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Reviews of The Haven by JetQuay

3.5 out of 5
The Haven by JetQuay
65 Airport Boulevard, Changi Airport Terminal 3, #01-18, Singapore

Reviews

7.2

Good

Rating 10 - Excellent. 38 out of 163 reviews" "
Rating 8 - Good. 63 out of 163 reviews" "
Rating 6 - Okay. 36 out of 163 reviews" "
Rating 4 - Poor. 18 out of 163 reviews" "
Rating 2 - Terrible. 8 out of 163 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
I never checked in the hotel because I traveled from Malaysia and was not allowed to enter the Cory, but either Orbitz (Expedia) or the hotel was willing to help me with the cancellation. The hotel stated that I booked through the agent and should contact the agent to contact them, then when I contact the agent, the agent stated that it’s up to the hotel to issue a refund or not, they don’t talk to each other, they just keep telling me (customer) to talk to the other party. As ridiculous as this sounds, do NOT book with Orbitz going forward, because while they are charging you a booking fee, they are NOT your agent, therefore not going to act on your behalf...
Stayed 1 night in Mar 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick pitstop
Great little resting place and very convenient to everything you need..Will be sure to use again.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in Terminal 3 which makes it super convenient for early morning flights. Staff are friendly and helpful.
Stayed 1 night in Feb 2020

8/10 Good

Elizabeth, London

Liked: Cleanliness, staff & service, amenities
Got some good rest. Bed comfy enough even if only a twin size. They had white noise machines in the hallways which helped to keep it quiet. If you are a light sleeper and get a bad neighbour could be dodgy, as I could hear my neighbour clearly as she coughed (not an issue as I was already awake). Doubt it would be an issue as these aren’t really rooms for partying so much as sleeping. But there are TVs. The staff were friendly and made me at ease and were super helpful. There were morning snacks: cereal, toast, fruit, coffee, tea. Lounge was quiet and comfy. Overall quite clean. It’s not easy to find and you do have to go through customs, show your passport. Wasn’t a big deal as there was no line and security was at individual gates anyway. Overall, not bad value for a decent rest! Cheaper than a hotel and you don’t have to go outside.
Stayed 1 night in Feb 2020

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rejuvenated
Ideal stopover accommodation if transiting through Singapore Airport. Felt nicely rejuvenated after a shower & a few hours sleep for my onward flight.
Stayed 1 night in Feb 2020

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

JC

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's small to stay overnight, but might be good for couple hours. The room is too small for the money spent, like a jail chamber. More than $110 per 12 hours stay, but its convenient to catch next morning flight.
Stayed 1 night in Jan 2020

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful
Awful. Aircon freezing and couldn't adjust. Wall paper held up with tape. Hair in sheets including pubic hair. Bathroom not attached to room which I have never seen in a transit room before. Food awful. Unfortunately I can't find one positive thing to say. Truely awful.
Stayed 1 night in Dec 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I ever stayed at.
A 6ft by 6 ft room with Steiner chair. Not allowed to check in lungage earlier; no visitors into the room; air conditioning not adjustable Charging close to us$120 a night without private bathroom and shower room All the above were never mentioned in the ad. I demand a refund
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

4/10 Poor

Damian

Liked: Cleanliness, staff & service
Short stopover
The rooms don't have any toilet or shower in the room. I just needed a short stopover room as i was flight with Singapore airlines but I came in at Terminal 2 had to get over to Terminal 3 for the hotel and then back to Terminal 1 for my next flight ?? not very well planed out for Singapore Airport.
Stayed 1 night in Oct 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Sleep only; Room doesn't have toilet or shower
If in need of bed to sleep only - OK. But showers and toilet are separate, accessed via hallway and separate key for shower. Wallpaper on walls is peeling off and stuck together with pieces of sticky tape. Room was quiet with good airconditioning. Toilets communal. Showers separate and required getting separate key. Had a good sleep, which was all that mattered. It is not the Crowne Plaza! Which I totally loved.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Taka, Yokohama

Liked: Cleanliness, amenities
Convenience, very clean. a little cold in snap room. It cannot be adjusted.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique-bathrooms. Dry clean and modern Room - dry small Food average
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2019

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and quality
It's the second stay at this airport lounge/hotel. The customer service, cleanliness, and location are outstanding. Room price is fair for location. Bring an adaptor because the Singaporean wall outlet won't let you plug in the US devices. Wifi was fast. TV in room only 2 working channels.
Stayed 1 night in Jul 2019

