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Reviews of Sutera Hotel

3 out of 5
Sutera Hotel
77 & 78 , Persiaran S2/B2, Seremban 2, Seremban, Negeri Sembilan

Reviews

5.8
Rating 10 - Excellent. 6 out of 74 reviews" "
Rating 8 - Good. 16 out of 74 reviews" "
Rating 6 - Okay. 25 out of 74 reviews" "
Rating 4 - Poor. 15 out of 74 reviews" "
Rating 2 - Terrible. 12 out of 74 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Kum Keng

Liked: Staff & service
Stayed 2 nights in Jan 2023

4/10 Poor

Siew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel.
Filthy room. Sheets & towels were stained. Latch on door was broken. Never stay there again.
Stayed 2 nights in Jan 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
So so if given the price is cheap
Room is smelly, lots of cigarette buds outside the room window. Bed sheets are stained but bed is comfortable. Air conditioner is powerful and cold.
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020

8/10 Good

AZRIL

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Jan 2020

4/10 Poor

Yuyin, Puitrajaya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty sheets, dirty curtains, smelling closets, bath towel is not clean, but the staff is very kind and very helpful when needed
Stayed 1 night in Dec 2019

8/10 Good

Darwi

Stayed 2 nights in Nov 2019

8/10 Good

haikal, Paka, terengganu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall ok
Stayed 1 night in Sep 2019

6/10 Okay

WM

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Having pool facility
Stayed 1 night in Sep 2019

4/10 Poor

ANNY

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
The room smells of cigarette smoke, the less friendly staff especially the receptionist counter and I will never come to this hotel again
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility so bad.room condition is not as aspected...
Stayed 1 night in Jun 2019

6/10 Okay

Nurashikin

Disliked: Staff & service
Easy for check-in and check-out process. The room smells like old furniture and it is unpleasant smell
Stayed 1 night in May 2019

8/10 Good

CHEUNG

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in good location very near to the malls and area center. However the facilities are serious wear, the amenities are not clean up for the claimed 3-Star hotel standard. No towels in room, the receptionist gave me one towel at check-in, The hotel is a nice building with pretty architect, maybe it is not in a tourist or business area so it doesn't want to maintain or upkeep. Staff is super nice and friendly though. Overall it is OK for a stop-by.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Nor Adlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Boleh la
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t do wat I had been requested ( decorate room ).just wasting money
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not really clean
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

SAEDAH

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Chuck, Johor Bahru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its my second time and it was nice except the water pressure for shower is not satisfied me after long hour drive. hihi... Room was nice and gonna book again.
Stayed 1 night in Oct 2018

8/10 Good

YAP HUNG

Liked: Staff & service
Stayed 4 nights in Aug 2018

6/10 Okay

imcool, seremban

Liked: Staff & service
Disliked: Cleanliness, room comfort
x best langsung..kotor
kotor.. x menarik langsung.. kolam tlalu dalam...kolam.kanak2 pun dalam..makanan x sedap... bilik air kotor sgt... korido kotor sgt..penuh ngan puting rokok...
Stayed 1 night in Aug 2018

8/10 Good

Christopher

Awsome
great stay everything was perfect
Stayed 2 nights in Aug 2018
Response from The Management on 2018/8/27
Dear Mr Christopher, Thank you for your feedback and please do come again.

8/10 Good

Siti faezah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Sirumalar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018

4/10 Poor

Guest

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Nice to see from outside.. But once u check in.. It is quite bad hotel.. Water heater not function, request for kettle and was given malfunction.. Doubtful to use swimming pool.. Corridor also very dirty.. May b only my bad day
Stayed 1 night in Jul 2018
Response from The Management on 2019/2/6
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused.We will look into this matter urgently.

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Not so good
Stayed 2 nights in Jun 2018
Response from The Management on 2018/7/6
Dear Mr Peter, Thank you for your feedback and we are sorry for any inconvenience caused.

2/10 Terrible

Nizam, JB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and smelly toilet.
Terrible dirty and smelly toilet. Parking space in basement with no light, dark. Corridor wall with liquid splatter mark. Hotel staff were not friendly, I need to shout from the outdoor lobby to request the luggage trolley to unload my stuff from my car, the staff was so lazy to pickup the trolley. But when she passed me the trolley, it was no sincerity, without smile, no eye contact, no welcome greeting, hard and tight face, put the trolley about 5m from my car and leave it there so i have to pick it up by myself.
Stayed 1 night in Jun 2018
Response from The Management on 2018/7/1
Dear Mr Nizam, Thank you for your feedback and we are so sorry for the inconvenience caused. Would appreciate if you could let us know the name of the staff so that we could take action on him/her.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
Clean room and good facilities. Near Aeon S2. Near Seremban city.
Stayed 1 night in Apr 2018
Response from The Management on 2019/2/21
Hi Sir/Madam, Thank you for your feedback and please do come again.

