I recently stayed at this hotel with my family, and unfortunately, our experience was far from what we had hoped for. We checked in at 3:30 AM, excited to spend some quality time together, but things took a turn when we discovered some serious issues in one of the rooms.
Upon waking up, I received a call from my son’s family in the other room, informing me that they had found mold in their bathroom, complete with a mushroom growing out of it. I rushed over to take a photo to address the situation with the front desk. However, I was disappointed to learn that they couldn’t assist us directly and that I would need to contact the General Manager myself. This was frustrating, especially considering the health concerns involved.
To make matters worse, while my family was gathering their things to move to my room, my 15-month-old grandchild found a tobacco spit bottle under the chair. As a grandparent, it was alarming to see such a hazardous item in a space meant for families.
While I only had a minor issue with a dripping tub spout in my room, the overall experience left a lot to be desired. Cleanliness and safety should be top priorities in any hotel, especially when accommodating families. I hope the management takes these concerns seriously and addresses them promptly for future guests.
I believe in giving feedback to help improve services, and I truly hope that this hotel can enhance their standards for cleanliness and guest safety.
