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塞爾迪卡舞台飯店的評分

5 out of 5
塞爾迪卡舞台飯店
2-4, Budapest street, Sofia

評論

8.8

有夠讚

10 分，有夠讚；260 則評論中有 136 則" "
8 分，不錯哦；260 則評論中有 89 則" "
6 分，一般般；260 則評論中有 26 則" "
4 分，不太好；260 則評論中有 4 則" "
2 分，很糟糕；260 則評論中有 5 則" "

9.0/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

評論

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel, quiet and clean, shower is very good, the restaurant in the hotel is good. and there is super-market around the hotel.
Vesela 於 2016年1月2日回覆
Dear Guest, Thank you for taking time to let us know about your experience at our hotel. We are delighted that you loved our clean guest rooms and excellent location. We are so glad that you enjoyed our restaurant! Thank you for your positive feedback and we hope to welcome you back soon. Yours sincerely, Eli Stoilova Front Office Manager.

2/10 很糟糕

真實旅客

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The WIFI connection is horrible weak
Lot of rooms can not connected WIFI. The WIFI signal is HORRIBLE WEAK.(I change rooms twice) If you need connect WIFI at room, must be think more about this situation. The room at first night that bathroom drain blockage. I told to reception staff this problem, they said will be available change my room tomorrow. In the tomorrow reception staff told me no room can change.Then I ask every day until change room successful at day 5. However I WILL NOT chose this hotel AGAIN in Sofia.

6/10 一般般

真實旅客

喜歡：整潔度和客房舒適度
不喜歡：住宿環境和硬體
Wi-Fi signal is really bad !
Wi-Fi signal is really bad! The light in the room is very weak! It's very inconvenient for a business guest. The breakfast is unacceptable, it is unworthy called five-star hotel~
Eli Stoilova 於 2015年6月6日回覆
Dear Guest, I am sorry that the hotel did not meet ypur expectations. For our guest convenience we offer cable for a stronger internet connection. For the breakfast except the lavish buffet we offer omlettes, scrambled eggs, pancakes, espresso, cappuccino and lattes upon request free of charge so they can be prepared on the moment. I hope you come back so we can prove that we can do better than your expectations. Thank you for your feedback.

10/10 有夠讚

Sandor

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 3 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：住宿環境和硬體
Buen trato, pero la limpieza de la habitación (en nuestro caso) la hicieron a medias y la cama sin terminar de hacer
於 2020 年 1 月住了 2 晚
Boryana Dolapchieva Assistant General Manager 於 2020年2月4日回覆
Gracias por su buen comentario alrededor su experiencia en Arena di Serdica Boutique Hotel. Puede estar seguro de que enviaré sus comentarios a los departamentos involucrados para mejorar nuestro servicio y evitar estas situaciones en el futuro. Estaremos encantados de recibirles de nuevo en el futuro y ya esperamos en momento de darles una cálida bienvenida! Saludos!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
ロケーションが良い。
於 2019 年 12 月住了 2 晚

10/10 有夠讚

hadas

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
מלון יפה ומטופח
於 2019 年 12 月住了 3 晚

6/10 一般般

HEE-SOUK

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
tricky location with satisfying service but nothing special.
於 2019 年 12 月住了 2 晚
Boryana Dolapchieva Assistant General Manager 於 2020年1月3日回覆
Dear HEE-SOUK, Thank you for sharing your feedback about your stay at Arena di Serdica Boutique Hotel. We are proud that our hotel is situated in the heart of the city centre, close to all the monuments and in the same time we are on a small and quite street. Ate the same time thank you for the good words about our staff! Regards,

10/10 有夠讚

Chris，NC

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Right in the center of Sofia. Many restaurants in the immediate area. Close to the major tourist sites.
於 2019 年 11 月住了 2 晚
Boryana Dolapchieva Assistant General Manager 於 2019年12月5日回覆
Dear Chris, Thank you for your feedback about your stay at Arena di Serdica Boutique Hotel. we are happy that you enjoyed your time with us! Hope to see you again in the near future! Regards,

8/10 不錯哦

Steven

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
於 2019 年 11 月住了 1 晚

10/10 有夠讚

PETER

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 1 晚

8/10 不錯哦

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel in the heart of Sofia!
Excellent location in the heart of Sofia. Huge, comfortable room, though we couldn't get the temperature right (it was too warm in the room). Very helpful staff, though they don't have irons and ironing boards in the rooms and you need to use the laundry service to get clothes ironed. The plusses definitely outweigh the negatives--I've stayed in several hotels in the same area and this one is among the very best.
於 2019 年 10 月住了 1 晚
Boryana Dolapchieva Assistant General Manager 於 2019年11月4日回覆
Dear Mr. David, Thank you very much about your review regarding your stay at Arena di Serdica Boutique Hotel. I am happy to hear that you enjoyed your stay with us and that the efforts of the team have been acknowledged. I hope you will have the opportunity to visit us again in the near future! Regards,

