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Rating 10 - Excellent. 250 out of 383 reviews" "
10 - Excellent
250
Rating 8 - Good. 92 out of 383 reviews" "
8 - Good
92
Rating 6 - Okay. 20 out of 383 reviews" "
6 - Okay
20
Rating 4 - Poor. 6 out of 383 reviews" "
4 - Poor
6
Rating 2 - Terrible. 15 out of 383 reviews" "
2 - Terrible
15
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Excellent
Saray
2024/5/2
Friendly staff.
Saray
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/5/2
Saray, thank you for your splendid review of Sonesta ES Suites Sunnyvale. It's wonderful to hear you found our team members amicable. We're eagerly awaiting your next visit to extend the same warm hospitality.
6/10 Okay
HASAN
Traveled with family and small children, Traveled with family
2024/4/29
Liked: Amenities
Overall, the hotel is average to me. It does the job fine for the cost. However, The breakfast quality varies significantly day to day and they dont provide room cleaning service unless you stay more than 7 days.
HASAN
Stayed 4 nights in Apr 2024
Response from Customer Service on 2024/4/30
Hasan, we appreciate you taking the time to share your thoughts. It seems our breakfast offerings and housekeeping schedule may not have met your expectations. Our goal is to consistently provide quality experiences, including a well-rounded breakfast and clear communication on our cleaning services. Thank you for your feedback and we do hope we will have the opportunity to deliver a more satisfying stay.
Very nice place to stay, clean and comfortable.
Thanks
Santiago
Stayed 1 night in Apr 2024
Response from Customer Service on 2024/4/20
Santiago, it's fantastic to read your positive sentiments regarding your stay at Sonesta ES Suites Sunnyvale. We're thrilled you appreciated our clean and comfy accommodations. Thank you for choosing us, we can't wait to host you again!
Mongkonchai, it's wonderful to hear you appreciated your stay at the Sonesta ES Suites Sunnyvale. Your mention of feeling safe and enjoying the tranquility truly brings joy to our team. Do consider visiting us again in the future.
Our favorite place to stay. Safe and quiet outside the the city. But easy to hop on the freeway and get anywhere you need to go. The staff is always excellent and the free breakfast is perfect with something for everyone.
Stevie
Stayed 2 nights in Apr 2024
Response from Customer Service on 2024/4/13
Stevie, it's wonderful to hear that Sonesta ES Suites Sunnyvale serves as your favorite accommodation. We are glad you find our location convenient, safe, and peaceful, with hassle-free highway access for your travels. Our team always strives to provide exemplary service and we're delighted that you enjoy our complimentary breakfast variety. Your repeat visits are the highest compliment—we look forward to welcoming you back.
Henry, thank you for sharing your positive breakfast experience at Sonesta ES Suites Sunnyvale. We're thrilled to hear you loved the delectable omelettes. We look forward to serving you another great breakfast during your next stay!
The spacious and separate rooms each room with own bathroom, iron & ironing board, and all the amenities it provides, oh the breakfast was amazing. I loved the coffee, and my granddaughters loved the apple juice.
Maria
Stayed 5 nights in Mar 2024
Response from Customer Service on 2024/3/13
Maria, your positive comments about Sonesta ES Suites Sunnyvale bring cheer to us! We are glad to know you appreciated the roomy accommodations with convenient amenities. It's wonderful to hear that our delicious breakfast, particularly the coffee and apple juice, left a memorable impact on your granddaughters. We embrace the opportunity to make every family member's stay enjoyable and are thrilled to have exceeded your expectations. Come back soon for another delightful experience!
Nice hotel, only bad thing is if ypur room is on top floor tou have to climb the stairs. But overall worth the climb for the room
nicole
Stayed 2 nights in Feb 2024
Response from Customer Service on 2024/2/20
Nicole, it's fantastic to hear that you enjoyed your stay at the Sonesta ES Suites Sunnyvale, despite the challenge of reaching the top floor. We appreciate your understanding and are delighted you found the room worth the climb. Your feedback is of great value. Looking forward to your next visit!
