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Reviews of Zion Canyon Lodge

3 out of 5
Zion Canyon Lodge
990 Zion Park Blvd., Springdale, UT

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 1010 reviews" "
Rating 8 - Good. 216 out of 1010 reviews" "
Rating 6 - Okay. 104 out of 1010 reviews" "
Rating 4 - Poor. 44 out of 1010 reviews" "
Rating 2 - Terrible. 27 out of 1010 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice check in
Stayed 1 night in May 2024

6/10 Okay

JT

Disliked: Staff & service, amenities
When in the Zion National Park area, you should stay at the Lodge inside the National Park. That is where I thought we were booked but discovered Expedia had booked us into this motel which is outside the Park in the small town of Springdale. This booking made travel to view the Park and return very difficult and time consuming. Am very upset with Expedia about this!!!
Stayed 1 night in May 2024

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Right in the middle of beautiful Springdale, walking distance to shops, dining and shuttle. The rooms are large, with beautiful views. Lots of parking and extremely friendly staff. Would HIGHLY recommend this than staying in the park.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Liked: Property conditions & facilities
Beautiful view
Stayed 3 nights in May 2024
Response from The Management on 2024/5/9
Thank you for the review. We look forward to seeing you again soon!

2/10 Terrible

Deborah

Liked: Cleanliness, staff & service
The room air freshener was way too strong and never went away while we were there. Had to leave because started wheezing from bad air. We open window to get fresh air in and smell was still too bad. Left in the middle of the night due to smell.
Stayed 1 night in May 2024
Response from The Management on 2024/5/9
Thank you for taking the time to share your comments about your stay! We are very sorry that your experience wasn’t up to your expectations. We hoped you would have let us know so we could have remedied the problem. Our staff works very hard to provide guests with a clean, comfortable room, and top notch service. Your specific concerns have been discussed with our team to help us improve. We hope you return in the future and allow us to exceed your expectations.

10/10 Excellent

Srinivasan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service and great location , just minutes from restaurants and shuttle services to Park
Stayed 1 night in May 2024
Response from The Management on 2024/5/9
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

8/10 Good

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and easy ride to Zion. Also the ev charger on site.
Stayed 1 night in May 2024
Response from The Management on 2024/5/7
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Kathryn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived late but the key was waiting for us and it was no issue to check in the next morning. We received very delicious and thoughtful breakfast bags to take with us to the park. Towels were soft and cozy. Excellent stay. The view was amazing!!
Stayed 2 nights in Apr 2024
Response from The Management on 2024/5/7
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was fabulous - especially the little white American Eskimo doggie greeter! Rooms were spacious and well appointed with a stunning view of the Sunset on the mountains. Walkable to all the restaurants and shops. The clerk recommended Oscar's for dinner and that did not disappoint. In the morning we watched a small herd of deer meander through the area behind the lodge. Would definitely stay again and would definitely recommend. The only small bummer was that we couldn't take advantage of the grab and go breakfast because they don't open the lobby until 8:30 or something and we wanted to beat the crowds in the Park so we were up and out by 7am.
Stayed 1 night in May 2024
Response from The Management on 2024/5/12
Thank you for your wonderful remarks, which we will share with our staff. We do offer the grab and go breakfast the night before if you are planning to leave very early and you can keep it in your mini fridge. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

angelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!!
Stayed 3 nights in Apr 2024
Response from The Management on 2024/5/4
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good T
Stayed 1 night in May 2024
Response from The Management on 2024/5/3
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were wonderful, very helpful, on multiple occasions. Conveniently located on the free shuttle bus line going to Zion. Plenty of good restaurants in walking distance. The breakfast is a to go bag with youghurt, a piece of fruit, a blueberry muffin, and a bagel and cream cheese.
Stayed 3 nights in Apr 2024
Response from The Management on 2024/5/2
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice place to stay.
Stayed 1 night in Apr 2024
Response from The Management on 2024/5/2
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Allison

Traveled with family
Liked: Staff & service, property conditions & facilities
Rooms were clean and well renovated. Location was excellent for Zion. The only breakfast was a go bag full of carbs and a sugary yogurt.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/29
Thank you for the review. We do have low calorie alternative options. We look forward to seeing you again soon!

