Booked this hotel at the last min at 10 o’clock at night on the day of arrival due to an emergency. Upon arrival while waiting to check in at the front desk, a man who wasn’t a guest was yelling, using profanity, the manager with the tattoos started to yell at one of the customers, the two started to exchange words . One of the woman started to check me in, and half way decides to walk away without any explanation and tells the senior citizen man that just started his shift to take over. The poor man felt lost, went back and asked the ghetto manager to help, she said “ I gotta go on my break, and said she, meant me is all done and leaves on her break. While I’m still standing there the man helps another customer, the First Lady is about to go on her break and I asked can I just have my keys to the room, she then paused and gave me the key. That took a good 45 min all this is happened after me driving for 15 hrs to get here. The next morning I realized I made a mistake while booking the night before and booked an extra day, I asked the managers to please refund/cancel the last day and they refused. This place has zero customer service!