Deluxe Double Room | In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Yaju Hotel

2.5 out of 5
Yaju Hotel
12 Lorong 12 Geylang #01-00, Singapore

Reviews

6.0
Rating 10 - Excellent. 23 out of 225 reviews" "
Rating 8 - Good. 54 out of 225 reviews" "
Rating 6 - Okay. 64 out of 225 reviews" "
Rating 4 - Poor. 47 out of 225 reviews" "
Rating 2 - Terrible. 37 out of 225 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

7.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

6/10 Okay

Lynn, Malaysia

Traveled with family
Liked: Staff & service
Parking was good with ample space during our stay. Good Wifi connection in the room. Aircon was cool & comfortable for the hot weather. Walking distance to nice eateries and shops. Hotel is popular with tourists & families. Bathroom with toilet & bathtub was quite run-down. Overall ok with the budget pricing.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Singapore bus and transport is ease and service is outstanding. Using google maps, we could get anywhere easily with the Right change for payment.
Stayed 2 nights in Jan 2020

8/10 Good

Suzanna

Liked: Cleanliness, room comfort
Disliked: Staff & service
The bed was very comfortable. It was great to have a mini bath rather than just a shower but it could have done with a shower curtain. The room was nice and clean but unmatching very cheap furniture made it look dated. Service was not as good as I expected for the price.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was larger than expected but good. and provided amenities are ok
Stayed 1 night in Jan 2020

8/10 Good

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Abner

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended very dirty lots of cockraches at the toilet. Toilet bowl and bath tub is old and lot of stain and smelly.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair value for the room
comfortable, clean 2 star hotel.
Stayed 1 night in Dec 2019
Response from Jiebin on 2019/12/24
Dear Guest, Thank you for the positive feedback. Glad that you enjoyed your stay with us. Merry Christmas to you

6/10 Okay

Verified traveler

Traveled with partner
The price is cheap and affordable. Location near to National Stadium which is my requirement to attend the U2 concert. However, the smell in toilet is bad. Don’t know what is it. 3/5
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great cheap and many food
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and cheap
Stayed 1 night in Sep 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
The room was nice, the bed big enough and comfortable
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Clean beds in a budget hotel
Front desk provided great customer service and accommodated us. Although the hotel does need some updates in all rooms, however the bed was quite clean and comfortable. It is situated in an area where you have access to great foods and grocery stores that we walked to which was convenient. For a budget hotel it worked for us as we had a short stay. If only they could provide more channels beside the 2 that was available (only 1 of the 2 was in English
Stayed 4 nights in Oct 2019

8/10 Good

ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only one problem they have no fridge no microwave.
OK
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
affordable for a budget trip. staffs are friendly.
Stayed 1 night in Jul 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Sep 2019

8/10 Good

Snorre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from J on 2019/9/6
Dear Guest, Thank you for the positive feedback! We look forward to seeing you again.

8/10 Good

Syed Tahseen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from J on 2019/9/6
Dear Guest, Thank you for the positive feedback! We look forward to seeing you again.

10/10 Excellent

WICKRAMARACHCHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Jiebin on 2019/8/16
Dear guest, Thank you for the positive feedback! We are glad that you enjoyed your stay with us @ Home Suite View Hotel.

4/10 Poor

Kim hock

Disliked: Cleanliness, property conditions & facilities, room comfort
won't stay again
no comment
Stayed 1 night in Aug 2019

10/10 Excellent

Thanutchapon, Thailand

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Free water for everyone every day and daily cleaning The bathroom is a shower, no tub, the hotel is clean, but the towels that change for the next day will be slim.There is only one plug beside the head of the bed. It is recommended that you bring the power strip if you have many people.
Stayed 3 nights in Jul 2019
Response from Jiebin on 2019/7/25
Dear Guest, Thank you for the positive feedback. We look forward to having you stay with us again. Have a pleasant day ahead

6/10 Okay

IFTEKHAR

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Jiebin on 2019/7/4
Dear Guest, Thank you for the feedback.

6/10 Okay

Verified traveler

Cleanliness is a issue
Ain’t as clean, saw little cockroaches and rag wasn’t changed
Stayed 1 night in May 2019
Response from Jiebin on 2019/5/22
Dear Guest, Thank you for the feedback. We will look into the matter right away.

