4/10 Poor
Tonia
Traveled with pets
2024/3/3
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasn’t clean and when issues were brought up to front desk they hardly corrected it. Someone else’s shower puffs were left hanging on the inside of the shower curtain and when I stepped in they were visible. I asked them to remove them and clean the shower which they removed them but the soap box that was on the floor when I left the shower was still there when I came back along with the hair in the drain so I know they didn’t clean it even after I brought up a concern. there were little kid handprints in a sticky substance all over the mirror, which I told them about, and those remained after they came in as well. Not a big deal but evident not cleaned. There were no washcloths in the room or trash bags. When they corrected it, that was all they did was bring wash cloths and trash bags. No daily room service the beds were not even made. The dirty towels were not even picked up. The corners of the bathroom had thick layers of dust and cobwebs in them. I’m not a snob and have stayed in cheaper places than this, but this is definitely not up to the quality standard that I would expect from this chain. And the resolution of the matter was so half done they might as well not even have done it.
Tonia
Stayed 2 nights in Feb 2024