Property amenity

Reviews of Sydney Potts Point Central Apartment Hotel

4 out of 5
Sydney Potts Point Central Apartment Hotel
15 Springfield Avenue, 15, Potts Point, NSW

Reviews

8.4

Very Good

Rating 10 - Excellent. 423 out of 1002 reviews" "
Rating 8 - Good. 376 out of 1002 reviews" "
Rating 6 - Okay. 117 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 30 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anne

Convent, and well priced for what it is. Our room had cooking facilities and good size shower, perfect for short stays.
Stayed 1 night in Jun 2024

10/10 Excellent

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was so accommodating and welcoming! Would definitely stay there again. You can't beat the location. Room was very clean, and the roof deck offers a stunning view of Sydney. Loved eating breakfast out on the roofdeck.
Stayed 4 nights in May 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and good views.
Stayed 3 nights in Jun 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean and comfortable. Exceeded my expectations. Good value, too. Only problem is car parking is either very difficult or quite expensive. Nonetheless, I would go back to stay :)
Stayed 3 nights in May 2024
Response from Peter B on 2024/5/21
Dear Anthony,Thanks for staying with us and for the fantastic review! We're thrilled everything exceeded your expectations. That's exactly what we strive for! We appreciate you letting us know about the parking challenges. Limited parking is unfortunately a common issue in city centers, but we'll definitely take your feedback into account to see if there are any improvements we can make on our end, like exploring partnerships with nearby parking facilities. We're so glad you'd come back despite the parking situation, and we hope to provide another perfect stay next time!Kind regards,Guest Services

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and ideal location for what I needed, which was easy walking to at Vincent’s hospital. Nice area and lovely little room
Stayed 2 nights in Apr 2024
Response from Peter B on 2024/4/22
Dear Amanda,We're so pleased you enjoyed your stay at Sydney Potts Point Central Apartment Hotel and found our location ideal for your visit to St. Vincent's Hospital. It's wonderful to know that the area and your room met your expectations. We hope to welcome you back soon for another lovely stay!Kind regards, Guest Services, Sydney Potts Point Central Apartment Hotel

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Peter B on 2024/4/15
Dear Joe,Thank you for the excellent rating of Sydney Potts Point Central Apartment Hotel! We are thrilled that you had a five-star experience with us and look forward to welcoming you back for another stellar stay in the future.Kind regards, Guest Services, Sydney Potts Point Central Apartment Hotel

8/10 Good

Callie

Liked: Amenities
I had a decent stay at this hotel, however I do not think I would choose it again. It was not quite as clean as I was expecting based on reviews (ie. hairs in the bathrooms, on the bedding and floor). The staff was helpful in letting me drop my luggage in the morning before check-in, however I experienced multiple instances of finding nobody at the front desk during open hours. The location is convenient, very close to Kings Cross Station and not too far of a walk to Circular Quay which was nice. The market across the street had a great selection for times when I didn't want to eat at a restaurant and the terrace was an enjoyable spot to relax after a long day.
Stayed 2 nights in Mar 2024
Response from Peter B on 2024/4/8
Dear Callie,Thank you for sharing your feedback. We appreciate your choice to stay with us. We’re pleased that you found our location convenient.We apologise for any inconvenience caused by cleanliness issues during your stay. Rest assured, we take guest feedback seriously, and we will address this promptly. Regarding the front desk availability, we apologise for any lapses you encountered. We appreciate your patience and understanding.Travel safely to your next destination, and we hope to welcome you back in the future.Kind regards, Guest Services Sydney Potts Point Central Apartment Hotel

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was more than helpful and courteous. The place was packed with Swifties in town for the Taylor Swift concert, and the limited staff did their best to accomodate all guests. There were a few housekeeping issues due to the circumstances. Staff helped to answer questions and helped to solve some problems that arose. We would book here again if we returned to Sydney.
Stayed 1 night in Feb 2024
Response from Peter B on 2024/3/25
Dear Robert,Thank you for the stellar rating and for your understanding during a bustling time. We're overjoyed that our team could assist and make your stay enjoyable amidst the excitement of the concert. Your willingness to return is the highest compliment we could receive.We look forward to your next visit to Sydney!Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Peter B on 2024/3/25
Dear Keith,Thank you for the top rating and for highlighting our location. We're delighted it contributed positively to your stay at Sydney Potts Point Central Apartment Hotel.Safe travels, and we hope to have the pleasure of your company again soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

