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The hotel was fabulous Would definitely stay again

Everything was what we expected.

Convenience and cleanliness

I chose this hotel while interviewing at ETSU and was not disappointed. The staff was friendly and welcoming, the room clean, and the hotel quiet. We chose a room with a jacuzzi tub and it was a great way to relax after a long and exhausting day. The hotel is located close to many great restaurants and stores, so there are plenty of options to explore. The pillows were a little uncomfortable and I would recommend bringing your own, but otherwise a great stay!

I have stayed here many times and the staff is always excellent. The room is great for the price! Never had an issue!

Our stay for 2 nights was heaven. The beds were like sleeping on a marshmallow. Just the right softness and I had no problem sleeping that night. We found everything so clean and inviting. It was a little outdated. The couch was low and so was the chair. I am handicapped and I had to be helped off the couch. It was uncomfortable also. The bathroom needs some sort of heavy glass. Running to the kitchen for a glass is dumb. I had a handful of medication and needed a glass. To the kitchen for a...

Nice clean room and property.

Traveled with Family from South Carolina to Greenville, TN, for a College Tour. The Hotel greeting staff was extremely friendly and our room was very nice and clean. The morning breakfast was great! I highly recommend it if you are ever in this neck of the woods.

Granddaughters enjoyed the pool. Hotel was located in a good area to enjoy the city. Will return on our next trip.

We always choose this hotel and have always enjoyed it.

A Great Easy Location to get to & from to all of the eating establishments & attractions in the area. Upon check in, I was greeted warmly by a wonderful staffer, she made me feel welcome & offered any assistance during my Stay; later she gave me Fabulous Directions to the Conference I was attending + gave me a tasty menu recommendation when she gave me additional driving directions to meet friends for Dinner; she also directed me to the Airport the evening before I checked out. I had another...

Hotel is very nice and staff could not be more attentive.Can't beat the location for ease off transportation in all directions to VA,to I-81,to Bristol or Johnson City.Stay at various places in the area but because of VALUE,will be a regular repeat customer.

wonderful Inn, great staff and dinningroom. great location for shopping and cafe's

Overall a clean hotel. Considerable road noise. A good value for the rate.

The room had a musty smell. The staff was friendly and the building is beautiful.

Mountain Inn & Suites is a nice little hotel in Erwin TN. The same Erwin TN that just got wiped out from hurricane Helene flooding. Hotels.com refuse to give me a refund even though they have received photos of the entire hotel in shambles with nothing but piles of debris all around it. They are not and were not open. I could not call the hotel and reschedule. But Hotels.com says they cannot refund me even though the hotel was closed and halfway underwater. Hotels.com is a complete scam. I would...