Michele, thank you for sharing your favorable impressions of breakfast at Sonesta ES Suites Sunnyvale. It's truly pleasing to discover that our morning offerings left a lasting positive impression. We look forward to delighting you with another unbeatable breakfast during your next visit.
It's an older hotel but they had clean rooms and good staff. There's not much around walking distance - like nothing. But it was convenient and fine for 2 nights.
Adam
Stayed 2 nights in Jan 2024
Response from Customer Service on 2024/2/1
Adam, thank you for choosing Sonesta ES Suites Sunnyvale and sharing your detailed feedback. We're pleased to hear you appreciated the cleanliness of our rooms and the service provided by our team members. While our location may not have everything within walking distance, our aim is to offer overall convenience through many other amenities. We're glad your stay for two nights met your needs. We look forward to serving you again in the future.
8/10 Good
T.H.
2024/1/22
T.H.
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/23
T.H., thank you for choosing Sonesta ES Suites Sunnyvale for your stay and for sharing a positive rating. It's fantastic to know you enjoyed our services. If there were any areas where you felt there was room for improvement, feel free to share those specifics with us. We hope to host you again soon.
Cesar, your high rating for Sonesta ES Suites Sunnyvale is greatly appreciated. We are most delighted that you enjoyed your stay with us and hope to welcome you back again soon!
Room was spacious and clean. Enjoyed having a full kitchen, sink and counter top. Fitness room was adequate. Decent breakfast everyone morning. Staff were friendly and helpful. I am taking away a couple of stars because I'm not sure why we have to pay for self-parking. Also, there were some sketchy characters hanging out on the parking lot in the evenings, as well as homeless right across the street from the hotel.
Tina
Stayed 6 nights in Jan 2024
Response from Customer Service on 2024/1/20
Tina, we're glad to hear you found the spacious suite with full kitchen to your liking at Sonesta ES Suites Sunnyvale, and appreciated our fitness amenities and morning breakfast offerings. It's also great to know our team members made a positive impression. As for the parking fee and safety concerns you mentioned, we deeply regret any discomfort experienced and will certainly relay these points to the appropriate department for evaluation. Thank you for your feedback. We hope for the chance to welcome you back to offer an improved experience.
6/10 Okay
Sang Uk
Traveled with partner
2024/1/16
Liked: Staff & service
Sang Uk
Stayed 3 nights in Jan 2024
Response from Customer Service on 2024/1/17
Thank you for the feedback, SangUk.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.
Very nice. Excellent staff. A bit awkward to get around and find the room. Perfect for extended stay.
Jake
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/13
Jake, thank you for your kind words about Sonesta ES Suites Sunnyvale. We're elated that our excellent team members made your stay enjoyable. We acknowledge your comment regarding the layout of our hotel and appreciate your patience in finding your room. Your commendation on our suitability for extended stays is greatly appreciated. We eagerly await your next visit.
10/10 Excellent
Farina
2024/1/4
Farina
Stayed 1 night in Jan 2024
Response from Customer Service on 2024/1/8
Farina, it's wonderful to know you had a fantastic experience at Sonesta ES Suites Sunnyvale. Your stellar rating is highly appreciated. We aim to continue offering top-notch service to valuable guests like you. Please consider us for your future visits.
Very friendly staff, room was clean and up-to-date, and the area was convenient for our purposes. Will definitely stay at a Sonesta again!
Kia
Stayed 3 nights in Dec 2023
Response from Customer Service on 2023/12/26
Kia, thanks for sharing your positive experience at Sonesta ES Suites Sunnyvale. It's great to know our team members provided friendly service and you appreciated the cleanliness and modern features of your room. Furthermore, we're thrilled the location suited your needs. We eagerly look forward to your return visit.
2/10 Terrible
Kathy
2023/12/25
Kathy
Stayed 4 nights in Dec 2023
Response from Customer Service on 2024/1/15
We appreciate your feedback, Kathy.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
Franklin, thank you for taking the time to leave us a perfect score. At Sonesta ES Suites Sunnyvale, your rating was like music to our ears. We hope that your experience will send you back our way, as we look forward to welcoming you back next time.
