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Reviews of Fragrance Hotel - Balestier

2 out of 5
Fragrance Hotel - Balestier
255 Balestier Road, Singapore

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 206 reviews" "
Rating 8 - Good. 78 out of 206 reviews" "
Rating 6 - Okay. 50 out of 206 reviews" "
Rating 4 - Poor. 28 out of 206 reviews" "
Rating 2 - Terrible. 16 out of 206 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marion Aaron John, Manila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's near the bus stations so you can easily check your itinerary to plan your transportation going to different places. The food places and convince stores are very near the place so no more worries buying some of your essentials. I appreciated the continues new towels, toothbrushes provided daily and that the shower has hot water.
Stayed 6 nights in Mar 2024
Response from Roland on 2024/4/8
Dear Marion,Thank you for leaving a five star review for Fragrance Hotel Balestier, and loving the great accessibility we provide for our guests with our convenient location! You are indeed correct to point out that our hotel is in the vicinity of many eateries, public transport and convenient amenities. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in this hotel Near Bus station and near Whampoa Hawker But it's quite far to all tourist destination
Stayed 2 nights in Mar 2024
Response from Roland on 2024/3/24
Dear Melanie,Thank you for highlighting that our hotel is located in close proximity to many eateries, public transport and convenient amenities. Our hotel allows for easy access to the popular attractions via Singapore's world class public transport system. Please do not hesitate to approach my colleagues at the front desk for the best tips on travelling in our city! We look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

8/10 Good

Flordeliza

Traveled with partner
Liked: Cleanliness, staff & service
Clean.
Stayed 1 night in Jan 2024
Response from Roland on 2024/1/23
Dear Flordeliza,We are delighted to learn that you had enjoyed your stay with us, in particular from our very clean accommodation. It is our pleasure to be of service to you and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Alan

Traveled with family
Liked: Cleanliness, staff & service
the place is good, so many restaurants but its far
Stayed 6 nights in Dec 2023

10/10 Excellent

Leon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will book again
Stayed 4 nights in Dec 2023

4/10 Poor

Sem

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

AMOUZOU

Business traveler
Disliked: Staff & service
Stayed 4 nights in Nov 2023
Response from Roland on 2023/11/19
Dear AMOUZOU,We are not able to locate any useful feedback in your review to help us identify the area to improve the guest experience. Please do approach our helpful Front Desk of any feedback and my colleagues will assist to ensure that your stay with us is pleasant.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

MICHAEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for budget trips. Excellent service.
Service was great, room was clean. Building and room shows a bit of age but all fine, everything still works. Happy with my family's stay.
Stayed 6 nights in Sep 2023
Response from Roland on 2023/10/4
Dear MICHAEL,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are thrilled that we were able to provide you and your family with an impeccable stay from our clean room and excellent service! We hope to see you again on your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Functional and clean
Clean and ok for 1 night.
Stayed 1 night in Apr 2023
Response from Roland on 2023/5/14
Dear Sharon,The Hotel Team is delighted to receive your awesome review rating! We are happy to hear that you had a comfortable stay with our clean room and we would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

4/10 Poor

Sonnie, BECKENHAM

Disliked: Staff & service, amenities, property conditions & facilities
Nothing unique about this property. Just frustrated how they handled my reservation.
Stayed 1 night in Feb 2023

8/10 Good

Pang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious. Lightings are not bright enough, not a problem during daytime by drawing the curtain. Air condition is good. Getting down the bunk bed may be an issue.
Stayed 8 nights in Feb 2023
Response from Roland on 2023/3/20
Dear Pang,We are pleased to hear that you had enjoyed your stay with us. Some of our guests prefer a dim lighting in the room to provide a cozy feel. Nonetheless, we value your comments for they are essential to us to continuously improve and we hope to have the opportunity to welcome you again!Warm Regards,RolandGuest Experience Executive

8/10 Good

Sue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can't beat the price! The hotel itself was quiet and clean with good location to public transit but was also within walking distance to many key areas. The only downfall? No extra sheets nor blankets were available for the sofa couch. Good thing we had travel pillows and an airplane blanket!
Stayed 3 nights in Feb 2023
Response from Roland on 2023/3/5
Dear Sue,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! It means a lot to us to hear that you had a great stay in our hotel and we are pleased to know that our hotel and its accessible location had met your needs as a traveller. We appreciate your valuable feedback as it helps us identify the areas so as to improve the guest experience. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Warunee

