Outdoor pool

Reviews of The Clan Hotel Singapore by Far East Hospitality

5 out of 5
The Clan Hotel Singapore by Far East Hospitality
10 Cross Street, Singapore, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 182 reviews" "
Rating 8 - Good. 28 out of 182 reviews" "
Rating 6 - Okay. 13 out of 182 reviews" "
Rating 4 - Poor. 1 out of 182 reviews" "
Rating 2 - Terrible. 4 out of 182 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with group
Toiletries were not enough for two people and free mini bar had 4 cans if soft drinks on arrival and not replenished during stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Phyllis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. Fab service. Will stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rupert, St Peter Port

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A proper boutique business hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

FREDA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Staff excellent. Rooms on small side but is in the city
Stayed 4 nights in Apr 2024

10/10 Excellent

Brijesh

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay hear again, service was amazing.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and unique hosting style for guests with so many detailed touches to make you feel welcomed and comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

PEDRO, Locust Manor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Sanjay

Stayed 3 nights in Apr 2024

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 5* experience at The Clan. Modern and stylish design with friendly and polite staff. Perfect location. Gym and pool just lovely.
Stayed 2 nights in Mar 2024

10/10 Excellent

Regan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great condition and attentive staff members.
Stayed 3 nights in Mar 2024

8/10 Good

Albert, San Mateo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent except rooms are too small for the price. There are literally no places to put suitcases.
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location staff was brilliant good stay
Stayed 1 night in Mar 2024
Response from The Clan Keeper on 2024/3/21
Dear Esteemed Guest James,Thank you for your kind words. We pride ourselves on our convenient location, elegant aesthetic, and delicious breakfast offerings. Our team works hard to ensure our rooms are spacious and impeccably clean for our guests. We appreciate your positive feedback and hope to welcome you back in the future. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon.Thank you for choosing our hotel.Warm regards,The Clan KeeperBe One of Us

10/10 Excellent

Bryony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Easy to get about close to the hawker centre, satay street and across the road from the metro. The views from the pool were spectacular and was able to swim till 12am.
Stayed 3 nights in Feb 2024
Response from The Clan Keeper on 2024/3/4
Dear Esteemed Guest Bryony,Thank you for your kind words. We pride ourselves on our convenient location, elegant aesthetic, and delicious breakfast offerings. Our team works hard to ensure our rooms are spacious and impeccably clean for our guests. We appreciate your positive feedback and hope to welcome you back in the future. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon.Thank you for choosing our hotel.warm regards,The Clan KeeperBe One of Us

6/10 Okay

Tan Lo

Stayed 3 nights in Feb 2024
Response from The Clan Keeper on 2024/3/21
Dear Esteemed Tan Lo,We want to express our sincere gratitude for taking the time to provide us with feedback on your recent stay. We are disappointed to learn that your experience did not meet your expectations. Please know that we take your comments seriously and will use them to improve our services.We hope that you will consider giving us another opportunity to provide you with the exceptional experience that our guests have come to expect. We would be honored to welcome you back and demonstrate the true essence of our hospitality.Thank you for choosing our hotel.Warm regards,The Clan Keeper Be one of Us

10/10 Excellent

Hrishikesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is centrally placed, minutes walk from china town and hawkers markets including Lau Pa Sat and also has many very good local eateries just beside the hotel. It’s also next to an MRT stop which made travel across the city extremely convenient. The pool was small and felt a little crowded when we went but I’m sure is relaxing when there are less people. The room had everything we needed, had a very comfortable bed and was nice and quiet. The breakfast was delicious with local specials on a Sunday. We had the chicken noodles in broth, which was amazing. The staff were warm and welcoming and made our stay very enjoyable. Would highly recommended this hotel.
Stayed 6 nights in Feb 2024
Response from The Clan Keeper on 2024/2/21
Dear Esteemed Guest Hrishikesh,Thank you for sharing your detailed and glowing feedback of our establishment. It's delightful to hear that the hotel's convenient location near China Town and local eateries, coupled with its proximity to an MRT stop, added to the ease of your travel experience. While the pool may have been bustling during your visit, it's wonderful to know that the room provided a peaceful retreat with all the necessary amenities and a comfortable bed.We are delighted that you enjoyed our breakfast delights of our local specialties, particularly the chicken noodles in broth. I'm pleased to hear that our staff's warmth and hospitality enhanced your overall stay, making it a truly enjoyable experience. Your recommendation speaks volumes about the quality of service at the hotel. Once again, thank you for taking the time to share your experience with us. Thank you for choosing our hotel and have the pleasure of welcoming you back to our hotel soon.Warm regards,The Clan Keeper Be one of Us

