Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai
Reviews
8.8
Excellent
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I stayed in this Ritz many times since 2017. The property is a little bit old right now. It feels like there hasn't been any renovation since 2017. They need to spend more in CAPEX to maintain the building.
The service is as good as before. Lounge food and coffee are average.
It was great. The staff were kind and helpful, the area is convenient (next to multiple shopping malls and subway stations) and the rooms were very modern and clean.
The Ritz are consistently great hotels. The suite we had was extremely clean and comfortable. The hotel is basically spotless inside and out. The bar lounge is elegant and well staffed. Breakfast and lunch buffets are out of this world in terms of variety service and cleanliness. We enjoyed the service and food daily with no regrets. Our advice might be to download a taxi app to help get a cab to return at night because they all work that way now. Great hotel. Classy staff and management. Everyone knows their part and performs to perfection. Stay here.
I stayed in skyline room for one night, staff are friendly, AC in the room has poor quality, not in a fine condition or
Chao
Stayed 1 night in Jul 2023
8/10 Good
Jean-Francois
Traveled with family
2023/7/20
Liked: Cleanliness, staff & service
Well located and convenient. Trusted brand-name. However, as the hotel is old, many facilities are not up-to-date (lack of power sockets in the room and bathroom, ...)
Great service! I really enjoyed my business trip there. The staff are very nice. The doorman named Mike was extremely helpful. He ordered a cab for me using his own points to put me to the front of the queue because I was running late for my flight. I was really grateful.it was a very enjoyable stay and I highly recommend it.
Good morning Sean,
Thank you for choosing The Portman Ritz-Carlton Shanghai and we are glad to hear that you are satisfied with your stay with us. Our Ladies and Gentlemen pledge to provide the finest service and facility to our guest to make our guest always enjoy a warm, relax and refined ambiance during the stay. Thank you for taking the time to share your feedback with us and we are looking forward to welcome you back again.
Absolutely amazing! Angel on the club level went over and beyond to help us out. She is absolutely fabulous!!
Jennifer
Stayed 2 nights in Sep 2021
Response from Stella on 2021/9/28
Dear Jennifer,
Thank you for choosing The Portman Ritz-Carlton, Shanghai, and I am glad to hear that you are satisfied with the service provided by our ladies and gentlemen during your stay with us.
The fully satisfaction of our guests is our top priority and we will be continuously delivering the memorable experience to all our guests.
Once again, thank you for recognize the service delivered by Angel and I look forward to welcoming you back again in the future.
With regards,
Stella
Dear Michael,
Thank you for choosing The Portman Ritz-Carlton Shanghai for your recent stay.
We appreciated that you took the time and share you feedback with us.
I am glad to hear that you have enjoyed your stay and very satisfied with the service delivered by our Ladies and Gentlemen and we are looking forward to welcome you back soon!
This hotel is excellent. I will give it 10/10. The staff made a lot of effort to ensure you feel at home. They will always check on you to ensure everything is ok. A lot of them can communicate in English which makes it easier for foreigners who cannot communicate in Mandarin. There is an excellent gym and the breakfast has a lot of choices with great taste.
Locations is great with many amenities nearby. There is a supermarket and plenty of restaurants to choose from just outside the hotel.
I had a lovely experience there. I stayed on the club floor where the club service was great. The location was fabulous. The decor of the rooms are a little dated but in perfect condition and very comfortable. By china standards the hotel is a tad old but they have maintained it beautifully. Given the location and service I highly recommend it