6/10 Okay

meijin

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I have booked two rooms, one was on level one and it was very clean. The other one was in lower ground and noticed many bugs in the room
Stayed 1 night in Mar 2024
Response from Peter B on 2024/3/18
Dear Meijin,Thank you for sharing your feedback. We're glad that you found the room on level one clean. However, we sincerely apologise for the issue you experienced with the room in the lower ground. We appreciate you bringing this to our attention, and we will ensure our housekeeping team addresses this issue promptly. We hope to have the opportunity to provide you with a better experience in the future. Please travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

4/10 Poor

Irem, Sydney

Disliked: Property conditions & facilities
Too small, photo’s deceiving
Stayed 2 nights in Mar 2024
Response from Peter B on 2024/3/18
Dear Irem,Thank you for sharing your feedback. We apologise if the size of our accommodation did not meet your expectations and if the photos gave a different impression. We strive to provide accurate representations of our accommodations, and we regret any misunderstanding.Your feedback is valuable to us as we continually work to improve our guest experience. We hope to have the opportunity to serve you better in the future. Please travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Mar 2024
Response from Peter B on 2024/3/18
Dear Ian,Thank you for taking the time to rate your stay! We're thrilled to receive such a positive review and look forward to a return visit.Kind regards,Guest Services

10/10 Excellent

Michael Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place highly recommended
Stayed 5 nights in Mar 2024
Response from Peter B on 2024/3/18
Dear Michael Paul,Thank you for your high recommendation and positive rating. We're thrilled that you found our place great. Your satisfaction is our top priority, and it's wonderful to know we met your expectations.We look forward to welcoming you back in the future. Please travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Jane

Disliked: Cleanliness
The bathroom wasn't very clean - long black hairs strands on the tiles and visibly on the carpet.
Stayed 2 nights in Mar 2024
Response from Peter B on 2024/3/18
Dear Jane,Thank you for bringing this to our attention. We sincerely apologisse for the cleanliness issue you encountered in the bathroom. This is certainly not the standard we aim for, and we'll be addressing this with our housekeeping team immediately. We appreciate your feedback and will strive to ensure this doesn't happen again. Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Karen

Stayed 2 nights in Feb 2024
Response from Peter B on 2024/3/25
Dear Karen,Thank you for the positive rating. If there's any specific feedback or memorable aspects of your stay that contributed to your 4-star rating, we'd love to hear more about it. Your insights are invaluable as we aim to provide an even better experience for all our guests. We look forward to welcoming you back and striving for that perfect 5-star stay next time!Kind regards,Guest Services, Sydney Potts Point Central Apartment Hotel

6/10 Okay

Lola

Disliked: Cleanliness
Stayed 3 nights in Feb 2024
Response from Peter B on 2024/3/5
Dear Lola,Thank you for choosing to stay with us in Sydney. While we are happy you found our location convenient thanks for letting us know about amenities, we apologise that your stay did not fully meet your expectations. We will use your feedback to improve our guest experience. We wish you safe travels to your next destination and hope to see you back again.Kind Regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter B on 2024/2/28
Dear Adrian,Thank you for the top rating! We're thrilled you had a fantastic stay with us. It's our goal to provide an exceptional experience for all our guests, and your satisfaction is a wonderful affirmation of our efforts. We look forward to welcoming you back for another memorable visit soon.Kind regards,Guest Services

10/10 Excellent

Quinn

Traveled with group, Traveled with family
It's a bed
Accommodation in the heart of things. Nice location and place to sleep. Friends apartment smelled mouldy. The toilet and shower are no bigger than a closet. Great location, average accomodation
Stayed 2 nights in Feb 2024
Response from Peter B on 2024/2/28
Dear Quinn,Thank you for sharing your feedback. We're pleased that you found our location to be convenient and appreciated the accommodation. We apologise for the issues you mentioned regarding your friend's apartment and the size of the toilet and shower. Your comments are important to us and we will take them into consideration as we continually strive to improve our guest experience.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Safe travels!Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

4/10 Poor

Steven

Stayed 3 nights in Feb 2024
Response from Peter B on 2024/3/25
Dear Steven,Thank you for choosing to stay with us. We're sorry to see that your experience may not have met your expectations. We value your feedback and would welcome any further details you could provide to help us improve.Wishing you safe travels, and we hope to have the opportunity to better serve you in the future.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

debra

Traveled with family
Liked: Cleanliness, staff & service
The room was small but functional, the bed very comfortable. Very close to train station and buses. The bathroom was tiny. A larger person would be unable to use if door closed
Stayed 3 nights in Feb 2024
Response from Peter B on 2024/2/28
Dear Debra,Thank you for sharing your experience with us. It's great you found the room functional and the bed comfortable, and that our proximity to the train station and buses added convenience to your stay. Your feedback regarding the bathroom size is invaluable, and we'll take it into consideration as we aim to improve our accommodations for all guests. We hope to welcome you back soon, ensuring an even more comfortable and enjoyable visit.Kind regards,Guest Services