Stayed 2 nights in Feb 2023

10/10 Excellent

A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you pay. You cant really complain. Special shoutout to Ginny, she is very helpful and cute.
Stayed 3 nights in Jan 2023
Response from Roland on 2023/2/18
Dear A,Thank you for leaving a five star review and compliments for our lovely hospitality team. We pride ourselves on delivering service from the heart and we have shared your kind recognition with our staff Ginny. We hope to have the pleasure of inviting you through our doors again.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Roland on 2023/1/1
Dear Alice,Thank you for the five star review! We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

8/10 Good

silver

Liked: Amenities, property conditions & facilities

8/10 Good

Sathany

Traveled with family
Liked: Cleanliness, staff & service, amenities
Its a clean room with a little bath and toilet. Unfortunately a lot of vehicles noise came into the room day and night.
Stayed 6 nights in Nov 2022

6/10 Okay

Mary Ann

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2022
Response from Roland on 2022/12/20
Dear Mary,We appreciate your review and thank you for staying with us. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

8/10 Good

Giri

Traveled with family
Liked: Cleanliness, staff & service
We spent 3 nights during our transit through Singapore. The room was clean and had all the basics. The service was satisfactory. I would recommend the place for any budget minded people. The central location of the property makes it convenient to reach all the popular sights.
Stayed 4 nights in Jul 2022
Response from Stanley on 2022/9/27
Dear Giri,We are glad to hear that you had enjoyed our clean rooms and warm service from our staff. The Hotel Team looks forward to be of service to you again.Warm Regards, Stanley Guest Relations Executive

8/10 Good

cuong

Stayed 4 nights in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a hotel alright
it has everything a hotel has. not bad for the price during Covid period
Stayed 1 night in Dec 2021

8/10 Good

DONG CHENG

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from cynthia on 2021/6/17
Dear DONG CHENG, Thank you for taking time to rate your positive stay experience here. It is our pleasure to be of service to you. Regards, Cynthia Senior Customer Relations Executive

8/10 Good

Didier

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Jack Chee on 2020/12/18
Dear Didier, Thank you for choosing Fragrance Hotel - Balestier as your preferred accommodation choice in Singapore! The Hotel Team is pleased to hear of your positive feedback. We would love to welcome you back for another great experience with us on your next visit! Regards, Jack Chee Senior Customer Relations Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2020
Response from Jack Chee on 2021/3/14
Dear Hotel Guest, I am dismayed to learn of your disappointing stay experience at the property. The Hotel Team will continually seek ways to improve our guest’s stay experience in order to meet to the expectations of our guests. Regards, Jack Chee Senior Customer Relations Manager

2/10 Terrible

Toni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Jack Chee on 2021/3/14
Dear Toni, I am sorry to learn of your less than satisfying stay experience at the property. The Hotel Team will strive to do better so as to meet to the expectations of our guests. Regards, Jack Chee Senior Customer Relations Manager

2/10 Terrible

Choong Fah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I called to cancel the booking and asked for a refund due to the outbreak of covid-19 but no attempt were made to reply me Very very very disappointed with the service. I didn’t check in at all The bookings was to no avail
Stayed 2 nights in Feb 2020

8/10 Good

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel in a good location
Checkin experience was good, our hotel room was small but that is to be expected with a budget hotel in singapore. Great location just a 5 minute walk away from a hawker center and bus stop right down the street. Would stay again!
Stayed 3 nights in Feb 2020
Response from Thaddaeus on 2020/2/27
Dear Evan, Thank you for your awesome review and pledge of support for Fragrance Hotel - Balestier! We are delighted that you have thoroughly enjoyed your Fragrance experience, especially with our great location and proximity to the Hawker Centre and Bus Stop! We will be looking forward to having you back with us very soon! Best Regards, Thaddaeus Guest Experience Executive

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
booked a reservation and checked in @ 8pm after dinner, The staffs registered us and told us we have been upgraded from double to triple room. Took our key and went up to find out that our “upgraded” room is a DIRTY room. Rubbish is everywhere, bed is not make up. Called the staff about it, and he DID NOT know that the room is DIRTY. Went down and waited again for our next room, went up again to found out that it’s a twin bed which we did requested. Was very disappointed about the staff who did not know anything about the room is it in vacant clean or vacant dirty. I hope the staff can be more attentive about it
Stayed 1 night in Jan 2020

