Standard Room, 1 Bedroom | Desk, iron/ironing board, free cribs/infant beds, rollaway beds
Check availability

Reviews of The Smart Stay Inn

2.5 out of 5
The Smart Stay Inn
2365 FL-16, St. Augustine, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 839 out of 1578 reviews" "
Rating 8 - Good. 450 out of 1578 reviews" "
Rating 6 - Okay. 151 out of 1578 reviews" "
Rating 4 - Poor. 59 out of 1578 reviews" "
Rating 2 - Terrible. 79 out of 1578 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan on 2024/4/30
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is like brand new, so clean.
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/30
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

6/10 Okay

Dan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/30
Thank you for choosing to stay with us and for taking your time to review our property.

10/10 Excellent

Dwight, Bryceville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for our short stay. No concerns about safety. Staff very helpful and friendly. Accomodated us with an early check in.
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/30
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to alot of things
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

6/10 Okay

linda

Liked: Cleanliness
Disliked: Staff & service
Looked like people lived there long term, noisy
Stayed 3 nights in Apr 2024
Response from Chris on 2024/4/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

cameron

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price- nice updated room and great bed! Very friendly staff and groundskeepers were always sweeping or cleaning the windows
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Christine

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dog park and kids park are a great feature for families.
Stayed 1 night in Apr 2024
Response from Ryan on 2024/4/26
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff seemed great, very friendly and helpful. We enjoyed our stay. Nice pool, great hot tub, seems very family friendly. standard breakfast but on the better side.
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/25
Thank you for choosing to stay with us and taking your time to review our staff and property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay . We will be back. Kids play area right next to pool. Older hotel that was remodeled. Did a very good job. Bath water good and hot. Pool clean and hot tub. Front desk staff wonderful and helpful. Quick check in and out. Reasonably priced as well. One of our best stays since covid. And house keeping actually come here.
Stayed 2 nights in Apr 2024
Response from Chris on 2024/4/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Daniel, Fairview

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Chris on 2024/4/23
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Jennifer, pembroke pines

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Apr 2024
Response from Ryan on 2024/4/22
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

yeney, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to I-95
Stayed 2 nights in Apr 2024
Response from Ryan on 2024/4/22
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

2/10 Terrible

Eric

Disliked: Cleanliness, property conditions & facilities
Unclean, bad smell, roaches
Stayed 2 nights in Apr 2024
Response from Ryan on 2024/4/22
Thank you for choosing to stay with us and for taking your time to review our property. We apologize for any issues regarding the quality of your room during your stay with us, in the future let the hotel know of any issues when they occur and they will be rectified immediately. Have a great day!

8/10 Good

Kenitro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend for overnight as well as weekends
Stayed 1 night in Apr 2024
Response from Ryan on 2024/4/21
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place for the price. The rooms exceeded comfort
Stayed 3 nights in Apr 2024
Response from Chris on 2024/4/19
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

James, Quincy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price. Clean.
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/16
Thank you for choosing to stay with us and for taking your time to review our property. We appreciate you complimenting the cleanliness of our facility along with the value for price paid. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

6/10 Okay

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/19
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

4/10 Poor

Susan

Traveled with family
Disliked: Staff & service, property conditions & facilities
The shower head was horrible. It sprayed everywhere but your body. There were roaches in my room and my companions room and when we told the front desk and showed him pictures, he just shrugged and ignored us. Will not stay there again
Stayed 2 nights in Apr 2024
Response from Ryan on 2024/4/21
Thank you for choosing to stay with us and for taking your time to review our property. We apologize for any inconvenience caused by our adjustable shower heads. As far as the claim of roaches, you never showed us any pictures and we kept both rooms out of order for 5 nights because of your claim and our employees along with our pest control company saw zero signs of activity, alive or dead. We wish you better luck at other hotels in your future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The pool/hot tub area is very nice. They had a play area for the kids and a grill. The room was clean. The only thing was it is right next to I 95. I was on the front row, I had traffic noise. I got use to it and slept pretty good. For the location and the money, I would recommend this hotel.
Stayed 1 night in Apr 2024
Response from Chris on 2024/4/19
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Ryan on 2024/4/14
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Seilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 2 nights in Mar 2024
Response from Ryan on 2024/4/11
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The whole area is under major re-construction. Not the hotel but the roads and associated businesses. Made it harder to negotiate the area
Stayed 2 nights in Apr 2024
Response from Ryan on 2024/4/11
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for the night on the way to Miami. They have a nice playground for children, a hot tub and pool. Room was clean.
Stayed 1 night in Apr 2024
Response from Ryan on 2024/4/8
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Diane

