"We had a slight issue with the thermostat in our room. The heater would kick on rather than cool. When maintenance could not fix the issue the manager on duty not only changed our room but had a bellhop assist us with transferring our bags from one room to the other. 10/10 service "
"From the friendly reception staff to the barista, everyone was welcoming. The room was clean, well designed and a bit small, though that’s to be expected by New York standards. The location was great too, close to everything I needed."