Exterior
Check availability

Reviews of West Hotel Sydney, Curio Collection by Hilton

4.5 out of 5
West Hotel Sydney, Curio Collection by Hilton
65 Sussex Street, Sydney, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 431 out of 700 reviews" "
Rating 8 - Good. 200 out of 700 reviews" "
Rating 6 - Okay. 48 out of 700 reviews" "
Rating 4 - Poor. 13 out of 700 reviews" "
Rating 2 - Terrible. 8 out of 700 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Linda C

Hair dryer was terrible burned my hair because of wrong outlet… washroom set up terrible no room to put your essentials… bed had no sheets…they change bed every 3 days… for price $300 a night not worth it .. so disappointing.
Stayed 2 nights in Mar 2024

8/10 Good

Con

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall first impressions were very good. Front office staff are efficient and the decor is pleasing to the eye, but their version of a suite is what I would call a studio and when they say mini bar is all inclusive the variety is very minimal. The water pressure in the room is not great at all. The fridge is tiny so there is no option to store a bottle of wine as an example. The in room dining and beverages doesn’t commence until 5pm and the lack of options for alcohol is beyond ridiculous. No cocktails, no spirits, very very limited wine options; no cheese boards etc are on offer. The bar downstairs is the only option if you want to buy anything decent to drink. On a positive note, the bed is super comfortable, the bed linen is beautiful and the pillows are amazing. Late checkout at 12pm is also very nice. The suite although spotless and attractive, resembles more of a studio (it’s tiny compared to the price paid). For the pricing and reputation of Hilton I would expect more.
Stayed 1 night in Mar 2024

8/10 Good

Andi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, but limited options after car closes at 10pm
Stayed 1 night in Mar 2024

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

jill e

Stayed 1 night in Mar 2024

10/10 Excellent

Shannon, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our last night in Sydney. James was especially helpful on checkin.
Stayed 1 night in Mar 2024

8/10 Good

Veronica, Lindfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was some used Qtips underneath the toiletries drawer! It was not replenished. Went to an event in the restaurant. Food was good. There was also complimentary water, snacks.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joe, Steele

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2024

6/10 Okay

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Rooms are very small for 2 people. No where to put clothes or suitcase.
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel great staff and fantastic location!
Stayed 3 nights in Feb 2024

6/10 Okay

Jasmina

Traveled with family
Disliked: Cleanliness, amenities
The bathroom was covered in grime like it had not been cleaned in months. We arrived at 4.30pm to learn no in room dining was available not sure why but this wasn’t on the website before I booked. No option to book breakfast so we woke up at 8.30am showered by the time we wanted to eat breakfast closed at 9.30am. Rooms are tiny, no facilities for this price there’s 10 other better hotels. Horribly over priced for a mediocre subpar hotel. Won’t stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non-slip tiles in the bathroom.

10/10 Excellent

J Michael, Severn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Up to date decor, the breakfast buffet selection was fabulous. My wife and I stubbed our toes multiple times with the chair with the table. The legs of the chair sticks out in a tight space.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Lovely hotel, excellent staff, room service menu very extensive - breakfast can be pre-ordered night before. Restaurant breakfast not cheap, but has eggs to order and lots of options. Decor looks amazing, but being dark, means even with all lights on, it is really dark to put makeup on, so could do with much better lighting in bathroom. Table is good to work from for short periods, with power points & USB ports close by to table and bed.
Stayed 1 night in Jan 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff here cannot be beat, they do anything and everything they can to make your stay as pleasant as possible. This a 10 Hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Karo

Stayed 13 nights in Dec 2023

6/10 Okay

Elizabeth

Stayed 2 nights in Dec 2023

8/10 Good

Cordula

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 9 nights in Dec 2023

10/10 Excellent

Linda

Stayed 1 night in Jan 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Very convenient to everything around Darling Harbour and the city. Modern and stylish. Great king size bed. Very comfortable. Air conditioning was fantastic on a very hot weekend. Was happy with our stay here.
Stayed 2 nights in Dec 2023

10/10 Excellent

XIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and services
Stayed 2 nights in Nov 2023
Response from West Hotel on 2023/11/29
Dear teena, thank you for posting your positive review. I am delighted to hear that you had an enjoyable experience, and the location suited your needs. We hope to welcome you back in the near future. Kind regards, West Hotel Sydney team

