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Reviews of JOYA Shanghai Xujiahui Hotel

4 out of 5
JOYA Shanghai Xujiahui Hotel
118 Puhuitang Road, XuHui District, (Entrance on Wending Road), Shanghai

Reviews

8.8

Excellent

Rating 10 - Excellent. 70 out of 112 reviews" "
Rating 8 - Good. 31 out of 112 reviews" "
Rating 6 - Okay. 5 out of 112 reviews" "
Rating 4 - Poor. 3 out of 112 reviews" "
Rating 2 - Terrible. 3 out of 112 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

GORDON KEE KEONG

Business traveler
Disliked: Staff & service
Chinese Culture Theme Hotel
This was my second time staying here. Seems service has gone down a bit. Even the free snacks in the lobby seems to be poorer in selection and quality from before. Though the decor with the Oriental Theme is still nice. Location can be a little far from downtown Shanghai if most of your meetings are down that way. The one good thing is a new mall opened right next door giving more choice of F&B, Coffee shops and even a supermarket.
Stayed 2 nights in Jan 2020
Response from Anzi on 2020/1/13
Dear Mr Gordon, Thank you for choosing to stay with us at the Joya Hotel Xujiahu. On behalf of the hotel, please accept my apologies for any dissatisfaction you experienced during your visit. I am sorry if the variety of snacks from lobby did not meet your expectations. I will share your comment with the relevant department to check if any improvements can be made. I do apologize if you felt rude behavior from our staffs’ service. I do not believe they acted in that way on purpose but whatever the reason I can fully understand it was uncomfortable from your viewpoint and you can rest assured this issue will be looked into in order to avoid recurrence. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please feel free to contact Guest Service Manager Anzi. Thank you and have a great day! Best Regards Anzi

8/10 Good

Wai chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Anzi on 2020/1/2
“We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”

10/10 Excellent

TorontoTom, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient new boutique hotel with well appointed rooms! An 8 minute walk to the Metro with 3 lines to choose from.
Stayed 2 nights in Nov 2019
Response from JOY XU on 2019/11/15
Thank you for such kind compliments and we are so happy that you had great experience in Joya. We are always looking forward to your next visit.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great location, near two metro stations with 10 minutes to jing'an and city centre. Great food nearby and the room was very clean and relaxing. Wifi was no problem and the staff were amazing, always helpful and understanding.
Stayed 2 nights in Oct 2019
Response from Joy Xu on 2019/11/7
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see that you had a satisfitied stay with us! We are always looking forward to your next visiting!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be there again next time. This is very clean and convenient to go anywhere.
Stayed 1 night in Oct 2019
Response from Joy on 2019/10/30
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see that you had a satisfitied stay with us! We are always looking forward to your next visiting!

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Haolin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Max on 2019/10/12
您好！非常感谢您选择上海徐家汇禧玥酒店！ 我们非常荣幸能让您喜欢我们酒店。山不在高，有仙则名，店不在大，有您则“灵”~ 我们期待您的下次光临~

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019
Response from Max on 2019/8/7
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Max Zhou on 2019/7/31
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

8/10 Good

GORDON KEE KEONG

Liked: Cleanliness, property conditions & facilities, room comfort
Oriental Art Theme Hotel
New hotel with an oriental art theme. Slightly hidden behind a commercial building and hotel signage is not that noticeable from the main road. Service is ok but not fantastic. Location is quiet and not much around the hotel. Thankfully a new small mall just opened next door providing quite good food options. Room decor is nice.
Stayed 2 nights in Apr 2019
Response from Max on 2019/7/17
Thank you for your recent stay and for bringing you experience to our service. About the service, we'll always improve and bring a better experience to all of our guests! We do hope to welcome you back to the Joya hotel in the near future.

10/10 Excellent

Gigi

Liked: Cleanliness, staff & service, property conditions & facilities
Fill with Zen atmosphere, 10 mins walk from metro station
Stayed 4 nights in Jun 2019
Response from Max on 2019/7/5
Many thanks Gigi, for your review and feedback. We are delighted to read you had a wonderful time. I hope that we will have a chance to welcome you back in the hotel in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Max on 2019/6/18
Thank you for your recent stay and for bringing you experience to our service. I'm thrilled to read that you enjoyed stay, and thank you for your kind feedback. We do hope to welcome you back to the Joya hotel in the near future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Max on 2019/6/18
Thank you for your recent stay and for bringing you experience to our service. I'm thrilled to read that you enjoyed stay, and thank you for your kind feedback. We do hope to welcome you back to the Joya hotel in the near future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Max on 2019/6/4
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see, that you had a happy stay with us! We are always looking forward to your next visiting!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019
Response from Max on 2019/5/28
Dear guest! Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so happy that you had a nice stay with us! All my colleagues and I will always look forward to your next visiting! Bon voyage!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel. Location not very convenient. Few amenities, restaurants, banking, etc. in immediate vicinity.
Stayed 2 nights in Apr 2019
Response from Max on 2019/4/30
Many thanks for your review and feedback. We are delighted to read you had a wonderful time. I hope that we will have a chance to welcome you back in the hotel in the near future.

