 out of 630 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Octavia

Traveled with family and small children
Disliked: Amenities
The beds we’re comfortable
Stayed 3 nights in May 2024
Response from Manager on 2024/5/7
Hello Octavia,We are pleased to hear that you found our beds comfortable during your stay. Your comfort is important to us, and we aim to provide a restful experience for all our guests. Please feel free to reach out to our management team directly with any further feedback or suggestions.

4/10 Poor

Pat

Business traveler
Liked: Cleanliness
Disliked: Amenities
Don’t expect much. Courtesy breakfast means almost no breakfast at all.
Stayed 1 night in Apr 2024
Response from Manager on 2024/5/4
Hello Pat, We appreciate your feedback and regret to hear about your disappointment with our breakfast offerings. Your comments will be shared with our team for further review and improvement. We hope to have another opportunity to welcome you back in the future and provide a better experience.

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Quality for the price. Meijers across the road was a healthy food option. The location slightly back from the highway is quieter then expected.
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/20
Hello Frank,We are delighted to hear that you found value in your stay with us and appreciated our convenient location near Meijer. It's wonderful that you enjoyed the tranquil atmosphere slightly removed from the highway. We hope this contributed to a peaceful and restful experience during your time with us.

4/10 Poor

Staci

Traveled with family and small children
Very basic. Not a great breakfast variety. The pool seemed very cloudy. When we asked for more pool towels he said he’d bring some in and never did so we had to go back up to our room completely soaked. Very small bathrooms…..if you’re looking for cheap. This is it.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/31
Hello Staci,We apologize for any inconvenience you experienced during your stay with us. We appreciate your feedback and will share it with our team to improve our services. Guest satisfaction is our top priority, and we strive to make each stay enjoyable for all our guests. Thank you for bringing these issues to our attention.

8/10 Good

ed

Liked: Cleanliness, staff & service
Just what you need for a short stay
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/27
Hello ed,We're pleased to hear that our hotel met your needs for a short stay. Your comfort and satisfaction are important to us, and we strive to provide a pleasant experience for all our guests. If you have any further feedback or suggestions, please feel free to share them with us.

10/10 Excellent

Scott

Stayed 1 night in Feb 2024
Response from Manager on 2024/3/22
Hello Scott,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another enjoyable experience.

6/10 Okay

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to enjoy the continental breakfast, but it spelled like Marijuana. The vents must suck in the smell. I will not be staying again.
Stayed 2 nights in Feb 2024
Response from Manager on 2024/2/21
Hello Sonia, We appreciate your feedback regarding the breakfast experience and apologize for any inconvenience caused. Our team is dedicated to maintaining high standards of cleanliness in all areas of the hotel. Your comments will be shared with the relevant departments for review and improvement. Thank you for bringing this to our attention.

4/10 Poor

DeJanee

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Noisy every night
Stayed 4 nights in Feb 2024
Response from Manager on 2024/2/15
Hello DeJanee, We apologize for any inconvenience caused by the noise during your stay. Our team strives to ensure a peaceful environment for all guests. Please feel free to share more details about your experience with our management team for further investigation.

2/10 Terrible

Robert

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re denied a room
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/22
Hello Robert, We apologize for any inconvenience you experienced with your room reservation. Your feedback is valuable, and we encourage you to reach out to our management team directly to address this issue further. We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is always good & rendered with a smile.
Stayed 2 nights in Jan 2024
Response from Manager on 2024/2/3
Dear Guest,Thank you for your glowing review! We take pride in providing excellent service and ensuring that every guest leaves with a smile. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

DeJanee

Business traveler
Disliked: Staff & service
Grab and Go breakfast
Stayed 4 nights in Jan 2024
Response from Manager on 2024/2/3
Hello DeJanee,We are sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and encourage you to reach out to our team so that we can address any concerns you may have had. We strive to provide excellent service and hope to have the opportunity to make it up to you in the future.

