Hersha Hospitality South Florida hotels

"Everything was perfect"

"The hotel is in a great walkable area with several restaurants right downstairs and only a block from the beach. The only issue was that when we checked in and were admitted to our room, the elevator in our building was out of service, so we had to walk up three flights of stairs with our luggage and then down again for checkout. Once there, we realized there were no towels in our room for showering. We asked twice and waited over an hour with no towels. When we were leaving the room, we ran into housekeeping and asked again, and finally received towels. "

"Tiki bar nice"

"Our family spent a weekend at The Diplomat and we really enjoyed our stay. Beautiful lobby, beach front property, pools, several dining options. Its a great location to Miami and shopping destinations like Aventura Mall. The property is in good shape and the staff was very nice and welcoming, although they did seem short staffed (front desk, housekeeping, etc.). We did not bring our pet, but there were many families with dogs. We would consider returning to the Diplomat and would recommend to others."

"It was great "

"Everything is great!! I will advise that if You do not get to the swimming pool or the beach front lounge chairs early, YOU SHOULD BRING TOWELS from Your room. All 3 days I stayed this past Easter weekend, they ran out of towels. "

"Not what i expected "

"Nice little motel one block from the beach. All kinds of restaurants. Stayed the night before leaving for a cruise out of Port Everglades. Was only eight miles to port. Will definitely stay again. "

"Our stay was pleasant for my first trip to Key West, but if I return in the future I will not choose to stay here again. The staff was entirely lovely, accommodating, and hard working. Shuttle service from downtown did leave 10 minutes early (we watched them drive away - it wasn’t full), leaving us stranded for 70 minutes or on the hook for uber. Hotel bar was upbeat and fun, a good place to wait for shuttle departure. Pool was packed with kids/families every time I saw it (we didn’t use it) or heard it. For the high room price, this was very much a normal, clean, comfortable hotel room. Given the aging nature of the building’s exterior (island life is hard on structures, so I get it), I would have needed the room to be more luxurious to offset the price. This is not the fault of the hotel, but I stayed here because of beach proximity and I now know Key West is not actually a beach town (beach is small, narrow, close to street, very natural/not groomed, minimal walkable food options, rentable beach chairs are expensive and poor quality…not a place catering to the beach experience) Lesson learned. I’ll stay closer to the actual attractions of the island in Old Town if I return to KW."