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Very convenient if you’re leaving from Sydney International… so much so that we walked to the airport. The lobby and restaurants are lovely. The rooms, especially the bathroom, feel dated.
Very nice hotel within a 10 minute shuttle to the airport
KAREN
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 2024/4/29
Dear Karen,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback.We are delighted to hear that you had a pleasant experience during your time with us and that you found our hotel to be conveniently located within a 10-minute shuttle ride to the airport. Providing convenient and efficient transportation options for our guests is a priority for us, and we are pleased that our shuttle service met your needs.Your kind words are greatly appreciated, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.
Dear David,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Novotel Sydney International Airport.
Dear Linda,Thank you for choosing Novotel Sydney International Airport for your stay.We appreciate your feedback. If there's anything specific that could have made your stay more enjoyable, please don't hesitate to let us know. Your comfort and satisfaction are important to us, even for short stays.We hope to have the opportunity to welcome you back for a longer stay in the future.Warm regards,Novotel Sydney International Airport.
Love the fact it was in a walkable area close to parks and Transit that gives access to anywhere in Sydney. Lots of Shops restaurants all within a very short walk in a very nice area.
Robert
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 2024/4/19
Dear Robert,Thank you for choosing to stay at Novotel Sydney International Airport and for sharing your feedback with us.We are thrilled to hear that you loved the convenience of our hotel's location, with its proximity to parks, transit options, shops, and restaurants. Being situated in such a vibrant and accessible area is indeed one of the highlights of staying with us, and we're delighted that you found it to your liking.Exploring the surrounding neighborhood and enjoying the various amenities within walking distance is always a great way to experience Sydney, and we're pleased that our location contributed to enhancing your visit.Thank you once again for your kind words, and we look forward to welcoming you back to Novotel Sydney International Airport for another enjoyable stay whenever your travels bring you to the area.Warm regards,Novotel Sydney International Airport
Dear David,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We look forward to welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.
8/10 Good
Catherine
Traveled with partner
2024/4/15
Liked: Cleanliness, staff & service
Room was clean and I liked the location as well as the hotel itself. The air con was noisy and the shower leaked, but otherwise great.
Catherine
Stayed 1 night in Apr 2024
Response from Guest Relations Team. on 2024/4/19
Dear Catherine,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us.We're delighted to hear that you found our hotel's location convenient and that you enjoyed your overall experience with us. However, we apologize for any inconvenience caused by the noisy air conditioning and the leaky shower in your room.Please know that your comments have been noted, and we will address these issues with our maintenance team to ensure they are resolved promptly. Our goal is to provide our guests with a comfortable and enjoyable stay, and we regret falling short of your expectations in this regard.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for a much-improved experience in the future.Warm regards,Novotel Sydney International Airport.
Dear Siaosi,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're thrilled to hear that our hotel's proximity to the airports was convenient for your travels. Providing convenience and accessibility to our guests is always our top priority, and we're delighted that our location met your needs.We appreciate your kind words, and we hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport
Dear Cheryl,Thank you for choosing Novotel Sydney International Airport and for taking the time to leave us a review.We're delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest feels welcomed and valued, and it's wonderful to know that our staff made a positive impression on you. Additionally, we're glad that you found our facility to your satisfaction.We appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.
6/10 Okay
Nicholas
2024/4/8
Disliked: Staff & service
The on-site restaurant leaves a lot to be desired with its service. Exceedingly long wait for my meal and then been ignored with a vengeance. \noticed the same experience occurring for other diners who seemed resigned to the situation. Food was pretty ordinary and expensive also. Need to lift their game to entice me back.
Nicholas
Stayed 1 night in Apr 2024
Response from Guest Relations Team on 2024/4/19
Dear Nicholas,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're sorry to hear that your recent stay fell short of expectations, resulting in a rating of 3 out of 5. We strive to provide every guest with a memorable experience, and it's disappointing to learn that we missed the mark during your visit.Your feedback is valuable to us, and we would greatly appreciate it if you could share more details about your stay to help us understand areas where we can improve. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations.Warm regards,Novotel Sydney International Airport
Dear Charles,Thank you for choosing Novotel Sydney International Airport for your recent stay and for sharing your feedback with us.We hope to have the pleasure of welcoming you back to Novotel Sydney International Airport.Warm regards,Novotel Sydney International Airport.
Dear Peggy McCaul,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're delighted to hear that you appreciated our hotel's proximity to the beautiful park and the convenience of the train station. Our location is indeed one of our key assets, and we're thrilled that it added value to your stay.We hope you had a pleasant time exploring the nearby attractions and enjoyed your overall experience with us. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to let us know.We look forward to welcoming you back to Novotel Sydney International Airport in the future for another enjoyable stay.Warm regards,Novotel Sydney International Airport.