2/10 Terrible

Wilson

Stayed 1 night in Jan 2020

8/10 Good

Tay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Jil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for your buck, no frills, comfortable beds and a relatively convenient location
Stayed 2 nights in Nov 2019
Response from Davin on 2019/12/20
Dear Jil, Thank you for choosing to stay with us. We are delighted that we were able to fulfill all of your expectations. It is our pleasure to be of service to you. Best Regards, Davin Guest Experience Executive

8/10 Good

Gregory

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Location is good. Nearby is a big hawker centre
Stayed 2 nights in Nov 2019

6/10 Okay

Calypso

Business traveler, Traveled with family
Disliked: Amenities
Location was good. There is a hawker centre nearby.
Stayed 2 nights in Nov 2019
Response from Thaddaeus on 2019/11/17
Dear Calypso, Thank you for choosing Fragrance Hotel - Balestier, and appreicating our great location and proximity to the hawker centre. Please do consider staying with us again in the near future. Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It's good for the money we paid, it's Singapore! The property were reasonably clean. There was no windows in the bathroom, so the bathroom was smelly. The staff did go extra mile to meet our needs. Thanks so much to Cythia who amended my bookings for me. Cythia is a super star! I met Jessica in the hotel, she was pretty friendly too, and shared some travel tips with me.
Stayed 4 nights in Sep 2019

10/10 Excellent

Zulkifle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should lower the price due to location inconvenien
Online System stated 4 adult but hotel staff at Registration don’t allow. Very Disappointed. Bath room toilet door unable to clock. There is no mat outside the bath room to dry guest feet. TV controller not working. Dust bin to small.
Stayed 1 night in Oct 2019
Response from Thaddaeus on 2019/10/11
Dear Zulkifie, Thank you for your good review for Fragrance Hotel - Balestier. I have submitted your feedback to the maintence team for their immediate follow up. Buses directly outside the hotel goes to the nearest MRT stations. Please consider staying with us at our sister hotels with more convenient locations. Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

James, Texas

Liked: Cleanliness
Good location. A it pricey for a no frill basic lodiging.
Stayed 2 nights in Sep 2019
Response from Thaddaeus on 2019/9/29
Dear James, Thank you for your great review for Fragrance Hotel - Balestier, and appreciating our good location. Our room rates are competitively set to provide great value for our guests. Best Regards, Thaddaeus Guest Experience Executive

10/10 Excellent

miriani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Mahesh Kumar

Liked: Cleanliness, property conditions & facilities, room comfort
For families
It's nice to stay here. Comfortable room. Specially for families.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to attraction places by bus. Staffs were very nice. I like this place.
Stayed 2 nights in Jul 2019
Response from Thaddaeus on 2019/7/19
Dear Guest, Thank you for your wonderful review for Fragrance Hotel - Balestier. We are heartened to hear that you have enjoyed your stay with us. Please come back soon. Best Regards, Thaddaeus Guest Experience Executive

10/10 Excellent

Jaq, Manila philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balestier at it's finest
Nice hotel friendly staffs.
Stayed 4 nights in Jun 2019
Response from Thaddaeus on 2019/7/7
Dear Jaq, Thank you for your excellent review for Fragrance Hotel - Balestier, and appreciating our signature Fragrance hospitality! It has been our utmost pleasure to have served you well and we look forward to having you again in the near future. Best Regards, Thaddaeus Guest Experience Executive

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family and small children
I like the location but the hotel rooms are quite small.
Stayed 3 nights in Jun 2019
Response from Ariel on 2019/6/24
Dear Guest, Thank you for choosing to stay with us. We are glad to hear that our hotel's accessible location had met your needs as a traveller. As Singapore is really small compared to most countries, hotel rooms here in our city have also been scaled accordingly. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. We look forward to welcoming you back to our hotel in the future! Best regards, Ariel Guest Experience Executive

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
The blanket has a little bit dirty
Stayed 3 nights in Apr 2019
Response from Jack Chee on 2019/5/24
Dear Hotel Guest, Thank you for your feedback. The housekeeping supervisor has been informed of this lapse. Please accept my apologies for this matter. Regards, Jack Chee Senior Customer Relations Manager

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 4 nights in Apr 2019
Response from Jack Chee on 2019/5/10
Dear Hotel Guest, I had taken note of your less than positive stay experience and I hope this does not keep you from staying with us again. I look forward to welcoming you back. Regards, Jack Chee Senior Customer Relations Manager