10/10 Excellent

Susanne G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely, well presented property which was only a stone throw from Barangaroo. We would definitely stay there again.
Stayed 1 night in Nov 2023
Response from West Hotel on 2023/11/29
Dear Susanne G, thank you for posting your positive review. I am delighted to hear that you had a wonderful experience. We look forward to welcoming you back in the near future. Kind regards, West Hotel Sydney team

10/10 Excellent

Carlos Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much!
Stayed 3 nights in Nov 2023
Response from West Hotel on 2023/11/27
Dear Carlos, thank you for posting your positive review. I am delighted to hear that you had an enjoyable experience. We hope to welcome you back in the near future. Kind regards, West Hotel Sydney team

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from West Hotel on 2023/10/30
Dear Mark,I am disappointed to hear that you did not have an enjoyable experience at West Hotel. If you would like to discuss anything in further detail, please feel free to contact us directly. Kind regards, West Hotel Team

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from West Hotel on 2023/10/24
Dear John, Thank you for posting your review. We are delighted to hear that you had an enjoyable experience. We look forward to welcoming you back in the near future. Kind regards, West Hotel Sydney team

10/10 Excellent

John

Smaller hotel which is nice. Property and room were excellent and location was central and convenient to harbor and restaurants
Stayed 1 night in Oct 2023
Response from West Hotel on 2023/10/24
Dear John, Thank you for posting your positive review. We are delighted to hear that you had a wonderful experience. We look forward to welcoming you back in the near future. Kind regards, West Hotel Sydney team

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, tidy and friendly. Also still have bottled water for guests! Too many hotels miss out on the simple things!
Stayed 1 night in Oct 2023
Response from West Hotel on 2023/10/24
Dear Paul, Thank you taking the time to share your experience. We are delighted to hear that you had an enjoyable stay and we look forward to welcoming you back in the near future. Kind regards, West Hotel Sydney team

4/10 Poor

Marjan

Traveled with group
Liked: Cleanliness, amenities
We booked a room with two queen beds. There was very little room to move around it. There is no closet. Just one drawer with a few hangers over the suitcase shelf. When we asked why, the response was that this is a business hotel. We don't usually need closets. Also barely any room to move between the beds, We had to move sideways to get out. Once we inquired, the receptionist decided that he wants to show us how we could organize and fit our stuff better. He came and started moving our purses around, even closing the zipper and he was going to keep on going when I had enough and stopped him. I had never experienced anything like that.
Stayed 5 nights in Oct 2023
Response from West Hotel on 2023/10/24
Dear Marjan,Thank you for sharing your experience. Naturally we are disappointed to hear that you did not have an enjoyable stay. Our rooms are designed to be compact targeting a certain market of travellers. We do not advertise them as spacious and our team offered alternatives to try and make your stay more comfortable. If you would like to discuss anything in further, please feel free to reach out to our Guest Relations team.Kind regardsWest Hotel

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new favorite
Wonderful in every way. Wish I had time for a longer stay, I will plan to come back! Very convenient location for public transportation and walking without being too close to the major tourist hubs.
Stayed 1 night in Sep 2023
Response from West Hotel on 2023/10/13
Dear Emma, Thank you for sharing your review. We are delighted to hear that you had a wonderful experience and that West is now your new favourite. We look forward to welcoming you back in the near future.

6/10 Okay

Pelagia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from West Hotel on 2023/10/3
Dear Pelagia, Thank you for taking the time to post your rating. Please feel free to contact us directly if you would like to share more about your experience here. We hope to welcome you back in the near future.

10/10 Excellent

John

Stayed 1 night in Sep 2023
Response from West Hotel on 2023/10/3
Dear John, Thank you for posting your 5-star review. We are delighted to hear that you had a wonderful experience. We hope to welcome you back in the near future.

10/10 Excellent

Neil

Stayed 2 nights in Sep 2023
Response from West Hotel on 2023/10/13
Dear Neil, Thank you for posting your 5-star review. We are delighted to hear that you had a wonderful experience. We hope to welcome you back in the near future.

10/10 Excellent

Rod

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Very nice hotel . great location and close to Kings Wharf area where my conference was
Stayed 2 nights in Sep 2023
Response from West Hotel on 2023/9/26
Dear Rod,Thank you for your positive feedback. We are delighted to hear that you had a wonderful experience. We hope to welcome you back in the near future.

