Beach

Reviews of Smile Hotel Shizuoka

3 out of 5
Smile Hotel Shizuoka
23-5 Tenma-cho, Aoi-ku, Shizuoka, Shizuoka-ken

Reviews

8.0

Very Good

Rating 10 - Excellent. 30 out of 92 reviews" "
Rating 8 - Good. 40 out of 92 reviews" "
Rating 6 - Okay. 15 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a fairly quiet area. The staff were helpful and I was provided free breakfast as part of my stay, which was nice. Room was a good size, with a very comfortable bed. There isn't much in the area in terms of tourism but I used the couple of days here to reset from having had a hectic week or so prior. There's a nice beach in Miho to walk along, which is about 50 minutes on the bus.

10/10 Excellent

Claudia

Stayed 3 nights in Apr 2022

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Clean. Good location. Helpful staff.
Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical ‘Business Hotel’ with light breakfast included.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. ありがとうございます! Beautiful view from the room
Stayed 3 nights in Nov 2018

10/10 Excellent

Andrew

All good
Stayed 2 nights in Nov 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for th3 station and town. Basic facilities
Pleasant hotel with basic facilities, quite near the station and handy for the town centre
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time in Shizuoka
Smile hotel was a great hotel not far from the Shizuoka station. It was exactly as expected and as pictured. The room was perfect for one and the bathroom was spacious. The wifi worked well and the breakfast was simple (toast, some breads, juice, coffee) but free, so no complaints! The staff were very friendly and they held my bags for 2 hours after check out. All in all, I would recommend this place if you're staying in Shizuoka.
Stayed 1 night in Oct 2017

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ony 1.5 hours from Tokyo and a different world
Very helpful and friendly staff, and a great location
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Henrita

Liked: Staff & service
Disliked: Room comfort
Hotel closer to the station
I booked this hotel for my friend but due to snow storm, his flight was delayed. The hotel staff accepted the reasons gracefully and changed the days without any problems and extra charge. My friend was shocked at the size of the room though.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very small room but had everything you needed. Friendly staff. Good breakfast included.

8/10 Good

Marco, LDN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very good staff
The hotel is very close to main train station in Shizuoka/5min walking distance. The staff is great and very helpful, polite. The hotel is also located in nice area with lots good bars, cafe and restaurants. Service is very good too, clean hotel and not expensive too!

8/10 Good

AP524, Fussa, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Small rate, but small room
Japanese buisness hotel at its finest. Room was clean but very small. The bed was also very hard with two very odd pillows. Not a bad experience as the price was fair for the amount of space, but would have preferred to spend a little more for a normal sized room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kim T., Gunma-ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple Yet Satisfying
For a very low and affordable price, you can get free internet service (LAN cable provided or for a low fee PC rental and/or Wi-Fi rental), a free continental breakfast, coin laundry service, clean and comfortable rooms and kind, friendly service. The location is within walking distance to Shizuoka station and the heart of Shizuoka's shopping district. The hotel building and lobby are very simple, yet I found the hotel to be very satisfying for any traveler's needs.

10/10 Excellent

Fabio, Shizuoka-city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay there again!
Very smooth check in. No questions asked or too many form to fill in. The staff was very helpful and cordial. The location is among one of the best in Shizuoka city, very convenient. The room was very clean. The continental breakfast was delicious too. My overall rating for this hotel is 5 stars because the staff was particularly kind and helpful. I have worked in hotels in the past and I can spot very easily the good and the bad points of a hotel just by looking at it, let alone staying in it. Thank you for your great service. F.C.

4/10 Poor

Shinji

Stayed 1 night in Jan 2024

10/10 Excellent

DONGGEUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

KI SEOK

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
다소 오래된 느낌의 호텔이지만, 관리가 잘 된 느낌이고, 직원분들이 최선을 다하는 것이 느껴져 인상 깊었습니다.
Stayed 5 nights in Nov 2023

6/10 Okay

Ari

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

セイジ

宿泊者の駐車場代金は無料にしてほしい。
Stayed 1 night in Jun 2023

6/10 Okay

朋絵

Disliked: Staff & service
予約確認ミス以外はよかったです。
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
朝食
朝食の時間を早くして下さいとの要望を快く承諾して下さいました。
Stayed 1 night in May 2023

8/10 Good

MARIKO

Business traveler
Liked: Room comfort
Stayed 1 night in Apr 2023

8/10 Good

??