8/10 Good

Stray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Jiebin on 2019/3/19
Dear Guest, Thank you for the positive review :) We hope to see you again!

6/10 Okay

Annabelle

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Budget hotel
Friendly staff, decent rooms. However, I was very disturbed by the pests as quite a few insects were spotted inside and around the drawers which were right beside the bed. Furthermore, the water heater was faulty.
Stayed 1 night in Jan 2019
Response from Jiebin on 2019/2/27
Dear Guest, Thank you for the review. We will definitely look into the matter

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2019
Response from Jiebin on 2019/2/13
Dear Guest, Thank you for the positive feedback :) We hope you enjoyed your stay with us at Home Suite View Hotel.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
All the facilities are old and got smelly in bed and the room.
Stayed 1 night in Feb 2019
Response from Jiebin on 2019/2/13
Dear Guest, We apologize for the bad experience you've had. We'll look into the matter right away.

6/10 Okay

Hui Hsin, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Kacoroch hotel
When we just arrived there are more than 5 kacoroches in the room of 4th floor. The next day change to another room in 7th floor, but still have one kacoroch inside the room. Very disappointed.
Stayed 4 nights in Feb 2019
Response from Jiebin on 2019/2/10
Dear Guest, We will investigate on this matter We are very sorry for the poor stay experience you've had at our property.

10/10 Excellent

Janet, Lucena, Philippines

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and close to downtown. I hope there's bedit on the restroom for convenience of the customer.
Stayed 4 nights in Jan 2019
Response from Jiebin on 2019/2/4
Dear Guest, Thank you for the positive review! Unfortunately the technology for bidet in the restroom is not easily available in Singapore. However, we'll take note of this review and see what we can do in time to come :) We hope to see you again!

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from Jiebin on 2019/4/2
Dear Guest, Thank you for the positive review and we hope to see you again :)

10/10 Excellent

Verified traveler

Stayed 4 nights in Jan 2019
Response from Jiebin on 2019/4/2
Dear Guest, Thank you for the positive review and we hope to see you again :)

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
not good experience wifi not working properly and
Stayed 2 nights in Jan 2019
Response from Jiebin on 2019/1/30
Dear Guest, Thank you for the feedback. We are sorry for the poor experience you've had at Home Suite View Hotel. We will rectify the problem directly.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Near the public transport. The room cleanliness very bad
Stayed 2 nights in Jan 2019
Response from Jiebin on 2019/1/30
Dear Guest, Thank you for the feedback.

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay here again
This place felt so dirty that we didn't even want to step in the shower. There were ants crawling from the vent to the desk and our bed, the shower looked so dirty, the room itself was falling apart. The only good thing was wifi worked fine, AC worked well and bed was comfy. It was a far walk from downtown core and it's in the middle of two train stations so it's a far walk to the train to get there. I would not recommend staying here.
Stayed 1 night in Jan 2019
Response from Jiebin on 2019/1/23
Dear Guest, Thank you for the review. We will definitely look into the matter and rectify the problems immediately.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Jiebin on 2019/1/14
Dear Guest, Thank you for the positive review :) We look forward to seeing you again.

8/10 Good

Khang Sean

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was good. Friendly and polite staffs. Beds were too soft. Mineral water supply is limited, have to buy from the near by shops. A lot of foods..... surrounding area. Self Service Laundry is just 2 streets away, within walking distant. Close to Gardens By The Bay. No problem with GRAB to get a taxi. 10-15 minutes walk to MRT stations Aljunied or Kallang (East West Line).
Stayed 6 nights in Dec 2018
Response from Jiebin on 2019/1/9
Thank you for the feedback.

4/10 Poor

Emmanuel

Disliked: Cleanliness, property conditions & facilities, room comfort
Unhappy
The door was spoiled, toilet floor was dirty
Stayed 1 night in Jan 2019
Response from Jiebin on 2019/1/11
Dear Guest, We are sorry to hear you had a poor experience at our hotel property. Rest assure that we will tackle and solve the problem listed by you.

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2018
Response from Jiebin on 2019/1/9
Thank you for the review.

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Jiebin on 2019/1/4
Dear Guest, Thank you for the feedback. Would appreciate if you could elaborate why a score of 1 out of 5.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly receptionist uncle. Room 813 is the best room, close to the lift and able to see the sunrise.
Stayed 1 night in Dec 2018
Response from Jiebin on 2018/12/26
Dear Shirley, I am glad you had a positive stay experience with us :) We look forward to seeing you again!

