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特雷霍特歡朋飯店的評分

2.5 out of 5
特雷霍特歡朋飯店
3325 U.S. 41 South, Terre Haute, IN

評論

8.4

非常好

10 分，有夠讚；821 則評論中有 391 則" "
8 分，不錯哦；821 則評論中有 245 則" "
6 分，一般般；821 則評論中有 97 則" "
4 分，不太好；821 則評論中有 62 則" "
2 分，很糟糕；821 則評論中有 26 則" "

8.6/10

整潔度

9.0/10

員工素質

8.2/10

設施服務

8.2/10

住宿環境和硬體

8.2/10

環保程度

評論

6/10 一般般

Nicole

家庭旅遊
喜歡：整潔度和員工素質
Everyone was nice , shower was confusing
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Nichole

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、設施服務和住宿環境和硬體
Our water in the shower didn’t turn on, we told them as we left. They said it does actually work but you have to pull down then up, etc. because it is broken but you can make it work. Then, they made me feel like I should have called them, making me feel bad for not coming down (we were in a hurry). Didn’t offer any remediation. Shortly thereafter, another person complained and was offered a reimbursement. They could have posted instructions in the room or let us know at check in if the faucet was broken. We normally stay at Hamptons about 30 nights per year but we are rethinking that.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Vladimir

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Nicole 於 2024年5月15日回覆
Hi Vladimir, Thank you for choosing to stay with us. I appreciate you taking the time to leave a rating. Please keep us in mind for any future travels to the area.

10/10 有夠讚

Robin

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
In town to visit family first time. We stayed at this location. It was very nice and acceptable. We would stay there again..
於 2024 年 5 月住了 4 晚
Nicole 於 2024年5月15日回覆
Hi Robin, Thank you for choosing to stay with us and for leaving feedback regarding your stay. My staff will be thrilled to know that you enjoyed your stay. Please come back and see us again sometime.

10/10 有夠讚

Yolanda

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚

2/10 很糟糕

Paul

喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
I was treated pretty badly upon checkin to this hotel. I called their corporate office to talk to someone about the issue, but was told I had to send in an e-mail. I did that. It took awhile and a number of e-mails before their corporate offices created a case for me. I was told I would hear from someone in the hotel management in 3-5 days. As of writing this review (about 10 days from the last message I received), no one from the hotel management has ever tried to contact me. No phone call. No e-mail. Nothing. If you stay at this hotel and everything works out, you'll probably enjoy your stay. If there are any issues, don't expect the corporate offices or the hotel management to act like they care about your experience.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Amanda

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I couldn't figure out how to turn on the shower so they came to my room and showed me
於 2024 年 4 月住了 1 晚

10/10 有夠讚

James

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jeff

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
the front desk staff was great. all the staff that I spoke with were great will stay again.
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Abra

家庭旅遊
喜歡：員工素質和設施服務
It’s was fine for what we needed. The rooms were clean but also a bit run down. The shower nozzle was really hard to pull out & the water was warm but not hot. The pool was clean & warm. Overall we would stay again.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Janaria

喜歡：整潔度、員工素質和住宿環境和硬體
Nice and clean!
於 2024 年 4 月住了 1 晚

6/10 一般般

Susan

情侶出遊
The location was great. We’ve usually stayed at Hampton Inn’s as beds were comfortable and staff very nice. For this stay bed we uncomfortable and sign in womenwas not friendly. When I asked about are loyalty points she rudely told me because we booked 3rd party we don’t get. Told her I saved $100 booking with you vs directly with them. Why should it matter we stayed
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Jay

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Heading east on 70, needed a place to crash for the night.
於 2024 年 3 月住了 1 晚
Holly Bell AGM 於 2024年3月23日回覆
Thank you for your feedback.

8/10 不錯哦

Donald

於 2024 年 3 月住了 1 晚

6/10 一般般

Michael

喜歡：整潔度和員工素質
於 2024 年 3 月住了 1 晚
Holly Bell AGM 於 2024年3月23日回覆
We look forward to welcoming you again in the future.

10/10 有夠讚

Mr

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Only stayed one night, but the room was clean and staff was nice.
於 2024 年 3 月住了 1 晚
Holly Bell AGM 於 2024年3月23日回覆
We are delighted you had a perfect stay.

10/10 有夠讚

Ryan，Burkesville

喜歡：整潔度、員工素質和設施服務
Decent but older Hampton Inn, could use some updating in the bathroom/shower areas. Overall a good peaceful place to stay
於 2024 年 2 月住了 6 晚
Holly Bell AGM 於 2024年3月23日回覆
Thank you for your perfect score. It was our pleasure.

10/10 有夠讚

Deborah

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2024 年 2 月住了 1 晚
Holly Bell AGM 於 2024年2月20日回覆
Thank you for your feedback. It was our pleasure to serve you.