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great, less than 5 min from Zion visitor center
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/28
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Geraldine, voorheesville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance of Zion National Park with a shuttle stop near the hotel entrance. There were many shopping and eating places along the route. The room had many conveniences ( kitchenette).. The breakfast bags were filled with lots of goodies. The oranges were terrific to share as a hiking snack.
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/28
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/28
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, affordable and pleasant.
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/25
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

MARIA

Traveled with partner
Liked: Amenities
It was a nice place to rest for a night
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/25
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Barialay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/25
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for a place to stay when visiting Zion National Park.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/20
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and helpful staff
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/21
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Sack breakfast, should have better options. Room was clean, had fantastic views, and overpriced for what you received.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/20
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Such kind employees and a beautiful place with everything you may need. Will definitely stay here again. <3
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/16
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/15
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Ron

Traveled with group, Traveled with family
This property should be listed as a motel. Sink and shower were plugged up. I was told the reason for the later than usual check in if 4 PM was to allow hikers time to check out late, but I was told to be out by 11 AM and couldn’t ask for a late check out.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/15
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We offer a courtesy check out of 11:30 at no charge. There is a small charge for noon or 1:00 pm check outs. 4:00pm is a common check in time here in Springdale. We are very saddened to read your review as we never want our guests to have such an experience. We hope that you will return and give us an opportunity to exceed your expectations.

10/10 Excellent

George, mcminnville

Stayed 1 night in Apr 2024
Response from The Management on 2024/5/2
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is nice. The family traveling with us found their room to not be cleaned well but we had no issue with ours directly next door. The property is in the perfect place for visiting Zion. I would probably stay again although the rooms are a bit small for the price. Also, breakfast could have been better
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/11
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect
Stayed 1 night in Mar 2024
Response from The Management on 2024/4/11
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Heather

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location. Was mixed up with Zion lodge. Thought we were staying at Zion lodge but worked out great being Springdale. Easy shuttle but busy.
Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/9
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Carla

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The property is in a wonderful location that can't be beat! Unfortunately there is no one on staff at the hotel after 9pm so if you have any issues as I did there is no one to reach as they do not have the phones in the room hooked up nor do the numbers for the hotel connect to the on call person. The suite that I paid for to fit my family was not equipped with linens or pillows for all of the beds. So learn from my mistake and check the room as soon as you get in not when you are ready to go to sleep.
Stayed 1 night in Apr 2024
Response from The Management on 2024/4/9
Thank you for your review of our hotel. We have on call staff on property at all times in case of emergency. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.

8/10 Good

Happy

Liked: Cleanliness, staff & service
Stayed 6 nights in Mar 2024
Response from The Management on 2024/4/7
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Amanda

Stayed 2 nights in Apr 2024
Response from The Management on 2024/4/25
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place with wonderful staff
Stayed 2 nights in Mar 2024
Response from The Management on 2024/4/4
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Elizabeth, Colorado Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, great stay
Stayed 1 night in Mar 2024
Response from The Management on 2024/4/2
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Kimberley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. All staff very kind and friendly.
Stayed 3 nights in Mar 2024
Response from The Management on 2024/3/31
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Devdatta

Stayed 1 night in Mar 2024
Response from The Management on 2024/4/20
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Cecil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/30
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Marlin

Liked: Cleanliness, property conditions & facilities
It was okay
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/30
Thank you for the review. We look forward to seeing you again soon!

4/10 Poor

Hong

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/30
Thank you for staying with us and for taking the time to share your review. Please allow us to seize this opportunity to sincerely apologize that your stay was anything less than perfect. We are very saddened that you still gave us a negative review as we remedied the situation immediately. We are sorry you required a plunger after lobby hours but we did fix it right away as it was an emergency. We hope that you will return and give us an opportunity to exceed your expectations.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the heart of the town. Easy access to Zion National Park within minutes. Gentleman that greeted us was friendly and had several suggestions for dining and shopping. Love this town and National Park will visit again.
Stayed 2 nights in Mar 2024
Response from The Management on 2024/3/28
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Management on 2024/3/28
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really good 5/5 star
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/26
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location!
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/26
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Zion. Several walkable options from dining, ice cream, or grocery needs. Very friendly and helpful staff about any questions. It does say no breakfast, however they do have a grab and go option (with coffee and juice in the lobby) which is perfect if you’re wanting a fast/easy option before heading to Zion for the day. I would definitely stay here again.
Stayed 3 nights in Mar 2024
Response from The Management on 2024/3/25
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very quiet and clean
Stayed 3 nights in Mar 2024
Response from The Management on 2024/3/26
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

HsinTe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is new and close to supermarket and free bus stop
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/24
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, and a superb location on the shuttle route (stop #5). Breathtaking views of the mountains. Very friendly staff. The only complaint is a no sit-down breakfast, but you get a bagged breakfast to go, which is a nice option. Highly recommended place to stay a night or two to explore the beautiful Zion Park.
Stayed 1 night in Mar 2024
Response from The Management on 2024/3/24
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
The family unit was very spacious, large kitchen & bathroom with a separate room with a comfortable king bed. Location was fantastic, we walked to everything. The plumbing in both kitchen & bath were broken, leaking or in need of replacement. Couch was old, cushions were flat & very uncomfortable. So many positives with a number of negatives
Stayed 3 nights in Mar 2024
Response from The Management on 2024/3/24
Thank you for the review. We look forward to seeing you again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Management on 2024/3/24
Thank you for the review. We look forward to seeing you again soon!