The location of the Pink Palm was unexpected, the hill made transportation, walking and driving, to and from the hotel a huge challenge and inconvenient. The property itself was nice, my room was very spacious, although the bathroom was small and the floor was not very clean. The view from the pool deck was a highlight and I had a wonderful meal in the restaurant on the evening of my arrival, unfortunately these were the only highlights. The restaurant is very small, only one staff person was friendly there. On my second night the restaurant shut down early with no notice or explanation which left me hungry, that was terrible. Customer service from most of the staff and management was very much lacking during my stay. I noticed that they catered to select visitors which was more than unacceptable. Considering there rate, I expected much better quality and certainly better service. I requested that management contact me and was told that she would call me, that never happened. It was disappointing. I plan to visit St. Thomas again, however, I will definitely not stay at the Pink Palm Hotel again. My star rating was not lower only because of the two kind staff people I encountered.