Search Cottages in Sorrento

"Juan at desk was very nice- no towels in room but was rectified when we asked. Bed linens were so wrinkled they appeared used but I’m sure they were clean never had that look before.The room is in much need of repairs spackling and paint and decor . No clock in room and limited tv choices on tv. My husband said the breakfast was fine."

"Treadmills were broken. Had to go to the gym off site"

"Yes "

"Very clean "

"We moved to three different rooms. The first two had leaks at the windows that splash water all over the place. The third and final room was their "reject" room where the furniture had scratches and the shower/tub drain cover was broken. The high positives are the front desk people were very friendly and helpful and the head maintenance was quick and professional. "

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"Great breakfast. Fun rocking chairs. Great location to explore. Coffee in lobby in the morning. We will be back again."

"Great"

"The room was fine-- clean, comfortable, good temperature, though the shower pressure wasn't great. What got me was the lack of service almost everywhere. My room wasn't ready when I got there at 3:15pm, so I had to downgrade to a different room just so I didn't have to wait any longer (they "weren't sure" when my room would be ready). So I change into my bathing suit to head out to the pool, and decide to grab a quick drink from the bar to enjoy poolside. It's about 3:30pm, and there is no bartender to be found. I'm told by others at the bar that they had been waiting about 15 minutes for the bartender to come back and either give them their checks or another drink, but that the bartender seemed annoyed with all these "last minute" drink orders already when it was only 3:00 when they ordered. I waited about 10 minutes and decided just to grab a drink from the little market, but there's no one working there either. I gave up on the drink and enjoyed the pool for a bit. The next morning I go to get a coffee at Starbucks, and the person at the register couldn't even bother to say good morning, they just stared at me like I was an inconvenience. Never did see anyone working the bar or the market register. But they had someone at my room door at promptly 9am asking when I was leaving, though check out wasn't until noon. Not the experience I expected from the Sheraton, and will probably not stay again if it is such an inconvenience to have customers. "