Dear Sandeep,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Auriel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Trudi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Richard,We very much appreciate your comments regarding your stay at the Mercure Sydney Rouse Hill,We are sorry that your stay wasn’t to your expectations,We are a small hotel and only have the standard assortment of pillows,We have passed your review on to management as we take all reviews seriously and endeavor to improve our hotel our guests experience.Thank you again for sharing your experience, and we hope that your next visit will be more pleasant than the previous one. Sincerely, Ejay Front Office Manager

Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Fadol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.We will pass on your suggestion of different bedside tables.Sincerely, Ejay Front Office Manager

Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Judy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Claire,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Joanne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Sincerely, Ejay Front Office Manager

Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again soon.Sincerely, Ejay Front Office Manager

Dear Justin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Ron,Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear Daniel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear KurtWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

Dear Morgan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Ejay Front Office Manager

Dear JasonWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

Dear PennyWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.The Fiddler is only open later on Fridays and Saturdays. We are very sorry your were unable to order food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

Dear MaryWe very much appreciate your comments regarding your stay at the Mercure Sydney Rouse HillIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Ejay Front Office Manager

Hello Wendy, Thank you for choosing to stay us. we are glad to see that you had a enjoyable stay with us. We look forward to seeing you stay with us again soon. Warm Regards, E-Jay HMercure Sydney Rouse Hill

Hello Duncan,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

Dear Taylor,Thank you so much for taking the time to leave a review. I am pleased to hear you had a great time during your business trip here at Mercure Sydney Rouse Hill. We do hope to welcome you back to the hotel in the future.

Hello Socorro Mae,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

Hello Jessica,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

Hello Lisa,Thank you for your rating!! We do hope to welcome you back to the hotel in the near future.

Dear Rebecca,Thank you for taking the time to leave a review. I am pleased to hear you enjoyed your accommodation at the Mercure Sydney Rouse Hill and found our staff to be hospitable and friendly. I do hope we can welcome you back to the hotel in the future.

Dear Paul,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

Dear Richard,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

Dear Rami,Wow a 5/5! Thank you so much for taking the time to leave a rating. I am pleased to see you enjoyed your stay at the Mercure Sydney Rouse Hill. We do hope to welcome you back to the hotel in the future!

Hello Ben, Thank you for choosing to stay with us. I am disappointed to see that you did not have a enjoyable stay with us. The Breakfast is only included for adults as its 29 per adult/per night. The terms are outlined at the time of booking and also in the confirmation when you make the reservation. We hope you understand. We do look forward to your next stay with us with this understanding. Kind Regards,E-Jay HarrisFront Office Manager. Mercure Sydney Rouse Hill

Dear Rithmika,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

Dear Ali,Thank you for the 5/5 rating! We appreciate you taking the time to leave a rating as this serves as great encouragement for the team to continue to strive towards excellence. We do hope to welcome you back to the hotel in the future.

Dear Yvette,Thank you for your review! I am pleased to hear you enjoyed your stay at the Mercure Sydney Rouse Hill. I will share your comments regarding the staff as I am sure it will serve as great motivation!

Dear John,Thank you for taking the time to leave a review. Thank you for the 5/5 rating! I am pleased you enjoyed your stay with us and we thank you for recommending us! We do hope to welcome you back to the hotel in the near future.

Dear Danielle,Thank you for taking the time to leave a review and for giving us a 8/10 rating! Please do let us know how else we may improve our services to increase guest satisfaction and experience. We do hope to welcome you back to the hotel in the future.

Dear Michele,Thank you for taking the time to leave a review. We are glad you enjoyed your stay here at Mercure Sydney Rouse Hill. We do hope we will welcome you back to the hotel in the future.

Dear Daniel,Thank you for your 5/5 star review! We are glad you enjoyed your stay at Mercure Sydney Rouse Hill. We do hope to see you back here again soon.

Dear Sharon,Thank you for taking the time to leave a review. I am glad to see you found the hotel to be clean, modern and most importantly comfortable. I do hope we will welcome you back to the hotel in the future.

Dear Tony,Thank you for the 5/5 star review! We do hope to welcome you back to the Mercure Sydney Rouse Hill in the future.

Dear Angeline,Thank you for taking the time to leave a review especially a 5/5 stars review!! I am pleased to let you know Sam was the receptionist which you encountered upon arrival. I will pass down the compliment to her! I thank you again for the review and do hope to welcome you back in the future.

Dear Jarred,Thank you for taking the time to leave a review. As I am pleased to hear you found the hotel to your liking, I do however sincerely apologise for the experience you had with your car. We are able to bring this matter forward with our security team if you require any footage. As for the breakfast I do apologise for any miscommunication and do hope this will not deter you from returning to the hotel in the future.

Dear Todd,We appreciate your time for leaving a review regarding your recent stay. I do understand your frustration however we have this policy for fraud prevention. Without sighting the physical card we can not determine that this card belongs to the same person that is standing in front of us. Furthermore, we can not verify that card that was used to pay is the same card that is in our system as we do not have the full card details. Reiterating with the point above, as we can not verify if the card belongs to yourself or someone else, later they can dispute the charge with the bank. We have incorporated this policy within our terms and conditions on all our booking sites for all guests to be aware prior to arrival. Alternatively, we do accept cash for payments and bonds if you do not have physical cards with you.

Dear Shakira, Thank you for the 5 out of 5 rating, I am glad your stay met your expectations well. We do hope to see you back here again soon. With Best Regards, Rezz A - Guest Experience Manager

Hello Antun, Thank you for your review. I am happy to read you found the rooms clean and the staff friendly throughout. We hope to see you soon, safe travels ahead. With Best Regards, Rezz AGuest Experience Manager

Hello Michele, Thank you for your fantastic review. I am glad you found our hotel competitively priced compared to other hotels in the surrounds. We do love our return guests, and hope to welcome you many more times in the future. Safe journeys till we meet again!With Kind Regards, Rezz A