Studio Executive | In-room safe, individually furnished, desk, laptop workspace
Check availability

Reviews of Quest Chatswood

4 out of 5
Quest Chatswood
38 Albert Avenue, Chatswood, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 479 reviews" "
Rating 8 - Good. 162 out of 479 reviews" "
Rating 6 - Okay. 45 out of 479 reviews" "
Rating 4 - Poor. 14 out of 479 reviews" "
Rating 2 - Terrible. 13 out of 479 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Nice, good location
Stayed 1 night in Apr 2024

10/10 Excellent

Edwina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Samson on 2024/4/11
Dear Edwina,Thank you for taking the time to leave a wonderful rating. The team and I look forward to welcoming you back again.Kind regards,Samson

10/10 Excellent

Yuan

Stayed 3 nights in Mar 2024
Response from Samson on 2024/4/20
Dear Yuan,Thank you for taking the time to leave a wonderful review. I am so happy you enjoyed your stay with us. The team and I look forward to welcoming you back.Kind regards,Samson

10/10 Excellent

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Samson on 2024/2/5
Dear Amanda,Thank you for taking the time to leave a rating. I am glad you enjoyed your stay with us, the team and I hope to welcome you back again soon. Kind regards,Samson

8/10 Good

Geoffrey

Liked: Cleanliness, amenities
In a good location in central Chatswood. Close to restaurants, transport, groceries and shopping. Room has fridge and kitchenette. Quite location
Stayed 2 nights in Jan 2024
Response from Samson on 2024/1/23
Dear Geoffrey,Thank you for taking the time to leave a review. I am glad to know that you had a positive experience overall during your stay with us and that you enjoyed our location. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

10/10 Excellent

Gerard

Liked: Cleanliness, room comfort
Weekend stay
Staff are always friendly and accomodating and accomodation is comfortable and central to Greater Sydney and close to Parramatta. Great view towards the city from the Balcony and great Breakfast
Stayed 1 night in Jan 2024
Response from Samson on 2024/1/23
Dear Gerard,Thank you for taking the time to leave a review. Glad to know that you had a positive experience during your stay with us and that you enjoyed the location and found the staff friendly. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

6/10 Okay

Qing

Traveled with family and small children
Liked: Amenities
Staffs are friendly and helpful. First room has strong smoky smell. Hotel offered another room for us. It’s quite noisy at night. I didn’t have much sleep. We only stay for one night. Will not come back again.
Stayed 1 night in Jan 2024
Response from Samson on 2024/1/21
Dear QingThank you for taking the time to leave a review and rating. I am glad to know that you found the staff friendly and helpful and apologise for the inconvenience you experienced. Please feel free to contact our wonderful staff to discuss what we can do to make your next stay more comfortable and accommodating. We hope we might have an opportunity to accommodate you again in the future and restore your confidence in Quest.Kind regards,Samson

10/10 Excellent

Chloe

Liked: Cleanliness, property conditions & facilities
Very comfy
Stayed 1 night in Jan 2024
Response from Samson on 2024/1/21
Dear Chloe,Thank you for taking the time to leave a review and rating. I am very glad you enjoyed your stay with us and that you found our facilities comfortable. The team and I look forward to welcoming you back again soon.Kind regards, Samson

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room & comfy bed. Walking distance to Chatswood Westfield, Chatswood Chase & an assortment of Restaurants plus we were upgraded to a large room with a great view.
Stayed 1 night in Jan 2024
Response from Samson on 2024/1/17
Dear Carolyn,Thank you for your 5-star rating and review. I am glad to know that you had an enjoyable experience during your stay with us and that you made use of our wonderful location. The whole team and I look forward to welcoming you back again very soon.Kind regards,Samson

10/10 Excellent

Greg

Liked: Cleanliness, property conditions & facilities
It was close to transport
Stayed 2 nights in Jan 2024
Response from Samson on 2024/1/17
Dear Greg,Thank you for your 5-star rating. I am very glad to know that you had a positive experience during your stay with us and that you enjoyed our super location. The whole team and I look forward to hopefully welcoming you back again soon.Kind regards,Samson

8/10 Good

TONI-ANNE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Samson on 2024/1/17
Dear Toni-Anne,Thank you for your rating. I am glad to know that you had a positive experience overall during your stay with us. The whole team and I look forward to welcoming you back again in the near future.Kind regards,Samson