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 2024/2/2
Hello Phil,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. If there is anything else we can do to make your future stays even better, please do not hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Lisa

Stayed 5 nights in Jan 2024
Response from Manager on 2024/1/17
Hello Lisa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

2/10 Terrible

Tania

It wasnt the hotels fault that my mom fell. But was very disappointed that workers just stared at us and didnt bother to ask if we needed help or anything
Stayed 2 nights in Jan 2024
Response from Manager on 2024/1/13
Hello Tania, Thank you for sharing your experience with us. While we understand that accidents can occur, we apologize for any inconvenience you may have faced. We appreciate your feedback regarding the lack of assistance and will address this with our team to ensure a better response in the future. Your satisfaction is important to us, and we strive to provide excellent service to all our guests.

6/10 Okay

Desiree

Stayed 1 night in Jan 2024
Response from Manager on 2024/1/9
Hello Desiree,We appreciate your recent stay with us and value your feedback. If there is anything specific you would like to share about your experience, please don’t hesitate to reach out directly to our hotel. We believe in continuously improving and would welcome any opportunity to address any concerns you may have had. We hope to welcome you back in the future for a better stay.

2/10 Terrible

Albert

Stayed 2 nights in Dec 2023
Response from Manager on 2024/1/23
Hello Albert, We're sorry to hear that you didn't have a satisfactory experience during your stay. We encourage you to reach out to us directly so that we can address any specific issues you may have encountered. We value your feedback and want to ensure that we provide the best possible service to our guests.

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/8
Hello Audrey,We greatly appreciate your perfect rating of 10/10! It was our utmost pleasure to have you as our guest. Should you have any further comments or suggestions, we encourage you to reach out to us directly so that we may continue to improve our services. We look forward to welcoming you back soon.

4/10 Poor

Desiree

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Dec 2023
Response from Manager on 2024/1/27
Hello Desiree, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and we appreciate you bringing these concerns to our attention. We invite you to contact our management team directly to further discuss your experience and find a satisfactory resolution.

6/10 Okay

Desiree

Stayed 3 nights in Dec 2023
Response from Manager on 2024/1/2
Hello Desiree, We're sorry to hear you didn't have a completely satisfactory experience during your stay. We encourage you to reach out to our hotel directly with any specific feedback so that we can address any issues you may have encountered. We strive to provide excellent service to all our guests and appreciate the opportunity to make improvements.

4/10 Poor

Desiree

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a pool, and breakfast
Stayed 3 nights in Dec 2023
Response from Manager on 2023/12/30
Hello Desiree, We appreciate your feedback and are glad to hear that you enjoyed the amenities, including the pool and breakfast, during your stay. We strive to provide a pleasant experience for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

6/10 Okay

Desiree

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
It could have been cleaner for the price you have to pay.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/28
Hello Desiree, Thank you for sharing your feedback regarding the cleanliness during your recent stay. We apologize if it did not meet your expectations. We appreciate your input as it helps us improve our services for future guests.

8/10 Good

Kenneth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/23
Hello Kenneth,Thank you for choosing our hotel for your stay! We hope you had a great experience and enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and location
Stayed 1 night in Nov 2023
Response from Manager on 2023/12/2
Hello Charles,Thank you for your feedback on our hotel's location. We're glad to hear that you found it to be pleasant. We appreciate your kind words and hope to welcome you back in the future for another great stay!

10/10 Excellent

Sherry

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/9
Hello Sherry,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved the Jacuzzi suite, first room the TV was broken. They moved us to a second room,the Jacuzzi was broken Awful!! Was supposed to have a Jacuzzi suite with a television. We did not get what we paid for
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/14
Hello Daniel, We apologize for any inconvenience you experienced during your stay. Our team aims to provide all guests with a comfortable experience. We encourage you to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/14
Hello Monica,Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your stay with us. If you ever find yourself in the area again, we would be delighted to welcome you back.

10/10 Excellent

Margaret

Traveled with partner
Liked: Amenities
The room was clean an it was quite loved it.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/16
Hello Margaret,Thank you for sharing your positive feedback about our clean and quiet room. We're glad to hear that you loved it. We appreciate your review and hope to welcome you back in the future.

6/10 Okay

Norma

Traveled with family
Disliked: Staff & service
It's okay
It was adequate. Felt safe. Room felt clean, but they did not service our room on our two night stay. No new linens or emptied waste baskets. It was quiet; no noise from other rooms.
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/1
Hello Norma,Thank you for choosing our hotel for your recent stay. We're glad to hear that you felt safe and found the room to be clean. We apologize for the oversight regarding the lack of room service during your stay. Your feedback is valuable and will be shared with our team for improvements. We're happy to know that you enjoyed a quiet stay without any disturbances. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY TO FIND
Stayed 2 nights in Oct 2023
Response from Manager on 2023/11/1
Hello mike,Thank you for choosing our hotel and for taking the time to leave a review. We're glad to hear that you found our location easily accessible. We hope you had a pleasant stay and look forward to welcoming you back in the future.