10/10 Excellent

Netanel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property. Honestly. Everything you could need and more is in the room. Extremely convenient.
Stayed 3 nights in Jan 2024
Response from The Clan Keeper on 2024/2/19
Dear Esteemed Guest Netanel,It brings me immense joy to hear about your delightful experience at The Clan Hotel in Singapore. Your glowing review truly captures the essence of luxury and convenience that the hotel offers. The rooftop pool, overlooking the vibrant cityscape, indeed provides a perfect sanctuary for relaxation and rejuvenation.The proximity of Chinatown and the subway station further enhances the allure of this exquisite establishment, offering unparalleled accessibility to the cultural and culinary treasures of the city. Your commendation of the hotel's pristine cleanliness is a testament to their unwavering commitment to excellence.Thank you for sharing your honeymoon experience with us, and we wholeheartedly join you in recommending The Clan Hotel to discerning travelers seeking a harmonious blend of sophistication and comfort.Warm regards,The Clan KeeperBe One Of Us

6/10 Okay

Rudy

Disliked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from The Clan Keeper on 2024/3/4
Dear Esteemed Guest Rudy,We sincerely appreciate your valuable feedback regarding your recent hotel experience. We are delighted to learn that you had a pleasant stay with us. Your kind words serve as a testament to our continuous efforts in providing exceptional hospitality. We look forward to the opportunity of welcoming you back soon.Thank you for choosing our hotel.Warm Regards,The Clan Keeper Be One of Us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from The Clan Keeper on 2024/3/4
Dear Esteemed Guest,We sincerely appreciate your valuable feedback regarding your recent hotel experience. We are delighted to learn that you had a pleasant stay with us. Your kind words serve as a testament to our continuous efforts in providing exceptional hospitality. We look forward to the opportunity of welcoming you back soon.Thank you for choosing our hotel.Warm Regards,The Clan Keeper Be One of Us

10/10 Excellent

Yu-Ying

Stayed 3 nights in Jan 2024
Response from The Clan Keeper on 2024/3/21
Dear Esteemed Guest Yu Ying,Thank you for your kind words. We pride ourselves on our convenient location, elegant aesthetic, and delicious breakfast offerings. Our team works hard to ensure our rooms are spacious and impeccably clean for our guests. We appreciate your positive feedback and hope to welcome you back in the future. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon.Thank you for choosing our hotel.warm regards,The Clan KeeperBe One of Us

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Clan Keeper on 2024/3/4
Dear Esteemed Guest Simon,We sincerely appreciate your valuable feedback regarding your recent hotel experience. We are delighted to learn that you had a pleasant stay with us. Your kind words serve as a testament to our continuous efforts in providing exceptional hospitality. We look forward to the opportunity of welcoming you back soon.Thank you for choosing our hotel.Warm Regards,The Clan Keeper Be One of Us

10/10 Excellent

Huy

Stayed 1 night in Jan 2024
Response from The Clan Keeper on 2024/3/21
Dear Esteemed Guest Huy,Thank you for your kind words. We pride ourselves on our convenient location, elegant aesthetic, and delicious breakfast offerings. Our team works hard to ensure our rooms are spacious and impeccably clean for our guests. We appreciate your positive feedback and hope to welcome you back in the future. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon.Thank you for choosing our hotel.warm regards,The Clan KeeperBe One of Us