Dear Martin,Thank you for choosing Novotel Sydney International Airport and for sharing your feedback with us.We're sorry to hear that your recent stay fell short of expectations, resulting in a rating of 3 out of 5. We strive to provide every guest with a memorable experience, and it's disappointing to learn that we missed the mark during your visit.Your feedback is valuable to us, and we would greatly appreciate it if you could share more details about your stay to help us understand areas where we can improve. Please know that your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a superior experience that exceeds your expectations.Warm regards,Novotel Sydney International Airport.
Dear Jon,Thank you for sharing your feedback with us. We're delighted to hear that everything was good during your recent stay at Novotel Sydney International Airport.Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Warm regards,Novotel Sydney International Airport.
6/10 Okay
Vipan
2024/3/31
Vipan
Stayed 2 nights in Mar 2024
8/10 Good
Brenda, Whangarei
2024/3/30
easy access to the airport
Brenda
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/4/5
Dear Brenda,Thank you for sharing your feedback with us. We're pleased to hear that you found Novotel Sydney International Airport to have easy access to the airport.Providing convenient access to our guests is a priority for us, and we're glad that our location served you well during your stay.Thank you for choosing Novotel Sydney International Airport, and we hope to have the pleasure of welcoming you back in the future.Warm regards,Novotel Sydney International Airport.
Great spot for a layover or longer. Shuttle from airport works. Very close to international terminal, $30. By cab early in morning. Quiet, clean , good beds , rooms quite spacious, and the beer was cold in their bar!! We would certainly return.
Wish I had more time to enjoy the facility but with the small amount of time I spent I was impressed. Great location to the park and not very far from the Wolli Creek Train station to walk to and from. Staff very helpful and friendly. Clean room.
Check in took a while, apart from that, experience was good.
Nicole
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/15
Dear Nciole,Thank you for choosing Novotel Sydney International Airport for your recent stay and for taking the time to share your feedback with us. We are thrilled to hear that overall you had a good experience with us.We sincerely apologize for any inconvenience you experienced during the check-in process. Please know that your comments have been noted, will ensure a smoother and more efficient check-in experience for our guests in the future.We are delighted that despite this, you still enjoyed your time with us. Our team works tirelessly to provide exceptional service and ensure our guests have a comfortable and enjoyable stay. Your kind words motivate us to continue delivering the high standard of service that Novotel is known for.We appreciate your valuable feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the near future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.
Dear Natarajan,Thank you for taking the time to positive review of your recent stay at Novotel Sydney International Airport. We appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Guest Relations TeamNovotel Sydney International Airport.
Amazing ,stayed one night for easy transportation to Sydney international airport ,from check in to check out it was perfect ,so clean with everything you needed.
GIILLIAN
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/15
Dear Giillian,Thank you for sharing your fantastic review following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had an amazing experience with us and that our convenient location for easy transportation to the airport met your needs perfectly.It's wonderful to know that from check-in to check-out, everything was seamless and perfect for you. Providing a clean and comfortable environment with all the necessary amenities is our priority, and we are delighted that we could exceed your expectations in this regard.Your kind words truly mean the world to us, and we greatly appreciate your feedback. Should your travels bring you back to Sydney in the future, we would be honored to welcome you back to Novotel Sydney International Airport for another exceptional stay.Warm regards,Guest Relations TeamNovotel Sydney International Airport.
8/10 Good
Jesse, Turner
2024/3/10
Liked: Cleanliness, staff & service
Jesse
Stayed 1 night in Mar 2024
Response from Guest Relations Teams on 2024/3/16
Dear Jess,Thank you for choosing to stay at Novotel Sydney International Airport and for taking the time to leave us a review.If there were any specific aspects of your stay that you feel we could have improved upon to earn that fifth star, please do not hesitate to let us know. Your satisfaction is our top priority, and we strive to exceed expectations whenever possible.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport in the future and provide you with a five-star experience from start to finish.Warm regards,Novotel Sydney International Airport
Трансфер из аэропорта ходит редко. Если поздний рейс, то не успеваете.