Kirk, your feedback is appreciated. It's unfortunate to hear you were not fully satisfied with the parking arrangements. Your experience matters, and we plan to use feedback such as yours in our ongoing efforts to improve guest satisfaction. We hope to have the chance to provide a more seamless stay in the future.
It is always a great stay. I've come back multiple times.
Verified traveler
Stayed 2 nights in Dec 2023
Response from Customer Service on 2023/12/19
Thank you for your continued loyalty to Sonesta ES Suites Sunnyvale. We are thrilled to hear that your stay with us has always met your expectations and you've enjoyed returning. Looking forward in anticipating your next visit.
10/10 Excellent
Gina
2023/12/16
Gina
Stayed 5 nights in Dec 2023
Response from Customer Service on 2023/12/17
Thanks for the perfect rating, Gina! We can't wait to see you again soon for another amazing experience at Sonesta ES Suites Sunnyvale. Have a great day!
Was a great day. I loved that the spacious for the prices.
A 2 bedroom, 2 Bath.
Living room
3TVs.
And a good price
Zev
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/12/1
Zev, it's delightful to know you had a terrific day at Sonesta ES Suites Sunnyvale. We're glad the roomy two-bedroom suite with three TVs provided great value for you. Your positive comments truly make our day. We look forward to hosting your next stay in Sunnyvale!
Michael, it's fantastic to know you had a stellar experience at Sonesta ES Suites Sunnyvale! The team appreciates your generous rating and we're thrilled to have met your expectations. We can't wait to welcome you back for another memorable experience!
I just wanted to thank Britney for welcoming us in and being so helpful. We stayed in room 1613. Room was spacious and clean. I can say that we will definitely be booking here again. Breakfast was definitely on point.
Steven
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/20
Steven, we're thrilled to hear about your exceptional experience at Sonesta ES Suites Sunnyvale. It's wonderful that you found your room to be roomy and well-maintained. Britney, along with the rest of our team members, truly enjoyed helping make your stay special. We're also glad you enjoyed our breakfast offerings. We eagerly await your return for another fantastic stay.
10/10 Excellent
Anita
2023/11/12
Felt like home. Very comfortable. Outdoor BBQ and fire pit was a bonus. Breakfast, coffee every morning. Would highly recommend.
Anita
Stayed 9 nights in Nov 2023
Response from Customer Service on 2023/11/13
Anita, it's wonderful to hear that your stay at Sonesta ES Suites Sunnyvale evoked feelings of comfort and a homely atmosphere. Our outdoor amenities and daily breakfast offerings are indeed designed to enrich your stay. We greatly appreciate your high recommendation and we would be delighted to welcome you back in the near future.
The rooms in the hotel were clean, but the rooms are a bit small
TONY
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/8
Thank you for the excellent review, Tony!It's lovely you had such a pleasant experience at Sonesta ES Suites Sunnyvale! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!
Overall I like the room that I stayed at except it is a bit smaller room
TONY
Stayed 1 night in Nov 2023
Response from Customer Service on 2023/11/3
Tony, thank you for choosing Sonesta ES Suites Sunnyvale. We're pleased you enjoyed the room, despite it being a bit cozy for your taste. We hope to see you back soon, maybe you'd like to explore one of our larger rooms next time.
Staff were all really friendly, great breakfast options!
Nicole
Stayed 2 nights in Oct 2023
Response from Customer Service on 2023/11/3
Nicole, thank you for sharing such positive feedback about your visit to Sonesta ES Suites Sunnyvale. We're encouraged by your appreciation of our cordial team members and diverse breakfast spread. Looking forward to making your next stay even more enjoyable.
Manish, thanks for this glowing review. We're thrilled to know that you had a five-star experience at Sonesta ES Suites Sunnyvale. Your satisfaction means the world to us, and we hope to welcome you back for another great stay in the future.
