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We have traveled extensively; this place was one of the most incredible in all our travels. The attention to detail was impeccable, and the staff was kind, helpful, and friendly. We will be back and have recommended this place to many others.

There was nothing to complain about this hotel. The rooms are really big, spacious and comfortable, well lit and clean. And despite the heat of Merida we never suffered. I think it is one of the best hotels I have stayed in. A lot better than bigger name hotels in the city. And the staff was really helpful and attentive. All in all the best stay I’ve had

Friendly environment

We had to leave our Airbnb early due to excessive noise and ended up here. This place is sooo quiet. The room: layout was spacious and well thought out with a comfy bed. There were some complaints in the reviews of the shower not getting hot. We initially thought we had that problem too but after at least 2 minutes of letting the water run it turned hot. My suggestion, leave the handle right in the middle of hot and cold and let it run. That may help. The rooftop swimming pool/Fitness...

Great location, everyone very friendly and helpful A great resort like this should not be charging for coffee cartridges in our room- rather tacky!

This hotel is amazong and freindly

Big and affordable apartment, excellent and friendly staff who are eager to serve you. Very convenient location with plenty of parking space.

It was about a 20 minute walk to the Cathedral, and many shops and restaurants. Shopping centers in front and back of hotel. I drove from Cancun and getting to the hotel was a little tricky. The colonial buildings and houses were amazing in downtown centro Merida overall it was wonderful, also drove to Progresso which was only about 45 minutes away, wonderful beach and food.

I picked this hotel since it was located close to my family's house. I am so glad I did because this hotel put a ton of American hotels to shame with how clean, quiet, easily located from the street and nice it was. The price was also very reasonable for how large the room was. The security was also very good at this hotel when my dad was trying to come up to our room to pick us up they made him wait until they called my room to verify who he was. Free breakfast was available but I did not eat....

Great stay

Our suite was spotless, beautifully designed and decorated. The bed was very comfortable as well as the sofa. The flowers and tropical trees were so pretty, and the restaurant attached, Teya, had delicious food and friendly staff. I cannot recommend this hotel more. Lots of food and shopping in walking distance. This hotel is beautiful inside and out!

The staff were incredibly friendly and helpful. The rooms are rustic but very comfortably appointed, firm beds and first class linens. The food is great and micheladas are the best. Nice and clean facility overall. A feeling of airiness in the middle of Merida. And absolutely safe.

This place is like stepping back in time, but with all the updated facilities and services. It truly is beautiful. We will definity go back.

The room was pristine, comfortable bed, fresh sheets & towels. Seems like the walls are sound attenuated. Had coffee and toast, left early. Gym is rather small. A very pleasant, restful stay.

We lost hot water for one night, but they fixed right away! Very friendly and helpful staff.

The Rooms need a little touch up. Staff is amazing, very nice