10/10 Excellent

BrianNolder, Berwick, ME

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was fantastic. It was very convenient to the business district where I had a meeting. Expedia said the breakfast was included, but the charge I received for having to pay "extra' for the breakfast was actually less than what Expedia had quoted me. A taxi from downtown to this hotel was c. $10.
Stayed 2 nights in Mar 2019
Response from Max on 2019/4/10
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. And sorry for your misunderstanding about breakfast! The free beverage including in room rate is the free warm station and minibar. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Max on 2019/4/30
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

8/10 Good

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience inside the hotel is awesome, a good fusion of modern and Chinese. Staff is nice but stay for too short a time, cannot give too much of comments. Room is clean and tidy. Faciclities are good.recommended.
Stayed 1 night in Mar 2019
Response from Max on 2019/3/18
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

10/10 Excellent

Yu Fei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Max on 2019/3/5
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Max on 2019/1/29
Many thanks for your review and feedback. We are delighted to read you had a wonderful time. I hope that we will have a chance to welcome you back in the hotel in the near future.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and facilities are one to one as like on the pictures. Service is perfect, they speak English very well. Area is also good, tight next to 2 shopping mall with chinese but also western restaurants.
Stayed 14 nights in Oct 2018
Response from Max on 2018/11/22
Glad you enjoyed your stay. We hope to welcome you back to Joya in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
New hotel. So it was so clean. All of staff are so kind and they can speak english. Minibar (which is free) was full of fruits and bakery. I was satisfied with this hotel. Nearby, there is hemaxiansheng and starbucks, so convenient. But, from nearby subway, it takes about 20-30 by walking.
Stayed 1 night in Nov 2018
Response from Max on 2018/11/25
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

8/10 Good

Jimmy, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel and staff are pretty good. I was especially pleased with the room service folks are they were very kind, caring and not grumpy. The only gripe i have was when i waited at the front desk to check out, 2 other people cut in front of me and went directly to the desk and the staff didnt question anything and processed their requests first. Im probably not the first foreigner getting cut off while waiting in line for anything in China. It might be a culture thing, but it sure is quite disgusting to be frank.
Stayed 2 nights in Nov 2018
Response from Astrid Chan on 2018/11/11
Many thanks Jimmy, for your review and feedback. We are delighted to read you had a wonderful time. Please be advised that we are sincerely sorry for the mistake that occurred to you during you check out on the front desk. We are sorry that our staff might not noticed these two guests cut off and we are pretty sure it's none business of culture thing. In addition, we are also not support queue-jumpers. I hope that we will have a chance to welcome you back in the hotel in the near future.

8/10 Good

Marvin, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first time staying at the hotel and overall it was a pleasant experience. The room was well prepared and the automated TV, shades, lights, toilet cover etc. were great. I paid for breakfast and I have to say the options were small but good. The food was good but not great. I wouldn't purchase the breakfast again but I would stay here as the location is close to many restaurants and things to see in the city.
Stayed 1 night in Oct 2018
Response from 店小二 on 2018/11/2
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from 店小二 on 2018/10/30
4.感谢您细致的分享入住的点点滴滴，我们希望成为您旅途中的诗和远方。 酒店的装修由朱周空间主理，在“空间诗人”周光明先生的诠释下，展现空灵雅韵，步步藏景。酒店设计透过独特的空间体验演绎了独特的禧玥故事。 思客所思，供客所需是我们的待客之道。所以我们特别设立了warm station 为下榻宾客提供暖心小食，时令水果，咖啡&;茶，夜间20点之后还特供节气养生粥，并提供免费打包外带服务。我们非常希望入住的宾客能够把我们传递出来的温暖带回家～ 最美不过重逢，我们很期待与您的重逢。

10/10 Excellent

kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from 店小二 on 2018/11/2
非常感谢您的分享！我们非常高兴您很享受在上海徐家汇禧玥入住的美好时光，您的满意就是对我们最高的嘉奖。上海徐家汇禧玥致力传递的新东方雅致的生活方式，为下榻宾客营造有温度的入住氛围。希望每位入住客人都能感受到生活的美好，从而心生喜悦。 期待您的下次光临！