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place for a short stay well located amongst the myriad of restos and shops in Kings Cross. Basic rooms with comfortable beds. Walls a bit thin but it’s an old building. Staff was excellent and wifi worked very well. A great affordable option close to transit for a short stay in Sydney.
Stayed 1 night in Feb 2024
Response from Peter B on 2024/2/28
Dear Don,Thank you for choosing to stay with us and for sharing your feedback. We're delighted that you found our location convenient and enjoyed the comfort of our beds. Your kind words about our staff are much appreciated.We acknowledge your comment about the thin walls due to the age of the building. We're continually working on improvements and your feedback is valuable in this process.We're glad that you found our hotel to be a great affordable option and we hope to welcome you back on your next visit to Sydney. Travel safely!Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 👌
Stayed 1 night in Feb 2024
Response from Peter B on 2024/2/28
Dear Elizabeth,Thank you for choosing Sydney Potts Point Central Apartment Hotel for your stay and for taking a moment to share your feedback. We're delighted you appreciated our great location and that it contributed positively to your experience with us. We aim to provide a convenient and enjoyable stay for all our guests, and your acknowledgment means a lot. We look forward to welcoming you back for another visit in the future.Kind regards,Guest Services, Sydney Potts Point Central Apartment Hotel

2/10 Terrible

Olivia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ROACHES!!
Stayed 5 nights in Feb 2024
Response from Peter B on 2024/2/28
Dear Olivia,Thank you for sharing your feedback. We're truly sorry that your experience did not meet your expectations. Please accept our sincere apologies for any discomfort caused by the issue you've mentioned. We take matters like this very seriously and have already alerted our housekeeping team to ensure such incidents are not repeated. We value your feedback and will use it to improve our services. We hope you will give us another opportunity to serve you better in the future.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had everything we needed, everything was in walking distance to shops etc. The staff were also very lovely.
Stayed 4 nights in Feb 2024
Response from Peter B on 2024/2/13
Dear Ellen,Thank you for choosing to stay with us and for your positive review. We're delighted that our hotel met all your needs, and you found our location convenient for accessing shops. It's wonderful also that you found our staff lovely.We look forward to welcoming you back in the future. Safe travels to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

6/10 Okay

Dolores

Stayed 1 night in Jan 2024
Response from Peter B on 2024/3/25
Dear Dolores,Thank you for choosing to stay with us. We're committed to providing a great experience and would love to hear more about your stay. Your feedback is crucial in helping us improve.We hope to see you again and wish you safe travels to your next destination.Kind regards,Guest ServicesPerth Ascot Central Apartment Hotel

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Peter B on 2024/3/25
Dear David,Thank you for the 4-star review. If there's anything specific that stood out during your stay or areas where you think we could improve, we're all ears. Looking forward to the opportunity to welcome you back and impress you even more next time!Kind regards,Guest Services

10/10 Excellent

VIC

Liked: Cleanliness, staff & service, property conditions & facilities
Private
Stayed 2 nights in Feb 2024
Response from Peter B on 2024/2/6
Dear Vic,Thank you for the five-star rating of Sydney Potts Point Central Apartment Hotel. We're thrilled to know your stay with us was to your complete satisfaction. If there are any highlights or particular aspects of your stay that made it exceptional, we would love to hear more about your experience.Looking forward to welcoming you back for another memorable visit.Kind regards, Guest Services, Sydney Potts Point Central Apartment Hotel.

10/10 Excellent

athan

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from PeterB on 2024/1/22
Dear Athan,Thank you for choosing to stay with us and for your excellent rating. We are thrilled that your experience was a positive one. Travel safely to your next destination and we look forward to welcoming you back.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Amardip

Stayed 3 nights in Dec 2023
Response from Peter B on 2024/1/9
Dear Amardip,Thank you for choosing to stay with us on your visit to Sydney. Your high rating is greatly appreciated. We hope that you had a wonderful holiday season and wish you a fantastic year ahead. Safe travels to your next destination and we look forward to welcoming you back.Kind Regards,Guest Services,Sydney Potts Point Central Apartment Hotel

