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"We stayed at the Mercure for one night when attending a wedding at the Town Hall which was literally opposite the hotel. We were a bit worried after reading some of the reviews on here, but we found our room (Privilege Room 511) to be clean, in good condition and well furnished. If you looked closely there were areas around the edge of the room and behind the door in the bathroom which could have been hoovered better, but that's the same in any hotel. We were also missing the bottles of water but that wasn't the end of the world and I'm sure we could have asked for them if needed. Breakfast was good with both continental breakfast and a limited cooked breakfast. Standard check out of 12pm was really useful with plenty of time to get ready in the morning. Only one lift was working so it was quite busy with a bit of a delay but it wasn't an issue and we could always use the stairs. The Q car park was within easy reach. We would definitely stay here again."

"Room in need of a refurb and dated. Aircon did not work and room was unbearably hot. We asked about aircon at reception and were told there is none and to use the fan in the wardrobe. The fan made no difference. We had the window open and it was unbearably hot and we did not sleep well due to the heat and from the noise outside. We were woken in the early hours by car horns from the road and the dustbin men around 6am being very noisy. We would avoid staying here again."

"This hotel was ok. No fridge or water/biscuits in the room. Breakfast was luke warm & the poached eggs I ordered, although very nice, took about 25 minutes to arrive. I had finished my main breakfast. Our previous trip to Leonardo’s in Chester was much nicer & better! "

"Room was okay TV only had about 5 channels working and WiFi kept on cuttting out Was good for a one night sleep for work Food and drink was good and staff were very friendly and helpful"

"Absolutely horrible experience. Forget complimentary water bottles—there wasn’t even a glass available in the room. When I contacted reception, I was told I needed to earn points just to access such basic amenities. That’s completely unacceptable for a hotel of this standard. I would genuinely prefer staying in a budget hotel over paying premium rates for Hilton. Extremely disappointing, and I won’t be choosing Hilton again."

"Nice clean room convenient to Sheffield centre. Friendly staff. Thankyou."

"Excellent location. Breakfast Excellent and also made use of gym"

"Stay Ok "

"Third year of staying at the Garrison for the snooker - the fact we keep coming back says something! Easy to get into town on the tram, free parking, spacious rooms with comfy beds you can actually get to sleep in, A BATH (great for all the walking we do when we're here), close to amenities so you can grab food easily. Friendly folk. The only one downside is that the the wifi continues not to work with our laptop - for some reason it registers as dangerous so won't connect. But in some ways thats good, as no sneaky working when we're supposed to be on holiday. Worth considering if working is an essential part of the stay tho. Thank you - no doubt we'll be back next year!"