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and well appointed facility
The hotel was new and well serviced. The hotel room was a little small but featured a huge bed with huge 65” screen.
Stayed 2 nights in Oct 2018
Response from 店小二 on 2018/11/2
Thank you for your feedback, we are delighted to hear that your recent stay was an enjoyable one. I do hope we have the pleasure in welcoming you back in the very near future. Kind Regards

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have nothing negative to say, it's perfect
A friend of mine who stayed here recommended it to me. Without further research and hesitation I booked for 2 nights stay first. The front desk staff upgraded me to a bigger room and offered me free breakfast after I signed up the VIP membership. The interior is a mixture of contemporary and classic Chinese. Light snacks are available during the day in the lobby. The bed is extremely comfortable. Service personnel are attentive and friendly. My overall experience can compare the one at a 4 star international hotel. I'll definitely come back.
Stayed 2 nights in Sep 2018
Response from Astrid Chan on 2018/10/15
Thank you for your recent stay and for bringing you experience to our service. I'm thrilled to read that you enjoyed stay, and thank you for your kind feedback. We do hope to welcome you back to the Joya hotel in the near future.

8/10 Good

Waishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brand new hotel that the facilities are nice and clean. The staff is very attentive and helpful. The entrance is on Wendinglu 文定路, which should state clearly on the homepage to save our time to locate the hotel entrance.
Stayed 2 nights in Aug 2018
Response from Astrid Chan on 2018/8/24
Thank you for your recent stay and for bringing you experience to our service. I'm thrilled to read that you enjoyed stay, and thank you for your kind feedback. We do hope to welcome you back to the Joya hotel in the near future.

10/10 Excellent

Jin Ngee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A boutique hotel with all the right ticks
The hotel is new. About 5 months old. Upon entering you are greeted with fragrant smells in the lobby which doubles as a bar. The interior is distinctively Chinese oriental. There is a tea appreciation counter. The rooms are modern and automated. Electric blinds lower as you enter the room. Curtains draw and close. Interiors are modern Chinese oriental fusion tastefully done. I didn't explore the surrounds except for the mall which is a short walk away at Yishan Rd Station. The building used to be a mansion which explains the turn of the century exterior. Staff are helpful and pre-emptive. Excellent stay and highly recommended.
Stayed 1 night in Aug 2018
Response from Astrid Chan on 2018/8/21
Dear Guest, Thank you for your recent stay and for bringing your experience to our attention. Your feedback is valuable to us as we constantly look to improve our service. Therefore, I'm delighted to see how enjoyable your stay with us was. I hope to have the opportunity to welcome you back soon. Kind Regards

10/10 Excellent

S, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free room upgrade; close to metro; friendly staff. Definitely will recommend to friends visiting Shanghai.
Stayed 1 night in Jul 2018
Response from Astrid Chan on 2018/8/1
Dear Sir, Thank you so much for taking the time to review your most recent stay with us! We are glad to service for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff member are very attentive and professional. They remembered my habit, my preference from last stay which was 3 months ago. Will definitely stay again when I am in SH next.
Stayed 5 nights in Jul 2018
Response from Astrid Chan on 2018/8/1
Dear Sir, Thank you so much for taking the time to review your most recent stay with us! We are glad to service for you.

6/10 Okay

GEORGIOS

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel but needs more consistent service
The hotel is very new and has great in-room amenities. Not much to do in the vicinity of the hotel but it is well connected by different metro lines. The staff are very friendly and most speak good english but the service needs to be more consistent. The hotel’s entrance is not on the same road as the hotel’s address. On the night of my arrival the staff member on duty spoke no English and neither me nor the taxi driver could locate the hotel. Ended up spending close to 90 minutes trying to find it in the middle of the night. On the first day of my stay, my room was not made up by early evening. Later thst day, housekeeping came into my room while I was in the shower, resulting in am awkward encounter. Overall not a bad hotel but could do with better service.
Stayed 3 nights in May 2018
Response from Astrid Chan on 2018/5/30
Thanks for choosing Joya hotel and we apologize for the inconvenience. We'll improve our service with better english skill.

2/10 Terrible

Verified traveler

DONT BELIEVE BREAK DOWN OF FREE OFFERS ON WEBSITE
HOELS WEB SITE INCLUDED ITEMS FOR FREE THAT WAS NOT PROVIDED
Stayed 2 nights in May 2018
Response from Astrid Chan on 2018/5/25
Thanks for choosing Joya hotel and we apologize for the inconvenience. I am sorry to trouble you but if you don't mind please tell us which items we mentioned but not provide. We'll deal with as soon as possible.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High luxury and amazing night's sleep
Very new, state of the art hotel with the most comfortable bed I've ever slept in! English isn't easy for most of the staff and their restaurant wasn't up and running yet. Instead they ordered a delivery for me which was absolutely delicious and really great value so they do try to help! Swimming pool and gym are in the adjoining building.
Response from Astrid Chan on 2018/5/2
Thank you very much for giving us such a high evaluation! I'm glad you like Joya. And we will strengthen the english training of our employees. We will spare no effort to provide better services for you and let every customer stay happily and feel worthwhile here.Thank you again.

