Shangri-La Surabaya

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Luxury
VIP Access
5.0 star property
8.8

Excellent

Urban sanctuary with tennis courts

A full-service spa creates a serene retreat beside the outdoor pool with waterslide. Staff welcome guests across five restaurants offering Italian cuisine and breakfast buffets. Tennis enthusiasts can enjoy outdoor courts before unwinding at the poolside bar with a refreshing cocktail.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
The current price is NT$2,051
NT$2,482 total
includes taxes & fees
Oct 30 - Oct 31

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Horizon Club Deluxe 1 King

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a small table, and a view of the city.

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Horizon Club Executive 1 King

A hotel room with a bed, a sofa, a desk, and a chair.

Horizon Club Executive 1 King

  • City view
  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a bed, a sofa, a desk, and a chair.

Executive Suite

  • City view
  • 904 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

Horizon Club, Deluxe Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

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Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 320 reviews
The price is NT$2,141
NT$2,590 total
includes taxes & fees
Nov 1 - Nov 2
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About the neighborhood

Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Traveling with kids? Consider Ciputra Waterpark and Atlantis Land Surabaya. Spend some time exploring the area's activities, including golfing. Visit our Surabaya travel guide
Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

  • Ciputra World Mall
    8 min walk - 0.7 km
  • Al-Akbar Mosque
    2 min drive - 1.7 km
  • Surabaya Town Square
    2 min drive - 2.0 km
  • Lapangan Thor Stadium
    5 min drive - 2.8 km
  • Tunjungan Plaza
    7 min drive - 7.4 km

Getting around

  • Wonokromo Station
    13 min drive
  • Surabaya Pasar Turi Station
    19 min drive
  • Surabaya (SUB-Juanda)
    35 min drive

Restaurants

  • Jamoo Restaurant
    1 min walk
  • IKI/SUI
    8 min walk
  • Citilites Sky Club & Bistro
    9 min walk
  • Brown Bear Bakery Cafe
    8 min walk
  • Saga Japanese Restaurant
    9 min walk

About this property

Shangri-La Surabaya

  • Luxury family-friendly hotel in the business district
  • Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar, and a terrace. Treat yourself to a manicure/pedicure, a hot stone massage, or a facial at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with a waterslide, free cabanas, and sun loungers
    • Free self parking, plus valet parking (surcharge)
    • Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts
    • Express check-out, express check-in, and a front-desk safe
  • Room features
  • All 365 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
  • Other amenities include:
    • Free tea bags/instant coffee and electric kettles
    • Bathrooms with bidets and free toiletries
    • 49-inch Smart TVs with premium channels
    • Recycling, refrigerators, and daily housekeeping

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  • Pool
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  • Parking included
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The price is NT$2,249
NT$2,721 total
includes taxes & fees
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Frequently asked questions

Does Shangri-La Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

How much does it cost to stay at Shangri-La Surabaya?

As of 2026/10/23, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on 2026/10/30 start from NT$2,051, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Surabaya?

Check-out is at noon.

Where is Shangri-La Surabaya located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Al-Akbar Mosque. Surabaya Town Square and Korea Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Surabaya Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 148 out of 269 reviews
Rating 8 - Good. 86 out of 269 reviews
Rating 6 - Okay. 24 out of 269 reviews
Rating 4 - Poor. 6 out of 269 reviews
Rating 2 - Terrible. 5 out of 269 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Lintang Luku. The resort has such a peaceful and relaxing atmosphere, which made the whole experience feel very special. The food was delicious, and the staff were incredibly attentive, kind, and welcoming throughout our stay. Everything was perfect, from the beautiful surroundings to the warm hospitality. We absolutely loved our time here and would highly recommend Lintang Luku to anyone looking for a peaceful escape in nature after the Ijen hike :)
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Renovated room, comfe & clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Quite comfortable and nice. staff also very helpful.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my first stay in Surabaya, choosing Shangri-La Surabaya was absolutely the right decision. The room was spacious, clean, and extremely comfortable. The lounge had a wonderful atmosphere, and the warm hospitality from the friendly staff made the experience even more enjoyable. I would also like to especially mention the lovely female staff member who assisted me during both check-in and check-out — her service was truly outstanding. I would definitely love to stay here again on my next visit to Surabaya. Thank you very much for the wonderful hospitality.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

Liked: Room comfort
Swimming pool is great
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and smiling
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel in Surabaya the pool is excellent. The room was spacious and spotless. The staff we incredibly helpful. When checking in I mentioned we were gp9ng to Mt Bromo and the amazing staff member gave us hand warmers to keep warm. Small touches like this Mae a huge difference. Wpuld stay here again in a heartbeat beat. Have bot stayed at Shangra La before but because of this hotel wpukd do so in the future.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Awesome
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service
Stayed 7 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast too busy not well service
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Breakfast management to be improved when a lot people wait long time, customer order not well manage,
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really recommendable

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness
One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors.
Stayed 3 nights in Aug 2025