Find Shopping Hotels in Southeastern United States

"Housekeepers were rude.waited 4 hrs to check in."

"The resort was very busy with Spring Break and holidays but it was clear the hotel wasn’t staffed appropriately to support the surge. When we checked in another guest was expressing concerns that a supervisor was supposed to call her for 2 days but hadn’t. Then when I arrived to my room, I realized it was an accessible room. I called the front desk to see if we could be moved and I was told a supervisor would contact me. I never heard from them. At the beach, they overbooked the bed I was in but they eventually got it sorted out. The frozen drink machines stopped working on 2 occasions (for hours) over 4 days. Finally, they were out of pool/beach seat covers everyday and towels were sparse on 2 days. I’ve had plenty of great stays here but this time the customer service was lacking. "

"Very good"

"We were pleasantly surprised by how quiet our room was in spite of being located in the airport! Super convenient for our morning flight out of MCO overlooking the TSA line which was extremely efficient in spite of concerns that it was Spring Break time. The restaurant in the hotel had a wide variety of menu options at reasonable prices especially after being on Disney World Resort properties. In addition our room was immaculate clean with a comfortable bed and morning coffee."

"The room was good, and one of the front desk staff was very kind, Anna. The others were not very friendly. The Bar staff was good as well. The hotel was short in towels for the pool when we arrived at 3 pm. Also the pool area has very few sunbeds, some guests keep them reserved with a towel or a shoe for the whole day, and other guests do not have any sunbeds. "

"We did not have the typical Hilton experience. The beach was beautiful and the location is convenient. After that, it was not great. The rooms need new carpet. There was also a dusty/moldy smell. There was a blood stain on the mattress pad. Our AC was not working properly (they said it had to be replaced after we left). Our view was of old, loud, rusted AC units on the roof. A private beach with chairs was advertised. When you get there, you have to pay for chairs. There is a public beach in front of the private beach. The pool is overcrowded and the service is very slow. There was no place for my elderly parents to just sit and look at the beach. The only places in the hotel with a beach view are restaurants where you have to order to sit there. The point of our trip was to celebrate their 50th anniversary, but it wasn’t the experience we hoped for. "

"Great price and location. Everything else was a good value for the price. I would definitely stay there again."

"The staff was very friendly! I believed her name was Monica she was very friendly and helpful! I definitely plan on staying here again! Very family friendly even for a two year old! "

"Excellent "