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
It is not clean inside the room. I could see bugs too
Stayed 7 nights in Dec 2018
Response from Jiebin on 2018/12/29
Dear Guest, We are sorry to hear that bugs were found inside the room. We have called for pest control to help us tackle the problems.

8/10 Good

Verified traveler

Liked: Staff & service
Front office staff is good but room experience is not that good. Aircon not that cold even it’s already 16degrees Fully carpeted but not sure if clean.
Stayed 1 night in Dec 2018
Response from Jiebin on 2018/12/26
Dear Guest, Thank you for the feedback! We'll look into the aircon settings, otherwise we'll engage our local aircon servicing company to tackle the problem.

8/10 Good

Fish

Liked: Staff & service, room comfort
I had requested for a higher level but they have a tour group and put me in lower level...
Stayed 1 night in Dec 2018
Response from Jiebin on 2018/12/26
Dear Guest, Unfortunately all requests for upper level are subjected to availability. However if you are able to make the reservation early, we'll be able to reserve the room of your choice.

6/10 Okay

Radhika

Not worth my money.
Stayed 1 night in Nov 2018
Response from Jiebin on 2018/11/28
Dear Guest, Thank you for the feedback. We are sorry to hear that your stay was not worth your money and would like to hear possible area for improvements to give you a pleasant stay.

4/10 Poor

Simanta

Cockroachs- small as well as big in the room. Very small room. Not a good place to stay when you are on holiday
Stayed 3 nights in Nov 2018
Response from Jiebin on 2018/11/30
Dear Guest, Thank you for the feedback. We apologize for the poor experience you had at our hotel. We are aware of infested rooms and has already call on the pest control to tackle the problems we are facing.

8/10 Good

Verified traveler

Quick check-in
Stayed 1 night in Nov 2018
Response from Jiebin on 2018/11/21
Dear Guest, Thank you for the positive feedback! We hope to see you visiting us again :)

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room carpet very poor. Taps leaking It seems no repairs are done for a while. Photo on website is deceiving
Stayed 4 nights in Nov 2018
Response from Jiebin on 2018/11/21
Dear Guest, Thank you for the feedback! I apologise for the bad experience you had in our hotel. Our maintenance staffs will definitely look into this matter.

10/10 Excellent

Maree, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, walk to eateries, train or bus
I would recommend this hotel as it was clean, comfy, good service, easy walk for food, close to bus, about 15 minute walk to train
Stayed 2 nights in Oct 2018
Response from Jiebin on 2018/11/8
Thank you for the positive review :) I'm glad you've had a pleasant stay at our hotel. We look forward to seeing you again in future! Have a great day & great year ahead! Cheers!

6/10 Okay

Anat, Thailand

Liked: Cleanliness, staff & service, room comfort
There is no shampoo in bathroom. Internet always disconnect at night.
Stayed 2 nights in Oct 2018
Response from Jiebin on 2018/11/3
Dear Guest, Thank you for the feedback! We are sorry to hear that you had a poor experience at our hotel Soap/Shampoo are provided in the bathroom and I suspect it may be depleted. In future if you do experience any difficulties, feel free to contact our front-desk staff for immediate assistance.

2/10 Terrible

Tom, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apparently vaccuuming of your room doesn't come standard. It's a decrepid hotel, certainly not worthy of the 2.5 stars it has been rated. Go down the stairwell and you will see clothes hanging off the railings, cigarette butts on the stairs, and even an ashtray - all in plain view of the no smoking signs posted with a $50 fine for infraction. To top it off, the stairwell is accessible to all, and when I exited, the door was propped open and vagrants that were smoking and hanging out by the exit abounded. Avoid this hotel at all costs! You get what you pay for in Singapore. Pay the extra $20 and stay in a place that is worthy to be called a hotel.
Stayed 1 night in Oct 2018
Response from Swee on 2018/10/18
Thank you for the review. I am sorry for the poor staying experience you had at our hotel. We'll definitely look into the matter to improve customer's experience

6/10 Okay

Tao, Seattle, WA

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Easy to get some food. Convenience to go anywhere.
Stayed 2 nights in Oct 2018
Response from Swee on 2018/10/18
Thank you for the review. We hope you had a pleasant stay at our hotel.