Find Hotel with a Concierge in Suao

"Room interiors are dated and poorly maintained, mildew all around the sunken onsen tub. Wifi in room kept dropping and was difficult to establish a connection. Staff service across the entire hotel was the worst! Front desk staff refuses to explain any of the activities available for guests when asked, shoved the program sheet at me told me to read myself instead. Restaurant staff would not entertain a special request to order fried rice, told me to order a full child's set menu and plain rice...