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Reviews of Country Inn & Suites by Radisson, Smithfield-Selma, NC

3 out of 5
Country Inn & Suites by Radisson, Smithfield-Selma, NC
250 North Equity Drive, Smithfield, NC

Reviews

7.4

Good

Rating 10 - Excellent. 370 out of 1003 reviews" "
Rating 8 - Good. 252 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 118 out of 1003 reviews" "
Rating 2 - Terrible. 112 out of 1003 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Janel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful getaway!
Stayed 1 night in May 2024

10/10 Excellent

Anwan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!!!!
Stayed 1 night in May 2024

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities
Gostei do hotel as instalações e o café da manhã que foi muito bem servido com uma boa variação de opções.
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. My only complaint would be the breakfast. Limited choices, no yogurt, fruit, healthy cereal, etc.
Stayed 1 night in May 2024

8/10 Good

Sean M

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stay was ok.
Stayed 1 night in May 2024

8/10 Good

Debe

The bathroom fan was so noisy, so I didn’t take a shower. Otherwise great stay
Stayed 1 night in May 2024

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the hotel. Wish we could've stayed longer. The room was clean. The bed was comfortable. The bathroom was huge! Staff was friendly. We couldn't be happier with our stay!
Stayed 1 night in May 2024

10/10 Excellent

Yolanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024

10/10 Excellent

pydiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mrs. Shelanda J. Went above and beyond duty to make sure my stay was comfortable, had a smile on her face from beginning to end of our conversation and to me the discount for staying at the hotel with different restaurants in the area and the amenities that was there at the hotel. Really enjoyed and will be back. Signed by Customer Pete Hart
Stayed 1 night in Apr 2024

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very different, and i was surprised how it look. I was very pleased
Stayed 1 night in May 2024

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Brian, Gloucester City

Traveled with family
Liked: Amenities
Nice, grabbing coffee first thing in the morning was a challenge, staff was not able to keep up with demand.
Stayed 1 night in Apr 2024

8/10 Good

Brian, Gloucester City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, breakfast was ok, staff needs better understanding of how fast coffee goes first thing in the morning.
Stayed 1 night in May 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and staff was very polite
Stayed 1 night in May 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Miranda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some updates are needed, especially the elevator. It gives FINAL DESTINATION vibes when the door open before it actually stopped.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 1 night in Apr 2024

2/10 Terrible

Stacey-ann

Stayed 1 night in Apr 2024

4/10 Poor

Isabellla

Stayed 2 nights in Apr 2024

4/10 Poor

P

Stayed 4 nights in Apr 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really like d our stay at the country inn& suites. The breakfast was pretty good the first day we were there 3 days total the next two and we're not as great. There were several people who made waffles and took them with them like they ate and then took more with them for wherever they went. Room was very comfortable. Bed was pretty good but the pillows really need to be better. It did not affect my visit but they would have been a lot more comfortable. They were very small. Other than those minor things, everything was pretty good
Stayed 3 nights in Apr 2024

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it was a nice stay. The pool was cold as ice and the blow dryer in the room had a lot of GUNK on it, but staff was all friendly and the convenience of everything was awesome
Stayed 2 nights in Apr 2024

8/10 Good

Bonnie Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located.
Stayed 1 night in Apr 2024

2/10 Terrible

penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room there was a serious accident on road and we could not make it there so we tried to cancel to get another room but they said we could not get our money back not a way of doing good buisness
Stayed 1 night in Apr 2024

8/10 Good

Ugo

Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious and clean, there is a mold smell in the hallway
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean , quick checkin process and very friendly staff...
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Nice quick overnight stay when traveling. Conveniently located, staff is great, there is a pool and it’s clean (but very cold), breakfast was very good! Our room wasn’t the cleanest, but it wasn’t terrible for one night.
Stayed 1 night in Apr 2024

10/10 Excellent

Alecia

Stayed 1 night in Apr 2024

2/10 Terrible

Lindy lovvorn

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the staff was super nice and friendly. the building itself needs some serious updating and repairs. there was water damage on the ceiling in the lobby where part of the ceiling was missing, the floor in the elevator was gross and didnt look clean, the breakfast area had pancake batter everywhere. my room had what seemed to be in the middle of a paint job bc the wall was half finished, the shower never got hot, the toliet paper holder was broken so the toliet paper was on the ground which i find to be gross.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023

2/10 Terrible

Abraham

Disliked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Shona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs some repairs, but not too bad that your stay will be ruined. I think they are, like almost everywhere else in America, is short staffed, so attention to some details is sorely missed. Vacuuming and sweeping general areas needed. Our room had some repair issues. The feature wall wooden skats broken, bathroom door wood/paint oeeling back. Caulking needed around shower. The breakfast was nice as far as hotel breakfasts' go. Front desk staff was extremely nice and friendly! Location was oerfect with MANY food options within waking distance. Outlet mall less than 2 miles away. Easy access off I-95. Nice for aweekend getaway.
Stayed 2 nights in Oct 2023