10/10 Excellent

india

Liked: Cleanliness, amenities, property conditions & facilities
Very good highly recommend
Stayed 1 night in Dec 2023
Response from Samson on 2024/1/17
Dear India,Thank you for your rating. I am glad to know that you had a positive experience during your stay with us. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Samson on 2024/1/17
Dear Linda,Thank you for your rating. Glad to know that you had a positive experience overall during your stay with us. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from Samson on 2024/1/17
Dear Peter, Thank you for your rating. I am thrilled that you enjoyed your recent stay with us. The team and I look forward to welcoming you back again soon.Kind regards, Samson

10/10 Excellent

Reece

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy room with nice interior and convenient location.
Stayed 1 night in Dec 2023
Response from Samson on 2024/1/17
Dear Reece,Thank you for taking the time to leave a review. I am very glad that you enjoyed your recent stay with us and that you liked the location. The team and I hope to welcome you back again soon.Kind regards,Samson

10/10 Excellent

Federico

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Samson on 2024/1/17
Dear Federico,Thank you for your rating. I am glad that you enjoyed your stay with us. We hope to welcome you back again soon.Kind regards,Samson

10/10 Excellent

Rhonda-Lyn

Liked: Cleanliness, property conditions & facilities
Very quiet and comfortable room. Great beds. Everything is close by. Helpful staff. Enjoyed our stay for the second time.
Stayed 5 nights in Nov 2023
Response from Samson on 2024/1/17
Dear Rhonda-Lyn,Thank you for taking the time to leave a review and rating. I am very glad you have enjoyed staying with us and hope you continue to do so. The whole team and I look forward to welcoming you back again soon.Kind regards, Samson

8/10 Good

Angus

Traveled with partner
Liked: Cleanliness
Generally the facilities were ok. But the air conditioning system would not allow to lower the temperature to a comfortable level
Stayed 4 nights in Nov 2023
Response from Samson on 2024/1/17
Dear Angus,Thank you for taking the time to leave a rating and review. Glad to know that you had a positive experience overall during your stay with us. Please feel free to contact our friendly staff prior to check in on your next stay to see how we can make your stay more comfortable. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

10/10 Excellent

Ronald

Business traveler
Liked: Cleanliness, room comfort
Business trip
We enjoyed our stay. The room was large and comfortable and the bathroom was a good size. Close to shops and entertainment. Staff where very helpful. Wi-Fi available.
Stayed 2 nights in Nov 2023
Response from Samson on 2024/1/17
Dear Ronald,Thank you for your rating and review. Glad to know that you had a positive experience during your stay with us and that you enjoyed the apartment and location. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

10/10 Excellent

joyce

Liked: Cleanliness, amenities, property conditions & facilities
Great quiet location. Welconing staff at front desk.
Stayed 1 night in Nov 2023
Response from Samson on 2024/2/19
Hi Joyce, Thank you for taking the time to leave a review. I am glad that you enjoyed the location and that the staff were friendly. We look forward to welcoming you back again soon. Kind regards,Samson

10/10 Excellent

joyce

Liked: Amenities
Quiet room. Great location. Pleasant and helpful check in staff.
Stayed 1 night in Nov 2023
Response from Samson on 2024/1/17
Dear Joyce,Thank you for taking the time to leave a review and rating. I am glad you enjoyed your stay and found the location convenient with friendly staff. We look forward to welcoming you back again soon.Regards, Samson

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Samson on 2024/1/17
Dear Charles,Thank you for your rating. Glad to know that you had a positive experience overall during your stay with us. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson

6/10 Okay

Guolin

Stayed 2 nights in Oct 2023
Response from Samson on 2024/1/17
Dear Guolin, Thank you for leaving a rating. I am sorry to hear you weren't completely satisfied with your recent stay with us. Please feel free to contact our friendly staff prior to your next stay to discuss how we can make your visit more comfortable and accommodating. Kind regards,Samson

6/10 Okay

Don

Business traveler, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Tv not up to standard for the hotel and area Housekeeping left a lot to be desired 👎
Stayed 2 nights in Nov 2023
Response from Samson on 2024/1/11
Dear Don, Thank you for taking the time to leave a review. I am sorry to hear you were not satisfied with your recent stay and for any inconvenience. We are currently in the process of updating our TVs so that guests can stream their content and have a better variety of channels which we hope will be implemented soon. I have also passed your comments to the housekeeping supervisor, and we are working to ensure that all staff are thriving to provide a wonderful guest experience. Please feel free to contact our friendly staff on your next stay with us to discuss how we can make your stay more accommodating and comfortable. We hope we might get the chance to welcome you back in the future. Kind regards, Samson