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent. Very clean , good location, & very good English speaking staff.
於 2019 年 10 月住了 2 晚
Boryana Dolapchieva Assistant General Manager 於 2019年11月1日回覆
Dear Guest, We would like to express our gratitude to you for sharing your experience with us and for staying at Arena di Serdica Boutique Hotel! Thank you for your kind comments regarding our property and our team here. Our staff works very hard to make sure our guests are well attended at all times and they will be happy to know their efforts have been acknowledged. I hope you will have the possibility to visit us again in the near future! Regards,

10/10 有夠讚

Sin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 2 晚

10/10 有夠讚

LarryNYC

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is located in a dead end street and quiet area. The hotel was built on top of ruins and can be viewed in the main lobby. We parked in front of their hotel for free. Staff at front desk and sit floor restaurant were excellent with great food. Gym had only one thread mill and the lots of weight lifting machines. The rooms are clean, good bed, spacious, with big bathroom. Would definitely recommend this place!!! Center of town is nearby!!!
於 2019 年 9 月住了 1 晚
Boryana Dolapchieva Assistant General Manager 於 2019年10月15日回覆
Dear Larry, I would like to express our gratitude to you for sharing your experience with us and for staying at Arena di Serdica Boutique Hotel! Thank you for your kind comments regarding our property and our team here. Our staff works very hard to make sure our guests are well attended at all times and they will be happy to know their efforts have been acknowledged. I will be happy to welcome you back very soon! Best regards,

8/10 不錯哦

sevginar

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rahat huzurlu
Keyifli...
於 2019 年 9 月住了 2 晚

10/10 有夠讚

Mukuku，東京

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
スタッフの対応が素晴らしく、アメニティも充分した素晴らしいホテルでした。著名な観光スポットが周辺にあります。ショッピング、レストランゾーンへは、10分強歩きます。
於 2019 年 9 月住了 5 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚

10/10 有夠讚

DROR

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 2 晚

10/10 有夠讚

james

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 有夠讚

David

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 有夠讚

David

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

10/10 有夠讚

Nils

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 1 晚

8/10 不錯哦

Hansjacob

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
L’accueil et la salle de bain..................................................
於 2019 年 7 月住了 1 晚

10/10 有夠讚

Nissim

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 3 晚

2/10 很糟糕

mostafa

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
A terrible experience
Hey, We went, my wife was a two year old baby and I booked a King suite suite - so I expected to receive a service accordingly, as I do in other hotels around the world (usually a King suite suite) Unfortunately, the level of cleanliness was very low, the cleaning was very basic, the room was not arranged as usual. 2. Air conditioner did not work at all, the day was warm, 28 degrees, without air conditioning. At the service desk claim that it does not work and be satisfied with opening only windows, at night was full of mosquitoes, we suffered terribly. - By the way air conditioning was in the dining room. So I think it's only a matter of saving the hotel expenses. 3. Low-level safety When you open a window (because there is no air-conditioning), the window height is very low and opens with a very dangerous opening so that a small child can jump away (pictures attached). 4. It is customary to pamper the suite in fruit and water, etc. We did not receive. 5. Breakfast - very basic, something lousy, on a level that has no salads and almost no vegetables, a little cheese and eggs, etc. 6. Elevator - God will keep - very slow and only one lift in the whole hotel. 7. Location, about 700 meters from the boulevard and about 10 minutes walk with baby and cart. 8. To this hotel I will not return at all 9. There is also a bar in first level that make so noise at the night
於 2019 年 6 月住了 4 晚
Boryana Dolapachieva Assistant General Manager 於 2019年6月25日回覆
Dear Mostafa, Thank you for sharing your feedback about your stay at Arena di Serdica Boutique Hotel. I would like to apologize for all the things that spoiled your mood and I would like to assure you that your comments will help us to improve the services that we offer. We experienced some technical issues with the central air conditioning system which is already fixed and is working properly. Also I would like to apologize for the loud music from the surroundings. Best regards,

8/10 不錯哦

真實旅客

於 2019 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡：整潔度、員工素質和設施服務
Archaeological ruins in the bottom of the hotel were unique. Very disappointed with what was supposed to be a 5-star hotel that would/could not turn on the air conditioning because they were still in "winter mode". Recommendation was to open the windows which brought in the outside noise and humidity.
於 2019 年 5 月住了 4 晚
Boryana Dolapchieva Assistant General Manager 於 2019年6月3日回覆
Dear Sir/ Madam, Thank you for sharing your feedback with us. I am sorry that you couldn't enjoy your stay the best possible way. Now we are moving our system into summer mode and I hope you will have the possibility to visit us again and to have better experience. Regards,