10/10 Excellent

Deborah, Exeter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the tea service upon arrival. Very convenient to walk to both Chinatown and the marinas. Comfortable bed!!!’
Stayed 2 nights in Jan 2024
Response from The Clan Keeper on 2024/2/21
Dear esteemed guest Deborah,Thank you for sharing your feedback about your recent stay with us. We greatly appreciate your comments and the opportunity to respond.We are pleased to hear that you found our hotel's location to be very convenient, particularly its proximity to China Street. As a boutique hotel, we take pride in our new and contemporary decoration, and we are glad that it resonated with youIt brings us great joy to hear that the tactile experience, from the comfortable bed with a soft mattress cover to the silky bed linen, provided you with pure pleasure.We are delighted to hear of your enriching experience and look forward to welcoming you back to The Clan Hotel for more unforgettable moments.Warm regards,The Clan KeeperBe One of Us

10/10 Excellent

Marlene

Stayed 4 nights in Jan 2024
Response from The Clan Keeper on 2024/3/21
Dear Esteemed Guest Marlene, Thank you for your kind words. We pride ourselves on our convenient location, elegant aesthetic, and delicious breakfast offerings. Our team works hard to ensure our rooms are spacious and impeccably clean for our guests. We appreciate your positive feedback and hope to welcome you back in the future. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon.Thank you for choosing our hotel. Warm regards,The Clan KeeperBe One of Us

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly help, wonderful pool and rec room on 30th floor. We'd go back.
Stayed 3 nights in Dec 2023
Response from The Clan Keeper on 2024/1/2
Dear Kenneth,We are thrilled to hear that you enjoyed our great location, friendly assistance, and the wonderful pool and rec room on the 30th floor. It is our pleasure to provide our guests with exceptional amenities and service to ensure a memorable stay. Your positive feedback is truly appreciated, and we look forward to the opportunity to welcome you back for another delightful experience in the future.Warm regards,The Clan Keeper Be one of Us

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tea ceremony with The kind gentleman was unique and very informative .very kind and thoughtful doormen and friendly front desk staff.
Stayed 1 night in Dec 2023
Response from The Clan Keeper on 2023/12/25
Dear Donald,Thank you for your kind words and feedback regarding your tea ceremony experience with our esteemed gentleman. We are delighted to hear that you found it unique and very informative. Our team takes great pride in providing exceptional service and ensuring our guests feel welcome and well taken care of.We greatly appreciate your recognition of our kind and thoughtful doormen, as well as our friendly front desk staff. It is our aim to create a warm and inviting atmosphere for all our guests, and your feedback serves as a testament to our efforts.We look forward to the opportunity to welcome you back to our establishment in the future and provide you with another memorable experience.Warm regards,The Clan Keeper Be one of Us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel close to everything
Stayed 3 nights in Dec 2023
Response from The Clan Keeper on 2023/12/25
Dear Emma,Thank you for your message. We are delighted to inform you that we have a stunning hotel perfectly situated in the heart of the city, offering easy access to all the major attractions and amenities. Our establishment epitomizes elegance and sophistication, ensuring an unforgettable experience for our esteemed guests. We would be thrilled to have you as our valued patron and provide you with exceptional service that exceeds your expectations.Warm RegardsThe Clan Keeper Be one of Us

10/10 Excellent

Tommy Meyer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2023

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2023

10/10 Excellent

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet hotel with very good amenities. Didn't like the second floor small lobby.
Stayed 3 nights in Nov 2023
Response from The Clan Keeper on 2023/12/18
Dear Esteemed Guest Lloyd,Thank you for your valuable feedback regarding your recent stay. We appreciate your recognition of the excellent amenities provided at our hotel. We apologize for any inconvenience caused by the size of the second-floor lobby and will take your comments into consideration to further enhance our guests' experience. Your satisfaction is our top priority, and we hope to welcome you back soon to provide you with an even more exceptional stay.Warm regards,The Clan Keeper Be one of Us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Yee Chiung