10/10 Excellent

Erwin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Have stayed here a couple of times. Clean rooms and positioned close to shops and train station.
Stayed 2 nights in Nov 2023
Response from Samson on 2024/1/11
Dear Erwin,Thank you for taking the time to leave a review and rating. I am glad you enjoy staying with us and that you continue to do so. The team and I look forward to welcoming you back again soon.Kind regards,Samson

10/10 Excellent

Hani

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good
Stayed 4 nights in Nov 2023
Response from Samson on 2024/1/11
Dear Hani, Thank you for taking the time to leave a review and rating. I am glad you enjoyed your recent stay with us. We look forward to welcoming you back again soon. Kind regards, Samson

8/10 Good

Maria Leticia

Liked: Cleanliness, amenities, property conditions & facilities
Convenient and easily accessible
Stayed 1 night in Nov 2023
Response from Samson on 2024/1/11
Dear Maria,Thank you for taking the time to leave a review. I am glad you found our establishment easy and convenient. The team and I look forward to welcoming you again soon.Kind regards, Samson

10/10 Excellent

Malcolm

Liked: Cleanliness, room comfort
Very happy
Mere steps from the private hospital (the reason for our stay) - in the same building. Lovely modern property with excellent staff.
Stayed 1 night in Nov 2023
Response from Samson on 2024/1/11
Dear Malcolm,Thank you for taking the time to leave such a positive review and rating. I am very glad that you enjoyed our apartments and found the staff so wonderful. We look forward to hopefully welcoming you back in the near future.Kind regards,Samson

2/10 Terrible

Jenni

Stayed 1 night in Nov 2023
Response from Samson on 2024/1/11
Dear Jenni,Thank you for taking the time to leave a review. I am sorry to hear you were not satisfied on your recent stay with us. Please feel free to contact our friendly staff on your next stay to see how we can make your stay more accommodating and comfortable.Kind regards,Samson

8/10 Good

Brad

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Samson on 2024/1/11
Dear Brad, Thank you for taking the time to leave a review. I am glad you enjoyed your stay with us overall. We look forward to welcoming you back soon.Kind regards, Samson

2/10 Terrible

Ji

Stayed 1 night in Nov 2023
Response from Samson on 2024/1/11
Dear Ji,Thank you for taking the time to leave a review. I am sorry to hear you were not satisfied on your recent stay with us. Please feel free to contact our friendly staff on your next stay with us to discuss any issues or how we can make your stay more comfortable.Kind regards, Samson

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, Nice and clean.
Stayed 2 nights in Nov 2023
Response from Samson on 2024/1/11
Dear Luke,Thank you for taking the time to leave a review. I am glad you enjoyed your stay with us. The team and I look forward to welcoming you back again soon.Kind regards, Samson

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent, placed near the shops and the train station. Room was great, clean and very comfortable bed. Recommended!
Stayed 1 night in Nov 2023
Response from Samson on 2023/12/21
Dear Stephen, Thank you for taking the time to leave a review. I am so glad you enjoyed your stay with us and that you found our establishment convenient and comfortable. The whole team and I look forward to welcoming you back again soon.

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, well equipt apartment. Mattress was nice and firm and lots of space in and around the place.
Stayed 1 night in Nov 2023
Response from Samson on 2023/12/21
Dear Daniel,Thank you for your 5-star rating. Glad to know that you had a positive experience with us and that you found our beds comfortable. he whole team and I look forward to welcoming you back again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, room comfort
Great location.
A very pleasant stay in a convenient spot to go to the Sydney Opera House. The receptionist was very friendly and helpful in providing directions for us.
Stayed 1 night in Oct 2023
Response from Samson on 2023/12/21
Dear Ronald,Thank you for taking the time to leave a review. I am thrilled that you found our location convenient and the staff friendly, I will be sure to pass on your kind words to the team. We look forward to welcoming you back again soon.

10/10 Excellent

NEELAM

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2023
Response from Samson on 2023/12/21
Dear Neelam,Thank you for the review and the 5 out of 5 rating. I am glad you enjoyed our apartments, and we wish to welcome you back again soon.

