Mercure Surabaya Grand Miram

Property class: 4

Choose dates to view prices

Take advantage of a grocery/convenience store, a free daily manager's reception, and a terrace at Mercure Surabaya Grand Miram. Treat yourself to a hot stone massage, reflexology, or a body treatment at Vouse, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is NT$917
NT$1,109 total
includes taxes & fees
Oct 26 - Oct 27

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Classic Room, 1 King Bed

A modern hotel room with a large bed, a desk with a laptop, a chair, and a hanging chair.

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds, City View (Classic)

A hotel room with a bed, bedside table, lamp, and a TV.

Superior Room, 2 Twin Beds, City View (Classic)

  • 257 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

Room

Deluxe Suite, 1 King Bed

  • 516 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege King Room, City View - 1 king size bed

A hotel room with a large bed, a desk, a chair, a small table, and a large window with a city view.

Privilege King Room, City View - 1 king size bed

  • 322 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Room

Privilege Luxe King, Ideal for Family - 1 king size bed

  • 342 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

A hotel room with a bed, bedside table, lamp, and a TV.

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Classic Room, 2 Twin Beds

A hotel room with a bed, bedside table, lamp, and a TV.

Classic Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, City View (Classic)

A modern hotel room with a large bed, a desk with a laptop, a chair, and a hanging chair.

Superior Room, 1 King Bed, City View (Classic)

  • 257 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Privilege, Suite, 1 King Bed with Sofa bed

A modern hotel room with a large bed, a view of the city, and a decorative wall piece.

Privilege, Suite, 1 King Bed with Sofa bed

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Privilege, Twin Room, 2 Twin Beds, City View

Room

Privilege, Twin Room, 2 Twin Beds, City View

  • 322 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Room

Studio Suite Room, Ideal for Family - 1 king size bed

  • 514 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free wired internet

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About the neighborhood

Located in Surabaya, Mercure Surabaya Grand Miram is in the city center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Traveling with kids? Consider Atlantis Land Surabaya, or check out an event or a game at Lapangan Thor Stadium. Spend some time exploring the area's activities, including golfing. Visit our Surabaya travel guide
Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

What's nearby

  • Taman Bungkul
    7 min walk - 0.7 km
  • House of Sampoerna
    11 min walk - 1.0 km
  • Lapangan Thor Stadium
    14 min walk - 1.2 km
  • Surabaya Zoo
    15 min walk - 1.3 km
  • Surabaya Town Square
    2 min drive - 1.7 km

Getting around

  • Wonokromo Station
    9 min drive
  • Surabaya Gubeng Station
    13 min drive
  • Surabaya (SUB-Juanda)
    36 min drive

Restaurants

  • Hurricane Grill
    4 min walk
  • Sinar Bintoro / Citi Shop
    2 min walk
  • Pulau Sentosa, Seafood Market
    1 min walk
  • Ka Soh Restaurant
    4 min walk
  • Coffee Cafe
    2 min walk

About this property

Mercure Surabaya Grand Miram

  • Upscale family-friendly hotel in the business district
  • You can look forward to a grocery/convenience store, a free daily manager's reception, and a terrace at Mercure Surabaya Grand Miram. Treat yourself to a hot stone massage, reflexology, or a body treatment at Vouse, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to shopping on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An outdoor pool and a children's pool, along with free cabanas and sun loungers
    • Free self parking, plus valet parking (surcharge)
    • Buffet breakfast (surcharge), RV/bus/truck parking, and a roundtrip airport shuttle (surcharge)
    • Express check-out, a 24-hour front desk, and a vending machine
  • Room features
  • All 257 rooms include comforts such as 24-hour room service and fireplaces, in addition to thoughtful touches like premium bedding and air conditioning.
  • Extra conveniences in all rooms include:
    • Rollaway/extra beds (surcharge) and free cribs/infant beds
    • Bathrooms with showers and bidets
    • LED TVs with cable channels
    • Wardrobes/closets, recycling, and a personal chef

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Frequently asked questions

Does Mercure Surabaya Grand Miram have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Surabaya Grand Miram?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Mercure Surabaya Grand Miram on 2026/10/26 start from NT$917, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Surabaya Grand Miram pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Mercure Surabaya Grand Miram?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Mercure Surabaya Grand Miram?

Check-out is at noon.

Does Mercure Surabaya Grand Miram provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 220000 per vehicle applies.

Where is Mercure Surabaya Grand Miram located?

This family-friendly Surabaya hotel is located in the business district, within a 10-minute walk of Korea Park and Taman Bungkul. Surabaya Town Square and House of Sampoerna are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Surabaya Grand Miram Reviews

8.0

Very Good

7.8

Cleanliness

7.8

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 22 out of 93 reviews
Rating 8 - Good. 49 out of 93 reviews
Rating 6 - Okay. 14 out of 93 reviews
Rating 4 - Poor. 7 out of 93 reviews
Rating 2 - Terrible. 1 out of 93 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA OCTOBER 2024

Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Okay for what you pay for
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA JULY 2023

Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Was oké
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024
Verified review

8/10 Good

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surely i will come back to stay
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
名称はミラムではなくみラマｄす 設備が古くなってきており清掃が追いついていない
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Gut
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tidak disediakan sikat gigi spt hotel lain
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

平價優質的飯店

地點：可。 交通：普通，位於Jl. Raya Darmo 大路上是少數有完整人行道的路，有公車，交通繁忙。 硬體設備：佳，有電視，空間可，不提供一次性牙刷牙膏。浴廁大，熱水器溫控不大好，水量足，有乾式分離。床、被、枕舒適性佳。有游泳池、健身房等設施。 清潔：乾淨，臥房地板是貼皮木紋地板，床單被套均乾淨。 服務：優，員工訓練有素也積極處理問題。 周遭環境：安靜，雖然在車水馬龍的大路上，但飯店內並不會聽到聲音。 網路：可，有提供免費wifi ，速度不錯。 停車場：有。 早餐：豐盛，可選擇是否加早餐。 價格：便宜，CP值高。
Stayed 3 nights in Jul 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Dusty Room lacking maintenance

We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
あまり対応よくない
Stayed 2 nights in Feb 2021
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
Stayed 5 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

After all just 👌

It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Mercure Surabaya review

Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
スタッフが愛想良くて親切だった。部屋はトイレの便座が上げたままにできず座らないと用を足せないなど若干のメンテが必要。
Stayed 2 nights in Sep 2018
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

泗水美居

床單沒換有很大髒汙，早上8點服務生無故敲門，說要檢查廁所，我並沒有要求或通知要檢查廁所。昨天才搭飛機到泗水，一大早就被吵起來。
Stayed 1 night in Mar 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel is value for money

Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goed hotel

Ligt vlak bij de luchthaven. Goed hotel met mooie uitstraling
Stayed 1 night in Nov 2017