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This hotel is attached to a shopping mall.The breakfast was well done. Our room had such a disgusting smell that we couldn't sleep so the next day I told the reception and they sent a dehumidifier that helped a little.The pool and gym were excellent. The staff were very helpful.
Straight forward traditional classic hotel. Great service staff. Excellent breakfast staff, especially head chef; very personable to all guests, carefully describes specialty items himself.
Good: Friendly staff at front desk. Upgraded to a suite on 22nd floor. Very nice bed. Many cable TV channels.
Not so good: Glass shower door wouldn’t close correctly so water spilled all over the floor after shower. Friends stayed on 18th floor, where there was unpleasant smell along the hallway.
The service is excellent and they are very helpful.
ANDREA
Stayed 1 night in Dec 2019
6/10 Okay
Julia
Traveled with family
2019/12/3
Liked: Cleanliness, staff & service, room comfort
We found this property a little tired, but the staff was welcoming and helpful.
We don’t usually book into this type of property- huge hotel attached to a shopping mall..!- but we were on our way to Taichung and needed a room for three. We are early risers, but unfortunately we were unable to use the gym or pool the following Monday morning, as that is the day those facilities open at 10:30 a.m. Too late for us!
Jacky, the manic breakfast chef, was certainly entertaining...!
Other than good location and helpful staffs, nothing is good.
Especially the hotel condition at main entrance, G/F lobby and in room washroom are terrible.
5 Star Hotel, great location and excellent service.
Shopping center from B1 to 4th floor, including Starbucks, bakery, Family Mart, food court, restaurant. Department Store Sogo is right across street.
Chun Hsien
Stayed 1 night in Aug 2019
4/10 Poor
Douglas
Business traveler
2019/7/14
Liked: Staff & service, amenities
Hotel was OK .. staff very good and property in good location.
But the STINK cigarette smoke in the rooms was terrible and made the sleep experience poor to say the least.
Douglas
Stayed 1 night in Jul 2019
6/10 Okay
Billy LS
2019/7/3
Liked: Cleanliness
Rude staff
Room too noisy so we changed into another room which was much better. Staffs are nice in general except the cigar bar where the lady staff was so rude.
Great breakfast ,excellent service! Great location
We enjoyed their five stars service! Their concierge department did great jobs! They serve their guests with passion! Especially impressed with Barker Wang, Max Chen’s hospitality.
Their breakfast was delicious! Lots of different kind of foods. Western, Japanese, Chinese .. Brasserie Chef Jacky Hsieh is one of a kind of chef. He even serve salmon salad for breakfast.
The service was good, bed was comfortable and room space is quite big. Only the hotel lobby is located at 12 floor, need to change other lift if want to go to ground floor. The hotel can tell is a bit old but decoration and everything is decent.
The outdoor pool was not warm enough, our kids can not stay more then 5 mins.. it’s a pity.