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central and close to mrt station
Stayed 4 nights in Nov 2023
Response from The Clan Keeper on 2023/11/27
Dear Esteemed Guest Yee Chiung, We sincerely appreciate your valuable feedback regarding your stay with us. Your recognition of our prime location as advantageous and convenient is truly gratifying. We eagerly anticipate the opportunity to welcome you back for another exceptional experience soon.Thank you for choosing our hotel.With warm regards,The Clan KeeperBe One of Us

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great! The gym and pool on the roof offered wonderful views. Room was clean and had very comfortable beds. We liked how walkable it is to everything we wanted to do.
Response from The Clan Keeper on 2023/11/17
Dear Jamie,Thank you for taking the time to share your stay experience with us. We are glad to hear you enjoyed our facilities and amenities. We look forward to welcome you again soon.Warm Regards,The Clan KeeperBe One Of Us

10/10 Excellent

Luther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all a nice hotel that is very new and clean with only two complaints, firstly the rooms are small. We stayed there as a couple and found there just isn't enough room if you have two suitcases. The bed is King size and we found ourselves almost tripping over each other, but really how much time do you spend inside your hotel room when you are holiday. The only other complaint is the price probably due to current exchange rates this hotel cost in excess of $400 AUD per night, for a very small room which I think is very expensive.
Stayed 3 nights in Oct 2023
Response from The Clan Keeper on 2023/11/17
Dear Nicholas,We appreciate you taking the time to tell us about your hotel experience. We are happy to hear that you enjoyed your stay. We hope to welcome you back and hope to have another chance to serve you with a true Clan experience soon.Warm Regards,The Clan KeeperBe One Of Us

10/10 Excellent

Kimi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Oct 2023

10/10 Excellent

Jess

Room was small but absolutely lovely
Stayed 1 night in Sep 2023

6/10 Okay

June

Stayed 2 nights in Sep 2023

10/10 Excellent

Ronald

Stayed 2 nights in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities
A perfect boutique Hotel with easy access to shopping, dining etc...
Stayed 2 nights in Aug 2023

10/10 Excellent

Enobong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great staff and service
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect boutique Hotel in ideal location.
Stayed 1 night in Aug 2023

8/10 Good

Melanie fawcett

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but not sure it's worthy of 5stars. Breakfast very average, pool area only OK. Had to ask for our room to be serviced on the first day.
Stayed 3 nights in Aug 2023

10/10 Excellent

Joanne

Stayed 1 night in Aug 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with friendly professional staff! Great location close to many food options, transport, Chinatown, etc…
Stayed 2 nights in Jul 2023

10/10 Excellent

Harada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic new hotel in a great location
Fantastic new hotel in a great location - just a stone's throw from Telok Ayer MRT and a few minutes' walk from Chinatown. The staff were great too. We booked a Premier Double Room and requested a high floor corner room which we were granted. The room had a great view over Chinatown to one side and the Business District Skyscrapers to the other. Breakfast was delicious and had plenty of vegan options for my wife.
View from our corner room
View from our corner room
Stayed 3 nights in May 2023

6/10 Okay

Rick

Liked: Cleanliness, property conditions & facilities
This is well located in the business area.
Stayed 2 nights in Jul 2023

10/10 Excellent

Stoycho

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Rooms were clean and well maintained. We had 2 special check-in requests that were handled timely and efficiently. Communication prior to our trip was smooth.
Response from The Clan Keeper on 2023/6/30
Dear Stoycho,We appreciate you taking the time to tell us about your hotel experience. We are happy to hear that you enjoyed your stay. We hope to welcome you back soon.Warm Regards,The Clan KeeperBe One Of Us

10/10 Excellent

Mahan

Liked: Cleanliness, staff & service, property conditions & facilities
Had the most wonderful stay at The Clan Hotel. Outstanding staff and hospitality. The property is very close to metro and located centrally. Look forward to visiting again soon :)
Stayed 4 nights in May 2023