10/10 Excellent

Werner

Liked: Cleanliness, staff & service
Friendly professional Service
Stayed 3 nights in Sep 2023
Response from West Hotel on 2023/9/18
Dear Werner, thank you for taking the time to post your review. We are very pleased hear that you had an enjoyable experience here. Thank you for providing your feedback and we hope to welcome you back in the near

8/10 Good

Natarsha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly new building, easy to get to other places by walking. I got a good deal with breakfast included. The shower was really good! Felt like showering in silk. The water was amazing! Good service and experience
Stayed 3 nights in Aug 2023
Response from West Hotel on 2023/9/18
Dear Natarsha, thank you for taking the time to post your review. I am delighted to hear that you had an enjoyable experience here. Thank you for providing your feedback and we hope to welcome you back in the near future.

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Lovely rooms, well appointed and great location, The coffee water and snacks were very much apprecaited.
Stayed 4 nights in Aug 2023
Response from West Hotel on 2023/9/4
Dear Dawn, thank you for taking the time to post your review. I am delighted to hear that you had an enjoyable experience here. Thank you for the positive feedback and we hope to welcome you back in the near future.

10/10 Excellent

Ronya

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Aug 2023
Response from West Hotel on 2023/8/29
Dear Ronya, thank you for taking the time to post your 5-star review. We are pleased to hear that you had such a wonderful experience. We hope to welcome you back in the near future. Kind regards- West Hotel Team

10/10 Excellent

rojin

Disliked: Staff & service
mnk
Stayed 1 night in Aug 2023
Response from West Hotel on 2023/8/29
Dear rojin, thank you for taking the time to post your 5-star review. We are pleased to hear that you had an enjoyable experience. We hope to welcome you back in the near future. Kind regards- West Hotel Team

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from West Hotel on 2023/8/21
Dear Keith, thank you for taking the time to post your 5-star rating. We are pleased to hear that you had such an enjoyable experience. We hope to see you back in the near future. Kind regards, West Hotel

10/10 Excellent

Sam

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you and its very nice property.
Stayed 1 night in Aug 2023
Response from West Hotel on 2023/8/14
Dear Sam, thank you for taking the time to post your review. We are very pleased to hear that you had such a wonderful experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was immaculate and conveniently located near King Street Whalf.
Stayed 1 night in Jul 2023
Response from West Hotel on 2023/7/30
Dear Michael, we are very pleased to hear that you had such a wonderful experience. Thank you for the great feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Jul 2023
Response from West Hotel on 2023/7/30
Dear Lisa, we are very pleased to hear that you had such a wonderful experience. Thank you for the positive review and we look forward to welcoming you back in the near future.

8/10 Good

Dr Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is fine for a short stay.
Stayed 1 night in Jul 2023
Response from West Hotel on 2023/7/23
Dear Dr Karen, we are very pleased to hear that you had an enjoyable experience. Thank you for taking the time to post your review and providing feedback. We hope to welcome you back in the near future.

10/10 Excellent

DIEGO

Stayed 9 nights in Jul 2023
Response from West Hotel on 2023/8/9
Dear Diego we are very pleased to hear that you had such a wonderful experience. We look forward to welcoming you back in the near future.

10/10 Excellent

Micheal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a great stay and beautiful hotel
Stayed 1 night in Jun 2023
Response from West Hotel on 2023/7/2
Dear Micheal, we are very pleased to hear that you had such a wonderful experience. Thank you for the great feedback and we look forward to welcoming you back in the near future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Boujee!
Stayed 1 night in Jun 2023
Response from West Hotel on 2023/6/27
Dear Matthew, we are very pleased to hear that you had such a wonderful experience. Thank you for the 5-star rating and we look forward to welcoming you back in the near future.

10/10 Excellent

Kirralie

Liked: Cleanliness, staff & service, property conditions & facilities
What a unique property...we loved the building and the decor. We thoroughly enjoyed everything about our stay. The Curio had everything we needed. The attention to detail and level of service was excellent and felt personal rather than distant. I'll stay there again for sure.
Stayed 1 night in Jun 2023
Response from West Hotel on 2023/6/19
Dear Kirralie, we are very pleased to hear that you had such a wonderful experience, especially the service you received from our team. Thank you for the great feedback and we look forward to welcoming you back in the near future.

8/10 Good

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room nice and clean and very convenient to king st wharf.
Stayed 1 night in Jun 2023
Response from West Hotel on 2023/6/18
Dear Janet, we are very pleased to hear that you had an enjoyable experience. Thank you for the great feedback and we hope to welcome you back in the near future.