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインはスムーズで、部屋も割と広く綺麗で良かったです。
Stayed 2 nights in Apr 2023

6/10 Okay

マコト

Liked: Cleanliness
価格が、立地的にやや高い。
Stayed 1 night in Nov 2022

8/10 Good

ryo

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness
Stayed 1 night in May 2022
Response from スマイルホテル静岡 on 2022/5/9
この度はご宿泊頂きまして誠にありがとうございます。 またのご利用を心よりお待ち申し上げております。

4/10 Poor

Verified traveler

Business traveler
Disliked: Room comfort
無料wifiが残念
wifiの通信品質が悪い
Stayed 1 night in Mar 2022
Response from スマイルホテル静岡 on 2022/5/9
この度はご宿泊頂きまして誠にありがとうございます。 今回のご宿泊におかれまして、大変ご不便をお掛け致しまして、誠に申し訳ない事でございます。 厳しいお言葉を頂きまして、大変、残念な気持ちと、ご不便をお掛けしてしまいました事に私自身も心が痛む思いですが、ご意見をくださった事に感謝申し上げます。今後の改善に努めて参ります。 そして、いつか「良くなったね」と言って頂ける未来を信じて、取り組んで参ります。 何卒、宜しくお願い申し上げます。

8/10 Good

HIDEAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

tamayo

Stayed 1 night in Feb 2022

8/10 Good

サトシ

Business traveler
Liked: Staff & service
Disliked: Cleanliness
浴室が、汚い 浴槽にお湯をお湯を溜めたら、縮毛、ゴミが、浮かんでいた 浴室の換気扇も、掃除をしていないんでしょう 部屋のホコリも、掃除してなく、TVの元もホコリが すごかった
Stayed 1 night in Jan 2022

8/10 Good

Seiji

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Toru

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適にすごせました。
Stayed 1 night in Jan 2022

4/10 Poor

???

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
浴室に髪の毛が残っていた
Stayed 1 night in Jan 2022

8/10 Good

MACHIKO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 御宿泊中はご満足頂けるおもてなしが出来ましたでしょうか?これからもお客様第一で業務にあたります。 次回のご利用もスタッフ心よりお待ち申し上げております。

10/10 Excellent

hiroe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足です
仕事だったので、取り敢えず近くのホテルと思い予約したのですが、予想以上に満足でした。 朝食はもう少し欲しかったような😅
Stayed 1 night in Nov 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 お客様の期待以上のおもてなしが出来大変嬉しく思います。これからも続けていける様致します。 次回のご利用もスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フロントの方がとても親切でした。
Stayed 1 night in Nov 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 フロント対応をお褒め頂きましてスタッフ一同心より喜んでおります。 次回御宿泊時も今回同様快適にお過ごし頂けます様致します。 次回のご利用もスタッフ一同心よりお待ち申し上げております。

8/10 Good

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駐車場ありはありがたい
とても快適でした。 受付も丁寧でしたし、チェックイン前に車を預って頂けたのは、観光するためにメリットでした。 繁華街へも歩いて10分位でアクセスできるため、色んな店に顔を出すことができました。 また機会があれば利用させて頂きます。
Stayed 1 night in Dec 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 チェックイン前にお車を駐車されたようですね。 静岡の観光はいかがでしたでしょうか? まだ回り切れていない場所もあるかと思います。 次回静岡にお立ち寄りの際はぜひ当館を御利用下さいませ。 フロント一同心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
出張で初の利用でした。
初めてだったので勝手が分からなかったのですが、スタッフの方の対応が迅速かつ丁寧に説明して下さったので来たすぐから非常に気持ち良く、仕事で利用させて頂いたのですが本当にストレス無く良かったです。何時でも笑顔の挨拶と対応、次回も利用したいです。
Stayed 1 night in Dec 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 数々のお褒めのお言葉フロント冥利に尽きる思いでございます。これに奢ることなく次回お客様にご利用頂けました時にさらに感動を与えられます様スタッフ一同頑張ります。 またのご利用もスタッフ一同心よりお待ち申し上げております。

8/10 Good

hiroe

Stayed 1 night in Nov 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 スマイルホテル静岡では常日頃お客様にご満足頂けるよう業務にあたっておりますがその成果が少しは出たのではないかと思います。 次回のご利用もフロント一同心よりお待ち申し上げております。

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。 これからもお客様よりより良い評価を頂けます様フロント一同頑張ります。 またのご利用もフロント一同心よりお待ち申し上げております。

10/10 Excellent

YUKARI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from スマイルホテル静岡 on 2021/12/18
この度は御宿泊頂きまして誠にありがとうございます。ご宿泊中はご迷惑をお掛けするようなことはございませんでしたでしょうか? 次回も是非スマイルホテル静岡をご利用下さいませ。 フロント一同心よりお待ち申し上げております。

6/10 Okay

kazuyuki, urasoe-shi

Business traveler, Traveled with partner
Liked: Cleanliness
テレビが小さい 隣との壁が薄い
Stayed 2 nights in Oct 2021

8/10 Good

Takuma

Stayed 1 night in Sep 2021

10/10 Excellent

Taira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静岡駅、静鉄の日吉町駅からのアクセスがとても良い。
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
ネット環境は繋がるが不良
Stayed 1 night in Aug 2021

6/10 Okay

satoshi

Stayed 1 night in Jul 2021