雪菲爾Spa 飯店，旅行前必看！

「This is the worst hotel I’ve ever stayed so far by hotel.com bookings! No customer service at all!!! We all had to wait so long for someone to come out of the front office for checking in! And they were not in mood of helping their customers, everything were turned down and ‘NO’! One of the guests had no choice but changed to Double-tree immediately after checked in! The frost desk simply doesn’t answer any calls fm rooms, they just said ‘will call u back’ and hanged up, but never called back....

「I was a bit surprised to be put in a room on the old side of the hotel - a bit souless. I'm sure the more modern side to the hotel is nice, but I didn't get to see it」

「I did not get use of the room as the hotel was locked up despite calling and leaving messages there was no reply . I had the inconvenience of having to travel 12 miles to find another hotel .」

「Staff where very friendly, but it was a maze to get to the room, clearer signs need to be put up to direct people to their rooms. Due to warm weather it would have been ideal for the rooms to have A/C」

「Great property, some TLC needed to the rooms and decor, but the friendly staff made up for it」

「A very nice hotel. The staff are all kind and helpful. Breakfast is fantastic but the selection of lunch and dinner is limited. Generally very good!」