4/10 Poor

Tim

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/26
Hello Tim,Thank you for your positive rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future.

8/10 Good

Glen

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 2023/10/25
Hello Glen,Thank you for your feedback! We appreciate your positive rating and we're glad you had a great experience at our hotel.

6/10 Okay

francis

Liked: Staff & service, property conditions & facilities
room was really nice.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/19
Hello francis, Thank you for your kind words! We're delighted to hear that you enjoyed our room. We look forward to welcoming you back soon.

10/10 Excellent

Todd

Stayed 1 night in Oct 2023
Response from Manager on 2023/10/18
Hello Todd,Thank you for the excellent rating! We are thrilled to hear that you had a truly exceptional experience at our hotel. We strive to provide exceptional service to all our guests and look forward to welcoming you back soon!

10/10 Excellent

Edward, Grosse Ile

Traveled with partner
Liked: Staff & service
The rooms need upgrading. The breakfast did not offer much.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/18
Hello Edward,Thank you for your feedback. We appreciate your suggestions and will take them into consideration for future improvements. We apologize for any inconvenience caused during your stay.

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from Manager on 2023/10/18
Hello Michael,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back again soon.

6/10 Okay

Valerie

Traveled with partner
I didn’t like green water in a swimming pool
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/11
Hello Valerie, Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our pool. Please do come see us again.

2/10 Terrible

ernest

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room smelled. when we got there the refrigerator wasn't working I told me to make sure it was plugged and turned on during the night people were smoking dope and it was spreed the the hall way.also during the twice the front of heater fell off . and everything in bathroom was broke
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/10
Hello ernest ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very friendly and helpful. But cleaning was not up to par. There was a vap pipe and tissue/trash right next to the bed on the floor. Sink was dripping constantly. Blanket had stains on it.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/10
Hello Sandra ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn't go back if i was paid to stay there.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/10/3
Hello Kevin ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice clean place with very nice room. Only problem was plumbing......extremely slow drains in tub & bathroom sink & commode.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/30
Hello William ,I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Emily

Traveled with group, Traveled with family
Extremely small bathroom, walls and doors were dirty. The area around the toilet was brown and dirty. Had to wait at the front desk for 5 minutes until the attendant came in from smoking a cigarette outside to help me. No extra pillows available, bedspread was covered in stains and questionable spots, pull out sofa bars had no bedding, carpet throughout the building was stained and there was an unpleasant odor in the hallways and outside the property.
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/26
Hello Emily ,Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/23
Hello Steven,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Robert

Stayed 4 nights in Sep 2023
Response from Manager on 2023/9/23
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Sandra

Stayed 11 nights in Sep 2023
Response from Manager on 2023/9/20
Hello Sandra,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Traci

Business traveler
Liked: Cleanliness, staff & service, amenities
Late night check in worked for us.
Stayed 2 nights in Sep 2023
Response from Manager on 2023/9/19
Hi Traci,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Katie

Stayed 1 night in Sep 2023
Response from Manager on 2023/9/13
Hello Katie,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Sep 2023
Response from Manager on 2023/9/10
Hello Randall,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2023
Response from Manager on 2023/8/26
Hello Timothy,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

helene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/25
Hello helene,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Shawn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Bad
First off, the place was very run down. The carpets were all worn and dirty. All the metal in the building (faucets, door frames, etc.) was tarnished and rusty. Our biggest complaint though is about the included breakfast. It was extremely disappointing. There was nothing in the refrigerator besides a gallon of milk. There was 1 waffle maker, bread to make toast, and cereal, that was it.... No meat, no eggs, no yogurt, no fruit. Nothing you'd normally expect from a hotel breakfast. We ended up having to go out for breakfast which made us late and added extra cost. I will never stay at a Super 8 again.
Stayed 1 night in Aug 2023
Response from Manager on 2023/8/21
Hello Shawn, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.