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awful experience: while doing my booking I asked to provide me with a mattress topper and a summer blanket. The hotel did not reply. When I arrived, I discovered that non was provided. The bed was awful hard. Air conditioning did not work. There was dirt in the room (nails cut by someone before me near bed). The shower was overflowing. So basically awful sleeping conditions, and no good shower. Escalating the issue to hotel manager brought no result - as a consolation I got a voucher for a meal in their restaurant....
於 2019 年 5 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質和設施服務
セルディカ駅から徒歩5分ほどのホテルで立地はいいです！部屋をアップグレードしていただけました。部屋はきれいで広くてよかったです。5月でもソフィアは暑く、室内も暑くエアコンを使いたかったのですが、エアコン使用は夏のみらしく、お風呂入った後の汗がいつまでも引かず、寝るときも暑くて寝付きが悪かったです。あと他の設備は整ってるのにティッシュがありませんでした。ティッシュくらい置いとくべきだと思います。また、土日の朝食が7:30と遅めで食べられませんでした。
於 2019 年 5 月住了 1 晚

8/10 不錯哦

Guy

喜歡：員工素質、住宿環境和硬體和客房舒適度
Nice hotel but not for weekends
Make sure Not! to stay there during weekends! There is a dance club close to the hotel that makes the hotel's wall to shake and to be very uncomfortable to sleep. At the reception they said that it is like that every weekend. The 2nd floor contains rooms that are with window but it's like a close patio and not aloowing to breath. We asked to change the room and they changed it to an upper room which was great. During the week it is a very nice hotel and the staff is very good. The cleaning lady doesn't put water every day and doesn't add soap and shampoo. Location is very good!
於 2019 年 5 月住了 3 晚
Boryana Dolapchieva Assistant General Manager 於 2019年6月17日回覆
Dear Guy, Thank you for taking time to share your comments with us. I would like to apologize for all the things that didn't met your expectations and spoiled your mood. I am happy to hear your nice comments about our Front Desk staff. I hope to see you again in the near future. Regards,

8/10 不錯哦

Anders

喜歡：整潔度
於 2019 年 5 月住了 2 晚

10/10 有夠讚

Michal

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel keeps delivering
Was excellent, no issues whatsoever. My second time at the hotel and probably will stay again next time.
於 2019 年 4 月住了 1 晚

8/10 不錯哦

Philip

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sofia
The hotel was good and the staff very friendly
於 2019 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 1 晚

10/10 有夠讚

martin，Szentendre, Hungary

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
People very polite and nice. Hotel very clean. Food was excellent. All around superb.
於 2019 年 4 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 3 晚

10/10 有夠讚

Jacopo Carlo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Una garanzia!
Piacevole esperienza, seconda volta nella stessa struttura, pulizia ottima, personale gentile e disponibile. Ristorante di qualita', colazione ricca e con buona scelta fra dolce e salato. Ideale per affari, o anche per un soggiorno di coppia.
於 2019 年 3 月住了 3 晚

10/10 有夠讚

Alfredo

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Sofia 4
Super nice hotel. Friendly staff, tasty breakfast, free upgrade, clean room, free glass of wine. Roman ruins inside the hotel property.
於 2019 年 2 月住了 2 晚
B.Dolapchieva | Assistant General Manager 於 2019年3月8日回覆
Dear Alfredo, Thank you so much for your feedback about your stay at Arena di Serdica Boutique hotel. I am happy to hear that you enjoyed your room and the breakfast at the hotel. Looking to see you soon! Regards,

8/10 不錯哦

Roberto

喜歡：整潔度和員工素質
Hotel centrale con un buon ristorante italiano
L'hotel è centrale, a due passi da tutto. Dichiara 5 stelle anche se in realtà io gliene darei non piu' di 4: la hall è molto datata e le camere sono arredate in modo non proprio lussuoso. Punto di forza è sicuramente il ristorante italiano situato all'ultimo piano, dove la qualità è davvero molto alta!
於 2019 年 2 月住了 2 晚

6/10 一般般

真實旅客

喜歡：整潔度和住宿環境和硬體
不喜歡：設施服務
於 2019 年 2 月住了 3 晚

10/10 有夠讚

Niina

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 2 晚

10/10 有夠讚

ERSAN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 1 月住了 1 晚

10/10 有夠讚

oren

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nice hotel, close to downtown, good breakfast, has available extra facilities e.g. sauna, etc. but you need to have paid a higher rate in order to make use of them
於 2018 年 12 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
very good location - quet and walkable to all atractions, very good breakfast
於 2018 年 11 月住了 2 晚

8/10 不錯哦

James

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great overall experience
Great experience overall and a voucher for a glass of wine, and another for Prosecco and antipasti in the rooof restaurant. Waiters were a little unresponsive in the lower restaurant. Rooms were a great size.
於 2018 年 11 月住了 4 晚

10/10 有夠讚

N，Us

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great experience all the way around. Staff was fantastic and the food was good.
於 2018 年 11 月住了 2 晚