Sergey
Stayed 1 night in Mar 2024
Response from Обслуживание гостей on 2024/3/16
Уважаемый Сергей,Благодарим вас за отзыв о недавнем пребывании в Novotel Сидней Интернэшнл Аэропорт. Мы сожалеем, что вы испытали какие-либо неудобства с трансфером из аэропорта. Ваш отзыв важен для нас, и мы обязательно поделимся им с поставщиком трансфера.Мы ценим ваш выбор нашего отеля и с нетерпением ждем возможности снова приветствовать вас в Novotel Международный аэропорт Сиднея, чтобы сделать ваше пребывание в отеле более приятным и комфортным в будущем.ИскреннеNovotel Sydney International Airport
Proximity to airport was good. Nice property overall. The first room they put us in was hot and stuffy when we arrived. We checked the thermostat and it was blinking “fault.” We headed back to the desk told the young man at the desk about the a/c and showed him the photo of the “fault” on the display. He wanted to get “engineering”, actually maintenance, to go look at it. It was already 8:30 pm and we’ve been through similar situations in the past with evening repairs (and we were headed home the following day on a 39-hour trip home). We asked for a different room. He seemed confused and finally asked his supervisor. We were given another room that greeted us with cool air. The room was clean, in fairly good shape. The hotel met our needs for a 1-night stay before our morning flight.
Note: This hotel has multiple flight crews coming and going which can clog up restaurants in the evening and morning.
Rich
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/16
Dear Rich,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're pleased to hear that you found our property overall to be nice and that the proximity to the airport was convenient for your needs.However, we apologize for the inconvenience you experienced with the air conditioning issue in your initial room. It's disappointing to hear about this, and we regret any inconvenience it caused during your stay. We appreciate your patience and understanding as we worked to resolve the issue promptly and provide you with a more comfortable room.We're glad to know that the second room met your expectations and provided the comfort you needed for your overnight stay before your morning flight.Your feedback about the hotel's popularity among flight crews is duly noted, and we will use it to improve our services and ensure a smoother dining experience for all guests.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport for a more seamless experience in the future.Warm regards,Novotel Sydney International Airport.
Nice place to stay near the airport. Easy to drive to.
Clifford
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/16
Dear Clifford,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're pleased to hear that you found our hotel to be a nice place to stay and that you found it easy to drive to from the airport.We appreciate your positive comments and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.
Close to the airport and a ten minute walk to wolli train station to get an easy twenty minute to the city
gavin
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/16
Dear Gavin,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're pleased to hear that you found our location convenient, being close to the airport and within walking distance to Wolli Creek train station for easy access to the city.We appreciate your positive comments and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.
All good but far enough away from airport that you need the shuttle to get there and had a long wait on a monday evening
Elinor
Stayed 1 night in Mar 2024
Response from Guest Relations Team. on 2024/3/16
Dear Elinor,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We're glad to hear that overall, your experience was positive.We apologize for any inconvenience you experienced with the shuttle service. Your feedback is valuable to us, and we'll work to ensure more efficient service in the future.We hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,Novotel Sydney International Airport.
Dear Andrew,Thank you for taking the time to rate your experience at Novotel Sydney International Airport with a high score. We are thrilled to hear that you had such an exceptional stay with us.Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations during your time with us. We appreciate your positive feedback and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport for another wonderful stay in the future.Warm regards,Novotel Sydney International Airport.
the Novotel is a great place to stay and very convenient for the international airport
Edwin
Stayed 1 night in Mar 2024
Response from Guest Relations Team on 2024/3/16
Dear Edwin,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you had a great experience with us and found our hotel to be very convenient for your travels from the international airport.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations during your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back to Novotel Sydney International Airport in the future.Warm regards,Novotel Sydney International Airport.
We stayed for one night as we had an early flight the following morning. The Hotel was very close to the airport - by car (5 or 10 mins).
Room was basic. Bed was large and comfy. Room was smallish with all our luggage, but fine just for one night. Front foyer had luggage scales which was handy if you needed to weigh your luggage before your flight.
There was a small Cafe right out the front of the Hotel (Calypso Cafe & Juice Bar) which was really convenient if you didn't want to pay for the Hotel brekkie.
Celeste
Stayed 1 night in Dec 2023
Response from Guest Relations Team on 2024/3/16
Dear Celeste,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that our hotel's close proximity to the airport and convenient amenities met your needs for your early flight the following morning.We are pleased to know that you found our bed large and comfortable, providing a restful night's sleep before your travels. We understand that space can be limited in a room, especially with luggage, but we are glad that it suited your needs for a short stay.We appreciate your mention of the luggage scales in our front foyer, as well as the nearby café, Calypso Café & Juice Bar. It's wonderful to hear that these amenities added to the convenience of your stay.Thank you for choosing Novotel Sydney International Airport, and we hope to have the opportunity to welcome you back in the future.Warm regards,Novotel Sydney International Airport.
We booked because we had a morning flight and wanted to be near the airport. Nice enough hotel and the food was good at the restaurant. Couple of negatives: 1) found it odd that there was a charge of $10pp for the courtesy shuttle when we were right across from the airport; 2) water pressure in the shower was not good; 3) could not get ‘hot’ water from the shower or tap. We like hot showers and the water was only warm enough.