10/10 Excellent

jo, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
new and nice, but difficult to find
The address ia not correct Which is a car park and can’t move the car in.
Stayed 1 night in Apr 2018
Response from Astrid Chan on 2018/5/4
Thanks for choosing Joya hotel and we apologize for the inconvenience because the car park not belongs to us but we will help you to handle it. They charge for￥72 per day. Wish you enjoy to stay here.

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The Staffs are so nice
My only concern is about the cleanliness that I somehow found out the maids are throwing my leftover food into the sink... and I think it’s not really clean and the food may stuck in there if they’re keep doing it.
Stayed 15 nights in Mar 2018
Response from Astrid Chan on 2018/4/9
Dear Sir/Madam, Thank you for your letter alerting us to the problem you have been noticed.I have spoken with our executive housekeeper and have instructed him to warning our housekeepers. Wish you all the best.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常古色古香又新且乾淨 很多貼心的小地方很有特色
Stayed 1 night in Jan 2020

10/10 Excellent

CHUN HUI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很不錯 很適合出差的商旅
Stayed 7 nights in Jan 2020

10/10 Excellent

KATSUMI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お洒落感満載のホテルです。
最寄駅からは少し離れていますが、商業施設も近く環境は抜群です。フロントもオシャレで部屋にはウォシュレットもあり清潔でとても居心地の良いホテルです。上海滞在の定宿に決めました。
Stayed 3 nights in Jan 2020

10/10 Excellent

ISHAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

2/10 Terrible

XI

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Joy on 2019/12/10
Thank you for choosing joya and we feel so sorry that you cannot have a perfect stay with joya. We will keep trying to do the best and we are always looking forward to your next visit.

10/10 Excellent

Cho Ki Kitty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super good service from check in to check out also very pleased with every staff being super helpful and have tea served welcoming us and we feel really grateful to have pick the hotel as it’s very convenient and the price is really reasonable!
Stayed 2 nights in Nov 2019
Response from joy xu on 2019/11/22
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see that you had a satisfitied stay with us! We are always looking forward to your next visiting!

10/10 Excellent

Yuen Man

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from joy xu on 2019/11/22
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see that you had a satisfitied stay with us! We are always looking forward to your next visiting!

10/10 Excellent

Nga Yi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from joy xu on 2019/11/22
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see that you had a satisfitied stay with us! We are always looking forward to your next visiting!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Hôtel refait avec raffinement et sobriété. Juste déçue par la taille du lit annoncé comme « très grand » alors qu’il n’en faisait que 160. Peut être grand pour les critères chinois mais j’imaginais un lit plus grand de minimum 180.
Stayed 2 nights in Nov 2019
Response from JOY XU on 2019/11/21
Thank you for choosing JOYA and we feel so sorry that we cannot bring perfect experience to you. Although we cannot be sure which room type you have stay, all the single room has one queen size bed. Hope you can have great stay in joya next time.

10/10 Excellent

TS, 東京

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常にデザイン性も高く清潔で快適な滞在を楽しめました。
Stayed 2 nights in Oct 2019
Response from Joy on 2019/11/7
Thank you for such kind compliments and we are so happy that you had great experience in Joya. We are always looking forward to your next visit.

8/10 Good

Shui Fun Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good
Overall is a good experience except the lighting in the bathroom is not good enough. I had to sit by the window to do my make up.
Stayed 3 nights in Oct 2019
Response from Joy Xu on 2019/11/7
Dear guest, Thank you so much for choosing JOYA Shanghai Xujiahui Hotel! We are so delight to see that you had a satisfitied stay with us! About the problem of lighting in the bathroom, we will assign the maintainer to fix it. Thank you for your advice and we are always looking forward to your next visiting!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間乾淨整潔，交通方便，所有服務人員都非常親切！特別謝謝幫我們辦理入住的陳俊先生（ 偷看了一下姓名，希望我沒有記錯 ）專業有耐心的提供所需旅遊及購物的資訊及熱忱的協助與解答！！感謝！下次來上海一樣會選擇禧玥！所有服務人員及餐飲客房整潔都非常優異！謝謝您們
Stayed 2 nights in Oct 2019
Response from joy on 2019/10/30
尊敬的客人，您对我们的欣赏我们不甚感激！我们在这一方静土上宁静绽放，等待寻香而来的归客静静栖息在禧玥之怀。感谢踏香而来的贵客为我们带来一个美好的相遇，期待我们的重逢！