We appreciate the perfect rating you have given Sonesta ES Suites Sunnyvale! Thank you for choosing us. We hope to welcome you back in the near future.
Great 2 bedroom free upgraded was well appreciated. Nice new clean towels and comfy pillows. Appreciate having both soft and form pillows. Good breakfast to start the day was also very much appreciated
Tricia
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/29
Tricia, it's a delight to know that your visit to Sonesta ES Suites Sunnyvale exceeded your expectations. We're thrilled that you found the complimentary upgrade to a two-bedroom suite enjoyable and appreciated the cleanliness and comfort of our amenities.Providing both soft and firm pillows is just one of the small ways we work to ensure the utmost comfort for our guests, so it's fantastic to hear this detail did not go unnoticed. Similarly, we understand the importance of starting the day off right with a good breakfast, and we're so pleased to note you also appreciated this aspect.It's always our aim to create a welcoming environment for our guests at Sonesta ES Suites Sunnyvale, and your review certainly tells us we're on the right track. Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the future.
6/10 Okay
Verified traveler
Traveled with family
2023/9/24
Liked: Cleanliness, staff & service
Disliked: Room comfort
The AC was not cool enough
Verified traveler
Stayed 1 night in Sep 2023
Response from Customer Service on 2023/9/25
Greetings. We sincerely regret to hear that the air conditioning system did not meet expectations during your stay. Our priority is to maintain a comfortable and pleasant atmosphere for our guests, so we are disheartened to learn about your less than ideal experience. Please rest assured that maintaining our facilities at the highest standard is of utmost importance to us and we promise to put your feedback into action right away. With that, we hope that we may have another opportunity to better serve you in the future.
Thank you for the 4-star rating, Tamara!We are delighted to see that you had a wonderful time at Sonesta ES Suites Sunnyvale. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
2/10 Terrible
Alisi
2023/9/12
Disliked: Staff & service
Alisi
Stayed 3 nights in Sep 2023
Response from Customer Service on 2023/9/13
Alisi, we regret to hear that your recent stay did not meet your expectations. We scrutinize every aspect of our services to ensure future experiences exceed your expectations. We truly hope we'll have an opportunity to serve you again.
Thanks for the outstanding rating!We're delighted your time at Sonesta ES Suites Sunnyvale was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
This hotel is a great representation of the quality of service to be expected to receive from a Sonesta ES property! From the room, to the amenities including the great breakfast, we have never had a complaint one!
WILLIAM
Stayed 1 night in Aug 2023
Response from Customer Service on 2023/8/15
William, it's truly heartening to hear such positivity in your review. We strive to uphold the high standards of hospitality that Sonesta ES Suites Sunnyvale represents and it's heartwarming to know we've met these expectations.The high quality you've mentioned, be it the comfort of the room or the range of amenities, is what we take pride in at our property. We're delighted to learn that these aspects engrossed your stay.Moreover, the mention of our breakfast offerings reassures us that we're providing a gastronomic start to your day, which is an integral part of our effort to create a memorable experience.It is our utmost satisfaction that your experiences have been void of complaints. We are eager to have the opportunity to welcome you back for another stay filled with exceptional moments. We'll continue to strive and enhance the quality of our services to ensure your future visits are as perfect as the last one.
Very good experienced & Knowledgeable Staff & Very helpfull at all times Day or Night.
Verified traveler
Stayed 1 night in Aug 2023
Response from Customer Service on 2023/8/14
It's heartening to know that you found our team members at Sonesta ES Suites Sunnyvale to be knowledgeable and always ready to assist you, irrespective of the time of day. Your kind compliments highlight their dedication to providing excellent service that enhances our guests' experiences. Here at Sonesta ES Suites Sunnyvale, we cherish these positive interactions and continually strive to offer top-tier service and assistance to our guests. It's always our goal to make your stay comfortable and convenient. We hope to welcome you back soon for another exceptional and supportive encounter.