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
It’s decent….but not as advertised
I booked a specific room because I wanted extra space. The room I got was a shoebox. Staff just says the photos aren’t all accurate and that the rooms vary. The pictures are basically all random and do not actually equate to the exact type of room you are getting. I thought I was getting a large room with a sitting area, and glass shower. The room i actually got was barely big enough for my suitcase to open, and the flimsy shower curtain made sure the entire bathroom is full of water when you’re done showering. It was clean and it was safe feeling, but I’m not impressed with the lack of accuracy on the listings. Several reviews point this out too. Maybe management needs to update their photos and descriptions.
Stayed 4 nights in Nov 2023
Response from Peter B on 2024/1/1
Dear Jessica,Thank you for your feedback. We apologise for the inconvenience caused by the discrepancy between the photos and the actual room. We are working on updating our listings to reflect the accurate features and amenities of each room type. We appreciate your understanding and patience. We are glad to hear that you found the room clean and safe, and we hope you enjoyed your stay in Sydney. We hope to have another opportunity to welcome you back and provide you with a better experience.Kind Regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Paul

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from PeterB on 2023/12/21
Dear Paul,Thank you for choosing to stay with us. We're pleased to hear about your positive experience at our hotel. If there are specific aspects you enjoyed or if there's anything we can do to enhance your next stay, please let us know. Travel safely to your next destination, and we look forward to hosting you again.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

4/10 Poor

Bertil

Stayed 4 nights in Dec 2023
Response from PeterB on 2023/12/21
Dear Bertil,Thank you for choosing to stay with us. We're sorry that your experience didn't meet your expectations. We value your feedback and will strive to improve our services. We hope to have the opportunity to welcome you back in the future.Travel safely to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Junroe

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from PeterB on 2023/12/18
Dear Junroe,Thank you for choosing to stay with us. We are thrilled you gave us a perfect rating and that you enjoyed our hotel. We appreciate your feedback and your loyalty. We hope you had a wonderful time in Sydney and we look forward to welcoming you back again soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Lisa, Seattle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had two separate reservations (two nights each) for the Family Room. Our initial Family Room (same floor as the rooftop) was decent. However, we were rewarded with quite the nice upgrade for our loyalty returning to the same accommodations, which was greatly appreciated. The upgraded Family Room was much more spacious with a wonderful view of the Sydney Tower Eye. Location was superb as it is within 5 minute walking distance to the Kings Cross train station and numerous dining options around Potts Point.
Stayed 2 nights in Dec 2023
Response from PeterB on 2023/12/18
Dear Lisa,Thank you for choosing to stay with us. We appreciate your kind words and your rating. We hope you had a fantastic time in Sydney and we look forward to seeing you again soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Charles Alexander

Stayed 4 nights in Dec 2023
Response from PeterB on 2023/12/18
Dear Charles Alexander,Thank you for choosing to stay with us. Your high rating motivates us to strive for excellence. Safe travels, and we look forward to hosting you again.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Carmen, Hervey Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the CBD is excellent and within easy walking distance to the heart of the city and a few minute walk to the train station. Loved the quiet of the hotel location. Would stay again.
Stayed 8 nights in Nov 2023
Response from PeterB on 2023/12/11
Dear Carmen,Thank you for choosing to stay with us at Sydney Potts Point Central Apartment Hotels and for your perfect rating. We are thrilled that you enjoyed our excellent location, the quietness, and the easy access to the city and train station.We look forward to welcoming you back in the future. Safe travels to your next destination.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotels

10/10 Excellent

Michelle

Stayed 16 nights in Nov 2023
Response from PeterB on 2023/12/11
Dear Michelle,Thank you for choosing to stay with us at Sydney Potts Point Central Apartment Hotel. We're thrilled to receive your perfect 10 out of 10 rating. If there are specific aspects of your stay that stood out or any suggestions you'd like to share, please feel free to do so. Travel safely to your next destination, and we hope to welcome you back.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PeterB on 2023/12/11
Dear Alan,Thank you for choosing to stay with us. We appreciate your positive 5-star rating. If there are specific highlights from your stay or any areas where we can further enhance your experience, please let us know. Travel safely to your next destination, and we look forward to hosting you again.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

4/10 Poor

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under delivered
Stayed 6 nights in Nov 2023
Response from PeterB on 2023/12/6
Dear Alexis,Thank you for choosing to stay with us. We regret that your experience fell short of expectations. We apologise for any inconveniences. Your feedback is valuable, and we'll work towards improvements. Should your travels bring you back to Sydney, we hope to have the opportunity to provide a more satisfying stay.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Peter B on 2023/12/5
Dear Sabrina,Thank you for choosing to stay with and we appreciate your positive rating. If you have any specific feedback to enhance your stay next time, please feel free to share. Safe travels to your next destination, and we hope to welcome you back.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

sylvain

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property really quiet, friendly staff. Nice view from terrasse, but house keeping done only once on 6 days .
Stayed 6 nights in Nov 2023
Response from Peter B on 2023/12/5
Dear Sylvain,Thank you for choosing to stay with us. We're delighted you found our property quiet with friendly staff. It's wonderful that you enjoyed the nice view from the terrace. We apologise for any inconvenience regarding housekeeping; we are a self-serviced hotel and provide a full clean only once a week. We'll ensure our reception staff communicates this more effectively at check-in.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Herbert