10/10 有夠讚

Lisa

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Holly Bell AGM 於 2024年1月24日回覆
Thank you for your feedback. We are delighted you had a perfect stay. We look forward to welcoming you in the future.

10/10 有夠讚

Jennifer

Holly Bell AGM 於 2024年2月10日回覆
Thank you for your feedback. We strive to give the best guest experience possible. We look forward to welcoming you again in the future.

2/10 很糟糕

Christopher B

寵物同遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Room was terrible. Ceiling has signs of leak terribly painted over. Never told us about $50 pet fee when checking in. If we could give negative stars we would! Only thing in room that was good was TV.
Holly Bell AGM 於 2023年12月19日回覆
I am sorry your stay did not meet your expectations. Our pet fee is a standard 50 plus tax. We are also scheduled for a full remodel in the spring. We would love for you to come see our new look and given a chance to meet your expectations.

6/10 一般般

Doreen

喜歡：員工素質
不喜歡：整潔度
於 2023 年 12 月住了 1 晚
Holly Bell AGM 於 2023年12月19日回覆
Thank you for your feedback. Any details on how we could have made your guest experience better would be appreciated.

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
No problems -- just fine.
Hotels.com has good reviews for this Hampton Inn. For some odd reason, Yelp has bad reviews for this property. I don't know what they are talking about. This property is fine. Dated? Maybe. But it was clean and comfortable and everything worked. The neighborhood is fine. Again, not sure why all the bad reviews. This place is just fine.
於 2023 年 12 月住了 1 晚
Holly Bell AGM 於 2023年12月19日回覆
Thank you for your outstanding review. Our team works hard to provide the best guest experience possible. We look forward to welcoming you again in the future.

10/10 有夠讚

Janice

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We just stopoef overnight. Room was well appointed and comfortable.
於 2023 年 12 月住了 1 晚
Holly Bell AGM 於 2023年12月13日回覆
I am delighted you were happy with your stay. We look forward to welcoming you again in the future

8/10 不錯哦

Daniel

Slept so good. The bed and pillows were so comfortable. The staff was very nice. I will definitely go again !!!
於 2023 年 11 月住了 1 晚
Holly Bell AGM 於 2023年12月13日回覆
Thank you for your review. We look forward to your next visit.

10/10 有夠讚

Susan

親子旅遊
Very nice lobby and rooms. Good coffee. Had a little trouble with the shower faucet, but other than that it was a great stay
於 2023 年 11 月住了 1 晚
Holly Bell AGM 於 2023年12月13日回覆
I have shared your feedback with our maintenance team in efforts to serve you better. It is also nice to see you enjoyed your stay Safe travels.

10/10 有夠讚

Timothy

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property was fantastic. The only issue was the location of my room. It was by the back exit door that tended to slam when people used it. And a gas station right out my bedroom window was a noisy business with car doors slamming and loud car engines. After midnight it became quiet.
於 2023 年 11 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your feedback. We are delighted that you enjoyed your stay. We share all feedback with our entire team to better serve you in the future.

10/10 有夠讚

catherine

於 2023 年 11 月住了 1 晚
Holly Bell AGM 於 2023年12月13日回覆
Thank you for your recent review. I am thrilled you had a perfect stay

10/10 有夠讚

Aleksandar

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2023 年 11 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your recent review. I am delighted you were happy with your stay. We look forward to welcoming you in the future

8/10 不錯哦

Michelle

家庭旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 11 月住了 2 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your recent review. I am delighted you were happy with your stay. We look forward to welcoming you in the future

4/10 不太好

Roger

於 2023 年 10 月住了 3 晚
holly Bell AGM 於 2023年12月13日回覆
I am sorry your stay did not meet your expectations. We strive to provide the best experience possible. I hope you will allow us to try to meet your expectations on your next trip to Terre Haute.

8/10 不錯哦

Joyce

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your recent review. I am delighted you were happy with your stay. We look forward to welcoming you in the future

8/10 不錯哦

Joyce

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your recent review. I am delighted you were happy with your stay. We look forward to welcoming you in the future

4/10 不太好

stacy

家庭旅遊
喜歡：整潔度和員工素質
Staff was friendly and breakfast was good .. our shower head was broken .. had to hold it the whole time amd the water temp was extremely cold to screaming hot every 5 sec .. not pleasant shower time
於 2023 年 10 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your recent review. I am delighted you were happy with your stay. We look forward to welcoming you in the future

4/10 不太好

Stevan，Oklahoma City

團體旅遊, 家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Mold (brown or black) on the tub…tub seal missing…room smelled dusty, Wi-Fi was down, scuff marks on most doors…just overall dirty and dingy.
於 2023 年 10 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
I am sorry your stay did not meet your expectations. We take all Feeback seriously in efforts to serve you better in the future.