8/10 Good
Peter
Traveled with family
2023/8/8
Liked: Cleanliness, staff & service, room comfort
Peter
Stayed 2 nights in Aug 2023
Response from Customer Service on 2023/8/9
Thank you for the positive rating, Peter!It's great your time at Sonesta ES Suites Sunnyvale was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
Thank you for the wonderful review, Esther!It's excellent your time at Sonesta ES Suites Sunnyvale was so lovely. Breakfast is the most important meal of the day and we're thrilled that you enjoyed our mouthwatering breakfast selection. We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait to host you again soon so we can share another great experience with you soon!Have a beautiful day!
Great value with a two room suite that gave us plenty of room for 3 people to get ready for a concert. Kitchenette was also nice and great pool and bbq area outside. Breakfast was an added bonus.
Kurt
Stayed 1 night in Jul 2023
Response from Customer Service on 2023/7/31
Thanks for the great review, Kurt!It's wonderful you enjoyed your stay at Sonesta ES Suites Sunnyvale so much! We strive for excellence so we're thrilled you appreciated not only our kitchenette and great outside areas, but also our breakfast offerings! Your praise lets us know we're doing our job!We can't wait to host you again soon for another amazing experience! Have a fantastic day!
We love the two bedroom suite. Each one has its own bathroom. The only thing I didn’t like is the toilet. It’s too low. The breakfast buffet is excellent! Will definite call back!
Lee
Stayed 2 nights in Jul 2023
Response from Sonesta ES Sunnyvale on 2023/7/22
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale. Your comments are important to us, as they provide us an opportunity to better serve you. I have shared them with the team to see how we can improve the overall experience moving forward. We look forward to seeing you again!
the environment and staff were nice and comfortable felt like at home when traveling ! wish we could get new towels everyday !
Joanne
Stayed 4 nights in Jul 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your wonderful comments regarding your experience with Sonesta ES Suites Sunnyvale. I have shared it with the team to see how we can improve the overall experience moving forward.
10/10 Excellent
Benjamin
Traveled with family and small children, Traveled with family
2023/7/11
Liked: Cleanliness
Great location. Great price. Super friendly staff. Clean rooms. Heated pool and hot tub. We stayed here with our two kids (2yo and 6yo) and thoroughly enjoyed our stay. Highly recommend to traveling families. Complementary breakfast is a huge plus also.
Benjamin
Stayed 4 nights in Jul 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale and your wonderful comments. I have shared them with the team to see how we can improve the overall experience moving forward.
2/10 Terrible
Roger
2023/6/20
Roger
Stayed 1 night in Jun 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale. I am sorry we were not able to exceed your expectations. Your feedback is important to us, as they provide us an opportunity to better serve you. I have shared them with the team to see how we can improve the overall experience moving forward.
8/10 Good
Trista
2023/5/30
Trista
Stayed 1 night in May 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale. I am sorry we were not able to exceed your expectations. Your feedback is important to us, as they provide us an opportunity to better serve you. I have shared them with the team to see how we can improve the overall experience moving forward.
The units are nice, quiet and maintained. The staff are great and very friendly.
Michael
Stayed 3 nights in May 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale. Your comments are important to us, as they provide us an opportunity to better serve you. I have shared them with the team to see how we can improve the overall experience moving forward.
10/10 Excellent
Katelyn
2023/5/29
Katelyn
Stayed 3 nights in May 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale. Your feedback is important to us, as they provide us an opportunity to better serve you. I have shared them with the team to see how we can improve the overall experience moving forward.
Very Nice - Great Place - Great Stay
(except for the Silicon Valley Cigar Smoker - After work)
(except for the Silicon Valley cigarette smoke - morning)
(back by the tennis court, back by my room)
"Fresh Air" ... ahhh !
All Else - Great
Joseph
Stayed 3 nights in May 2023
Response from Sonesta ES Sunnyvale on 2023/7/20
Thank you for taking the time to share your feedback regarding your experience with Sonesta ES Suites Sunnyvale. Your comments are important to us, as they provide us an opportunity to better serve you. I have shared them with the team to see how we can improve the overall experience moving forward.