Find Hotel with a Concierge in Southeastern Michigan, MI

"Initially the front desk gave me keys to a standard room when I booked a suite. After arriving to the standard room, they moved me to a suite but it wasn’t the suite I booked for. The room was handicap accessible and not what I wanted, especially since I wanted a tub and large shower. The room was not thoroughly cleaned. House keep never came to my room to give service. We were scheduled for 2 nights, 3 days. The elevators were not cleaned and the staff was not very helpful. This hotel was remodeled but the service is not worth it. I asked to speak with a manager my entire stay but still left with a bad taste in my mouth."

"Our favorite place when we are in the city."

"Great parking"

"No one knew how to connect me to internet. I asked for bedding for the sofa bed. I received one sheet and a blanket and pillow. Had to ask for an additional sheet incorrect charges on my bill that the desk corrected. It is nothing like the Westin in Nashville, Tennessee. It was so disappointing."

"Around 11:45 PM, while we were already in bed, a staff member in uniform knocked loudly on our door. When I opened it, he told us we were “not supposed to be there.” This was very surprising, as we had checked in properly, received our keys, and settled in for the night. This situation reflects a clear miscommunication between the front desk and management, but it should not have been handled by disturbing guests at that hour. The approach was inappropriate and the tone came across as quite rude. We did stay the night, but the experience was very unsettling. I hope you can address this internally to ensure it doesn’t happen to other guests."

"Location is amazing. Friendly staff the room and hotel was very clean ."