Unwelcoming Check-In: The check-in experience was marred by the unfriendly and discourteous behavior of the reception staff.
Dog Policy Communication: The hotel's policy regarding dogs was conveyed in a less-than-professional manner. When asked about a doctor, I was suggested to go to the emergency room. I found my own private doctor online for a minor infection that did not require emergency service.
Room Upgrade Needed: There is black mold on the bathtub seals, negatively impacting overall cleanliness and comfort.
Front Desk Assistance: The front desk staff exhibited a lack of responsiveness and warmth, offering unhelpful advice when asked for assistance. They did not proactively provide help with luggage, and we were not informed about the availability of an elevator from the garage; as a result, we had to carry our luggage up the stairs, and they simply watched.
Value Perception: The overall experience did not align with the expected value for the money spent.
Suggestions for Improvement:
Implement comprehensive training for concierge staff to enhance professionalism and guest satisfaction at the front desk.
Consider cross-training front desk staff with housekeeping or breakfast service personnel, known for their courtesy and guest-oriented approach.
When guests inquire about a doctor, provide a more suitable response than suggesting the emergency room, offering guidance or recommendations for non-emergency medical issues.