Stayed 1 night in Mar 2024
Response from Chris on 2024/4/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Cynthia M

Liked: Cleanliness, staff & service, property conditions & facilities
The price was great!!!!!
Stayed 1 night in Feb 2024
Response from Ryan on 2024/4/6
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Omar Campos

Stayed 1 night in Apr 2024
Response from Chris on 2024/4/25
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Jeremiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024
Response from Ryan on 2024/4/4
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Jennylyn, Tampa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that it is affordable, the room is spacious, and the breakfast is decent.
Stayed 1 night in Mar 2024
Response from Ryan on 2024/4/5
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Beatrice, Lake Orion

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great place for a quick stay. Nice play area for the kids and the pool looked great! Breakfast was also very nice and the employees were friendly.
Stayed 1 night in Mar 2024
Response from Ryan on 2024/4/1
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Claudine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!! Clean and inexpensive. The breakfast included makes it even better.
Stayed 3 nights in Mar 2024
Response from Ryan on 2024/4/1
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Yahima

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good location, just 4 miles from Historic District. Room super clean and comfortable for 6 people and a pet.
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/31
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. A little noisy, but definitely a great stay.
Stayed 3 nights in Mar 2024
Response from Ryan on 2024/3/31
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Janine

Liked: Cleanliness, amenities, property conditions & facilities
2nd time staying here, convenient close to the highway. Great breakfast.
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/31
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

pilar

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/31
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Lize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ryan on 2024/3/31
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 1 night in Mar 2024
Response from Ryan on 2024/4/1
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from Ryan on 2024/3/30
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

4/10 Poor

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Carpet under bed was soaked. Adjoining door to next room did not appear to have strong lock. Some shady characters around property. Hot breakfast was the only positive. Dog in room below us barked all night
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/28
Thank you for choosing to stay with us and for taking your time to review our property. We apologize for any shortcomings during your stay however when staying at other hotels in the future if you have any issues simply calling the desk clerk and notifying them helps get 99% of issues rectified. We wish you better luck in the future.

8/10 Good

Ignacio

Liked: Cleanliness
.
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Chad

Stayed 1 night in Mar 2024
Response from Chris on 2024/4/16
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Michael s.

Stayed 1 night in Mar 2024
Response from Chris on 2024/4/19
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Victoria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/28
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ryan on 2024/3/25
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is a restored older property which is satisfactory given the prices in the area.
Stayed 2 nights in Mar 2024
Response from Ryan on 2024/3/23
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

8/10 Good

Ken

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating and polite. The room was clean just a bit stuffy maybe from the ac. The breakfast was great and with good selections. It’s just loud especially at night by the highway.
Stayed 1 night in Mar 2024
Response from Ryan on 2024/3/23
Thank you for choosing to stay with us and for taking your time to review our property. We appreciate you complimenting our wonderful staff and the service they provided. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Lacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog park was great! Right off the interstate. Room was clean, bed comfy. Great waffles!
Stayed 1 night in Mar 2024
Response from Ryan on 2024/4/12
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

6/10 Okay

Margaret

Stayed 1 night in Mar 2024
Response from Ryan on 2024/4/11
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful. Kept the room clean as we stayed for 2 days. Breakfast was plentiful and a good variety of food. Thank you for the great service.
Stayed 2 nights in Mar 2024
Response from Ryan on 2024/3/21
Thank you for choosing to stay with us and for taking your time to review our property. We are happy to hear that you enjoyed your stay, and we look forward to seeing you again in the future.