Stayed 4 nights in Nov 2023
Response from Peter B on 2023/12/5
Dear Herbert,Thank you for choosing to stay with us. We are overjoyed that you gave us a perfect rating of 10 out of 10 and that you had a wonderful stay. We appreciate your positive feedback and your kind words and we look forward to seeing you again soon soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

2/10 Terrible

Charlotte

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent location close to King Cross station and a couple of supermarkets. However our room wasn’t very clean when we checked in, smelt like damp, mould all around the bathroom, non-working safe. Found the shower was leaking so for the first 2 days we had wet carpet in the room from when we checked in. It was finally resolved (albeit very botched) and with no apology. The housekeeping (even though it’s meant to just be basic) is very poor, bins never emptied and when we got the towels replaced we found one dumped on the floor by the toilet. Would not stay again.
Stayed 4 nights in Nov 2023
Response from Peter B on 2023/12/5
Dear Charlotte,Thank you for choosing to stay with us. We are very sorry that you had a disappointing experience and apologise for the issues. We also apologise for the housekeeping service; we are a self-serviced hotel and provide a full clean once a week. We'll ensure our reception staff communicates this more effectively at check-in. We take your feedback very seriously, and we will work hard to improve our standards and communication. We hope you will give us another chance to serve you better in the future.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Teagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, easy train ride into the city or 30 min walk.
Stayed 2 nights in Nov 2023
Response from PeterB on 2023/11/30
Dear Teagan,Thank you for choosing to stay with us. We're delighted you found our property convenient for exploring the city. Travel safely to your next destination, and we hope to welcome you back soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Roderick

Stayed 4 nights in Nov 2023
Response from PeterB on 2023/12/18
Dear Roderick,Thank you for choosing to stay with us at Sydney Potts Point Central Apartment Hotel. We hope you had a wonderful time exploring Sydney and we look forward to welcoming you back again soon.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

8/10 Good

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Spacious flat, good kitchen & bathroom. Bed was realy comfortable with plenty of pillows. I didnt use the cupboard but there was storage if needed. I didnt arrive until late and hadnt been sent any instructions on how to access Out of Hours, so had to call through the emegency line. Was there a week and only saw staff at reception maybe two or three times?
Stayed 7 nights in Nov 2023
Response from PeterB on 2023/11/27
Dear Alex,Thank you for choosing to stay with us. We appreciate your feedback and the positive aspects you highlighted about the spacious flat, well-equipped kitchen, and comfortable bed. We apologise for any inconvenience regarding late arrival instructions and limited staff visibility during your stay. Your insights are valuable, and we'll work to improve communication and service. We hope to have the opportunity to welcome you back for a more seamless experience.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

seamus

Traveled with partner
Liked: Cleanliness, staff & service
very good value for money, great location, would recommend
Stayed 1 night in Nov 2023
Response from PeterB on 2023/11/20
Dear Seamus,Thank you for choosing to stay with us at Sydney Potts Point. We're delighted to receive your positive rating and that you found our hotel to be very good value for money and in a great location. Your recommendation is highly appreciated. Travel safely to your next destination, and we hope to have the pleasure of welcoming you back.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

10/10 Excellent

Gerlinde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from PeterB on 2023/11/27
Dear Gerlinde,Thank you for choosing to stay with us, and we're thrilled that you rated us 5 out of 5. Your feedback is greatly appreciated and encourages us to continue providing the best service to our guests. We hope to welcome you back in the future.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel

6/10 Okay

Rebecca

Stayed 6 nights in Nov 2023
Response from PeterB on 2023/11/27
Dear Rebecca,Thank you for choosing to stay with us We appreciate your feedback and we hope to welcome you back in the future.Kind regards,Guest ServicesCanberra Parklands Central Apartment Hotel

8/10 Good

Carlos

Stayed 2 nights in Nov 2023
Response from PeterB on 2023/11/20
Dear Carlos,Thank you for choosing to stay with us. We appreciate your feedback. If there are specific aspects you enjoyed about your stay or areas where we can improve, please feel free to share. We value your input and hope to have the opportunity to enhance your experience on your next visit.Kind regards,Guest ServicesSydney Potts Point Central Apartment Hotel