10/10 有夠讚

Poojan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
Thank you for your recent review. I am delighted you were happy with your stay. We look forward to welcoming you in the future

2/10 很糟糕

Richard

於 2023 年 10 月住了 1 晚
Holly Bell 於 2023年11月10日回覆
I am sorry we did not meet your expectations Any details you could provide us on how we could serve you better in the future would be greatly appreciated.

6/10 一般般

alfred

不喜歡：整潔度和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Nicole 於 2023年9月27日回覆
Hi Alfred, Thank you for taking the time to leave us a rating. We appreciate you choosing to stay Hampton and would love to hear more about your stay. Please give us a call anytime if you’d like to. Thank you again!

10/10 有夠讚

Rosita

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect location for my needs.
於 2023 年 9 月住了 2 晚
Nicole 於 2023年9月27日回覆
Hi Rosita! Thank your for taking the time to leave us valuable feedback! We are happy to hear you enjoyed your stay with us and that it was a great location for you. Please keep us in mind for any future travels to our area.

4/10 不太好

Uldis

商務旅客
不喜歡：整潔度
於 2023 年 9 月住了 1 晚
Nicole 於 2023年9月27日回覆
Hi Uldis, Thank you for taking the time to leave us a rating and choosing to stay Hampton! We would love the opportunity to talk to you more in depth about your stay. Please give us a call anytime if you’re able. Have a great day!

10/10 有夠讚

daniel

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Cannonball
Got in late and the service was excellent !! Much appreciated !!!!
於 2023 年 9 月住了 1 晚
Holly Bell Guest Service Manager 於 2023年9月13日回覆
It is great to hear you were pleased with the service you received, Thank you for your recent feedback and we would love to welcome you again in the future.

10/10 有夠讚

Pam

家庭旅遊
喜歡：設施服務
Was a nice place just seemed to need updated in the rooms
於 2023 年 9 月住了 1 晚
Holly Bell Guest Service Manager 於 2023年9月13日回覆
Thank you for the great review. I am also excited to inform you that we are being fully remodeled starting in November. Our team would love for you to come see our new look.

8/10 不錯哦

lynn

喜歡：整潔度和員工素質
於 2023 年 9 月住了 1 晚
Holly Bell Guest Service Manager 於 2023年9月13日回覆
Thank you for your recent survey. We are always trying to improve and to provide the best possible guest experience.

10/10 有夠讚

Shay

於 2023 年 9 月住了 1 晚
Holly Bell Guest Service Manager 於 2023年9月13日回覆
Thank you for your amazing feedback. I am excited to see you had a perfect stay. We look forward to serving all your guest needs in the future,

8/10 不錯哦

Nicole

於 2023 年 9 月住了 1 晚
Nicole 於 2023年9月27日回覆
Hi Nicole! Thank you for taking the time to leave us a rating and choosing to stay Hampton! We are happy to see you enjoyed your stay and hope you will come back and see us again. Safe travels!

10/10 有夠讚

Clay

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 1 晚
Holly Bell Guest Service Manager 於 2023年9月13日回覆
Thank yo Clay for you feedback. It is great to hear we met all your needs. Our team hopes to serve you again in the future.

10/10 有夠讚

lacey

喜歡：住宿環境和硬體
於 2023 年 8 月住了 2 晚
Holly Bell Guest Service Manager 於 2023年9月13日回覆
Thank you for your recent review . Glad your stay was perfect.

8/10 不錯哦

Heather，Montague

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
I love this hotel! It’s classy, comfortable, and beautiful. It’s also pet-friendly, which I love, but this evening, someone left their dog alone and the dog barked loudly for hours! It was not great. It is, however close to everything, with easy parking. And, I also love that they offer paraben-free and sulfite-free skin and hair products that are not tested on animals: thank you! But, I would definitely stay here again given how nice the rooms and toiletries are.
於 2023 年 8 月住了 1 晚
Nicole 於 2023年8月21日回覆
Thank you for choosing to stay Hampton and for leaving us such a great review. We use the reviews and feedback to address concerns and continue to grow. I will pass the pet concerns on to the rest of my team. Although we are pet friendly, we strive to make all of our guests happy and comfortable. Please keep us in mind for any future travels to our area.

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 1 晚
Nicole 於 2023年8月21日回覆
Thank you John for taking the time to leave us a review! We are happy to see you enjoyed your stay. Thank you for choosing to stay Hampton! Please keep us in mind for any future travels to the area.

10/10 有夠讚

Ma. Eugenia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buena
於 2023 年 8 月住了 1 晚
Nicole 於 2023年8月21日回覆
Thank you Eugenia for taking the time to review us! We are so happy you enjoyed your stay! Please come and see us again sometime!