6/10 Okay

John A B

Traveled with family
Liked: Amenities
handy to the dr there
Stayed 1 night in Oct 2023
Response from Samson on 2023/12/21
Dear John, Thank you for taking the time to put a review. I am pleased to know that you found our location easy and convenient.

10/10 Excellent

Katsumi

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Samson on 2023/12/21
Dear Katsumi,Thak you for the perfect review. I am so glad that you enjoyed staying with us, the team and I look forward to welcoming you back again soon.

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Closeness to Shopping. We found the area safe and clean with lots of options for eating out.
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Sean

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Liked the ease and flexibility of checking and adjusting our accommodation to be able to check in earlier. But didn’t like that there was no room service for our 3 night stay. Towels and bins were changed but room wasn’t cleaned or beds made.
Stayed 2 nights in Oct 2023

8/10 Good

Matt

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quest Chatswood has been a reliable, good quality hotel i always go back to.
Stayed 2 nights in Sep 2023

10/10 Excellent

Cassandra

Stayed 1 night in Sep 2023

10/10 Excellent

Jeannie

Liked: Cleanliness, room comfort
Great Room
Stayed for 2 nights in September '23. Great comminication prior to check-in. Very friendly staff. Big room with an extremely comfortable king size bed. Would stay here again next time I visit Sydney.
Stayed 2 nights in Sep 2023
Response from Quest Chatswood on 2023/9/29
Dear Jeannie,Thank you so much for your review and perfect rating. I am elated to know that you were pleased with our communication and found our staff friendly and your apartment comfortable. The team and I all look forward to welcoming you back again on your next visit to Sydney.Kind regards,Samson

10/10 Excellent

Tendani

Stayed 1 night in Sep 2023

10/10 Excellent

Beverley

Liked: Cleanliness, property conditions & facilities
I needed to go for a Medical appointment at the opthalmologist next door. Couldn't have been more convenient. All the staff were very courteous, friendly and helpful.
Stayed 1 night in Sep 2023
Response from Quest Chatswood on 2023/9/29
Dear Beverley,Thank you for your review and rating. I am so pleased that you found your apartment convenient and our staff courteous, friendly and helpful. We hope your appointment went well and we look forward to welcoming you back again soon.Kind regards,Samson

8/10 Good

Rod

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Checking in parking needs to be communicated as we didn’t know there was any to we drove out the next day. When we initially arrived we could not see any driveway foyer entrance, so we drove around a large block and had to find a car parking space and walk to the motel to book in. Other that that everything else was good.
Stayed 1 night in Sep 2023
Response from Quest Chatswood on 2023/9/29
Dear Rod,Thank you for your feedback. We are glad that you had a positive experience overall during your stay with us. I am sorry to hear that your encountered some difficulties with finding the car park. I know the parking situation can be a bit tricky, especially if it is your first time, and I am working with our front office staff on how we can better communicate the parking directions to guests. We look forward to hopefully seeing you again soon.Kind regards,Samson

4/10 Poor

Kym

Stayed 1 night in Aug 2023
Response from Quest Chatswood on 2023/9/29
Dear Kym,Thank you for taking the time to post your rating. Please feel free to contact us directly if you would like to discuss any issues that you may have had so that we may improve your experience next time. We hope we might have an opportunity to accommodate you again in the future and restore your confidence in Quest.Kind regards,Samson

10/10 Excellent

Dilshani

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice in the room and clean. The bed wasn't that comfortable unfortunately
Stayed 1 night in Aug 2023
Response from Quest Chatswood on 2023/8/30
Dear Dilshani,Thank you for your review and positive rating. We are happy to know that you found your apartment nice and clean. I am sorry to know that you did not find the bed particularly comfortable. Please feel free to our friendly staff prior to check in next time to see what we might be able to do to make your bed a bit more comfortable. We hope to welcome you back again soon.Kind regards,Samson

10/10 Excellent

Joyce

Liked: Cleanliness, amenities, property conditions & facilities
Very good service and convenience to all amenities.
Stayed 14 nights in Jul 2023
Response from Quest Chatswood on 2023/8/30
Dear Joyce,Thank you for your positive comments and 5 star rating. I am elated to read that you experienced very good service and enjoyed the convenience of our location. The whole team and I look forward to welcoming you back again soon.Kind regards,Samson