Find Hotels with Hot Tubs in St. Thomas and St. John

"it was okay"

"4/29-3/2 My stay at the Westin was extremely disappointing and did not meet expectations at all. This was far from a luxury experience. The room had a noticeable moldy smell and could definitely use a dehumidifier. I reported the issue, but no one ever came to address it, which made the stay very uncomfortable. We originally booked a garden view, but I was “upgraded” to a partial ocean view—and the view was not what I expected at all. When I spoke with a manager about it (an upgrade I didn’t even ask for), I was told that any sight of the ocean qualifies as a “partial view.” I was also told that if I didn’t like it, I could switch back to a garden view and look at the parking lot, which was not a reasonable solution. I was also charged a $75 per night resort fee that was never clearly disclosed. At check-in, I was told I was all paid up aside from a daily hold, so this additional charge was unexpected and frustrating. The amenities did not justify the cost whatsoever. There is no beach on the property, no beachfront access, and no real ocean views, which was very misleading. The food was absolutely horrible, and there is only one restaurant on site. If you want additional options, you have to travel to a sister hotel, and the food there was no better. Overall, between the poor service, lack of amenities, misleading information, and unexpected fees, this stay did not reflect a luxury experience in any way. I would not recommend this property."

"We enjoyed our stay very much. The property is breathtaking. The staff was very friendly and helpful. Right on the beach and ghe hilltop pool was fantastic. My only complaint would be the food at the restaurant. Ordered avocado toast and what I received was store bought guacamole and it was horrible. You’re on an island with beautiful avocados everywhere and you serve store bought guacamole?!! And the worst part of all, there was no land shark beer. How is it possible to be at the margaritaville resort and there’s no land shark. And the staff thought it was no longer made. Other than that, the resort was great. "