10/10 Excellent

Myrna

Stayed 1 night in Oct 2023

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities
It's a good place to stay
Stayed 1 night in Oct 2023

2/10 Terrible

Bobby

Disliked: Cleanliness, property conditions & facilities
Property was dirty and you had to ask after check in for towels and soap that should be in every room and also their breakfast was nasty.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was worn. Not to the standard of country inns. Breakfast was not so good. Be better to offer less and make it good
Stayed 1 night in Sep 2023

2/10 Terrible

Iman

Disliked: Cleanliness, staff & service, property conditions & facilities
That hotel is not good we never come back
Stayed 1 night in Sep 2023

2/10 Terrible

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Eric

Disliked: Cleanliness, amenities, property conditions & facilities
At check in we where assigned 3 different rooms. The 3 room was suitable to sleep in but we had to keep the lid closed on the toilet to keep the sewage smell out of the room. The hotel itself wasn’t too clean. The price I paid for the room was not worth it. I spoke with other guests at hotel and had basically the same experience and was very dissatisfied with the property and the price they paid to stay and will not stay there again.
Stayed 1 night in Sep 2023

6/10 Okay

Thomas

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Annette

Disliked: Amenities
I didn’t like my stay it was not clean or properly ran
Stayed 3 nights in Sep 2023

2/10 Terrible

Lynae

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an terrible experience. They put us in a room with mold around the tub. The place was unclean and there were roaches. They had a shortage on towels and the gentleman named Issac that worked at the front desk was rude and unprofessional. He threatened one of my family members. I will be calling their customer service line to complain. I never had such a bad experience at a hotel. I traveled eight hours to get to the hotel and it was a Terrible stay.
Stayed 3 nights in Sep 2023

2/10 Terrible

Tyree

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had mold and mildew and I had got sick from it and was confirmed by management but was still assigned that room
Stayed 2 nights in Sep 2023

6/10 Okay

Lisa

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
It was disappointing. Nearly every room had something broken and pool bathroom was broken.
Stayed 2 nights in Aug 2023

6/10 Okay

Lisa

Business traveler
Disliked: Property conditions & facilities
There are a lot of things that were broken or not in operation during our stay. Breakfast was great!
Stayed 2 nights in Aug 2023

10/10 Excellent

Safariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Fred

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this dumpster with doors is the staff. I feel sorry for them having to make excuses for the piss poor owners of this dump. The experience starts when you enter the lobby that has burned out lights in the ceiling and stained and dirty furniture in the lobby. the "adventure" continues with an elevator that looks like it was wiped down with dirty rags. The floor has seen a vacuum since it was built, especially around the elevator. But wait, there's more. The room floor was absolutely filthy as when you walk across it in bare feet and get into the shower your feet as so dirty, it leaves black dirt in the wet area. Oh yeah, the shower has black mold in the corners. To top things off, there was one towel, two baby wash clothes and one floor mat. No hand towels, When the desk was asked for more towels they said they ran out of towels and did not have any more. On the third day of the stay, I had gotten two bath towels and two pool towels. Again, no hand towels. I would have checked out as soon as I got there but I would have lost the money on a prepaid room. Their franchise from Country Inn and Suites should be revoked immediately and I am forwarding this evaluation to the corporate offices and to Raddison. Avoid this slum lords dream at all cost! Again, the owners are a bunch of cheap jerks and do not deserve the ownership of this disgrace!
Stayed 5 nights in Aug 2023

2/10 Terrible

Laura, Hagerstown

Traveled with family
Disliked: Amenities
Very disappointing as I’ve stayed at country inn and suits before. This place was horrible. It took 6 trips to the front desk to get keys to work for the room. We had to ask for trash cans, the towels were like something from a car wash, I had to wipe down the light switches and door knobs due to grime. Cold shower, no hot water, when you turned the sink on the lever flew off and the floor/carpet very grimy.. My feet were black!! And we had to put a chip clip on the curtains to keep them together because someone didn’t put them on right…. Never again!!
Stayed 1 night in Aug 2023
Response from Customer Care on 2023/8/24
Thank you for taking the time to post a review. We're sad knowing that your stay was anything less than pleasing due to the cleanliness and condition of the room during that visit. It is our top priority to provide comfortable accommodation to all of our valued guests and we apologize for any inconvenience this may have caused you. Know that your feedback is truly valuable to us and will be forwarded to the hotel management for further improvement of our services. We hope for another opportunity to make a more favorable impression in the future.

2/10 Terrible

Jorge

Traveled with family and small children
Disliked: Staff & service
They give our room to other people, and send us to a really bad and unsafe hotel
Stayed 1 night in Aug 2023