8/10 Good

TAN

Liked: Cleanliness
Location quiet good , clean but no vegetarian food provide .
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Haven
The Haven by Jetquay is a ‘must’ and part of my trip costs to Spore. My plane arrived late and it is a relief to just check in and rest till the next day before heading downtown, The staff led by Zaleha is pleasant and service oriented: Haryani, Ann, others who worked behind the scenes eg. Housekeeping. Great service and value for tired travelers.
Stayed 1 night in Jul 2019

6/10 Okay

CC, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
If you do not expect any hotel services, this place is not a bad choice for overnight stay for single travelers who transit at Changi Airport. The food are not tasty at all, but it is easy to find better food in the airport. The sleeping room and shower room is small but clean.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient of location and flexible and considerate staff.
Stayed 1 night in Jul 2019

6/10 Okay

NTV, Texas, USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nap room temperature was very cold all night. There was no option to control nap room temperaure. I was very uncomfortable with the nap room and was not able to sleep at all. I would not stay at this hotel again until nap room temperature situation is fixed. If you need to stay at Changi, I would recommend the Crowne Plaza Hotel which is located on the arrival hall of terminal 3; or get a hotel outside of Changi.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is this hotels best asset. Changi airport has great shopping and restaurants.
Stayed 1 night in May 2019

10/10 Excellent

A.Man, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, Clean and quiet place to relax. Very nice and welcoming staff.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the nap room, it was clean and the check-in was easy. It was exactly as expected. It was a small room so if you are a larger person it may not be comfortable and it is a little pricey for what you get but you pay for the convienance of having a place to rest during a long layover if you do not want to leave the airport. Overall a good experience.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
There was so much noise for a place to sleep. I was woken by staff on multiple times working outside my room.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very Comfortable accommodation, Clean tidy , selection of snacks not so good .Easy location for a transit stopover!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient and the free snacks and drinks was a bonus.
Stayed 1 night in Feb 2019

6/10 Okay

Lok

Liked: Staff & service
The title of the booking on Chinese name may have misleading. It should call 休息室 instead of 酒店
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Feb 2019

10/10 Excellent

Lay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my favorite part of arrival. I landed on Feb 1 around 1230am and found my way to the Haven. Always very nice to see the staff at the reception. Despite the fact that it is past midnight, there is no lapse in service. The facilities are clean and rooms comfortable. It helps that the price also comes with breakfast. The best part is to meet the staff, familiar faces (the supervisor in the morning, Jocelyn and the housekeeper). It always feel so good to be here and I will book the room again the next trip when arriving on a flight past midnight.
Stayed 1 night in Jan 2019

4/10 Poor

Charles, Cincinnati

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
The sevice staff at night was not good. There were 3 of them together working at the front desk. Not sure if it was language/communication issue or just the lack of knowledge on how to provide a warm hospitality to guests. Food provided was ery cold and not tasty at all, likely the staff did not give enough time and attention to defrost or warm it up. With the price i paid for a one night stay, i should have gone to stay at the real hotel, like Crown plaza nearby.
Stayed 1 night in Jan 2019

4/10 Poor

Per

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2019
Response from The Haven by JetQuay on 2019/1/18
Thank you for the feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The toilets and the showers were very clean, a big thank you has to be said to the cleaning staff. But the bed rooms would be much better with wooden or tilled floors instead of carpet. For a humid country like Singapore 🇸🇬 ( Great country by the way) carpeted floors are a big No No in my humble opinion.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
For such a small nap room and the facilities, it can be considered expensive.
Stayed 1 night in Dec 2018

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great for a few hours..
Too cold at night
Stayed 1 night in Dec 2018

8/10 Good

Rick, Houston, TX USA

Liked: Cleanliness, staff & service
This was my 3rd stay at the Haven and it continues to meet my needs for a short stay waiting on flight transfers at a reasonable cost (although it keeps rising). Bathroom facilities are excellent and well maintained. The “nap rooms” are still adequate but I’m starting to see more wear and tear over time. My continued main “con” is that the rooms are extremely cold with no way to adjust your individual temperature. I like cold rooms but this was a bit too much. For example, I had to keep my whole body under the covers to remain warm enough. I think they offer extra blankets and should have taken one this time. Overall, this is still probably the only fair option out there at this airport so I will likely return again.
Stayed 1 night in Nov 2018

10/10 Excellent

RAHULKUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended to stay
Very nice specially when we have long gap between flights
Stayed 1 night in Nov 2018

6/10 Okay

Marina

Liked: Cleanliness
Stayed 1 night in Oct 2018

6/10 Okay

Liz, Toronto

Liked: Cleanliness, staff & service
I was expecting small, but not quite so small. Everything was nice and clean, but not having my own bathroom was a disadvantage especially in the middle of the night.
Stayed 1 night in Oct 2018

8/10 Good

George

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2018