6/10 Okay

Nita, Kuala Lumpur

Disliked: Cleanliness, property conditions & facilities
So-so stay experience
No towels in our family room. Requested to be sent to room but no action taken at all until the time we check out the next day. Quite disappointed.
Stayed 1 night in Apr 2018
Response from The Management on 2018/4/18
Dear Ms Nita, Thank you for your feedback and we are really sorry for the inconvenience caused.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location
Good location. Near to shopping complex and shop. Near to my working place. But facilities not in good condition. Short stay and for working purposes should value for money
Stayed 1 night in Apr 2018
Response from The Management on 2018/4/6
Dear Sir/Madam, Thank you for your feedback and we are in the midst of refurbishing our hotel. Please do come again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No water heater..dusty furniture
Despite of the room..the door also didn't have a safety lock.Other matter is just alright.
Stayed 1 night in Apr 2018
Response from The Management on 2018/4/6
Dear Sir/Madam, Thank you for your feedback and we will look into this matter urgently. We are sorry for the inconvenience caused.

4/10 Poor

Syafiqah, Batu Pahat

Disliked: Cleanliness, property conditions & facilities
Leaking pipe
Upon entering, the was the sound of water dripping in the shower..... The towels was damp..... The walls of the shower was mouldy..... The floor kinda feel sticky..... Please improve....
Stayed 1 night in Mar 2018
Response from The Management on 2018/4/6
Dear Puan Syafiqah, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently.

6/10 Okay

maz, jb,

JUst a family getaway holiday
themattres was hard and the pillows was flat.theres no kettle for boiling water and we stay at family room and yet theres packed of mix coffee .
Stayed 2 nights in Mar 2018
Response from lalitha on 2018/3/27
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently. Regards The Management

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lesson learned : Check confirmation before proceed
Has been booking use hotels.com and paid made but when checked in not able to find confirmation number. It created problem that I need to pay on the spot at a normal higher rate and wait for hotels.com to get reply. It Not reliable if one day I booked for oversea hotels and when I reach and tell me that not able to find confirmation and need me to pay on the spot at higher rate while waiting reply from hotels.com. It is a little ridiculous that payment made but do not get my room.
Stayed 1 night in Mar 2018
Response from The Management on 2018/3/22
Dear Ms Wong, Thank you for your feedback and we are sorry for the inconvenience caused. As we did not receive any email from Hotels.com, we were unable to trace your booking and it course some delay in checking in. Otherwise our check in procedure is less than 5 minutes. Sorry again and thank you for choosing our Hotel. Regards The Management

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Cleaning and services.
What a terrible experience staying this hotel. First moment seen it are so excited but when you check it is nightmare. Better stay away from here unless you like adventure with special purposes.
Stayed 1 night in Mar 2018
Response from The Management on 2018/3/22
Hi Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter asap.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Disgusting room. Unfriendly receptionists. Unorganized parking lots. The balcony was dirty, full of cigarette butts. And the toilet was crap.
Stayed 1 night in Mar 2018
Response from The Management on 2018/3/21
Dear Sir/Madam, Thank you for your feedback and we are very sorry for the inconvenience caused. We will look into this matter urgently.

10/10 Excellent

Fadhlur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbaloi
Stayed 1 night in Feb 2018
Response from The Management on 2018/2/7
Dear Mr Fadhlur, Thank you for your feedback and please do come again. Regards The Management

2/10 Terrible

Siti, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst
The worst ever. I don't recommend this hotel. The cleanliness is so out. We stayed there for 15 minutes only. We complaint to the staff, they gave us a new room but the room is just like before. So we decided to change hotel.
Stayed 1 night in Dec 2017
Response from The Management on 2018/1/12
Dear Ms Siti, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently. Sorry again.

2/10 Terrible

Vaniejah Mageswary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean at all. Worst hotel that I have ever staye
Stayed 1 night in Dec 2017
Dear Ms Vaniejah, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this urgently. Regards The Management

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Ok
Good to stay here if in hurry mode. If not better check another home sweet home.
Stayed 2 nights in Nov 2017
Response from The Management on 2017/12/11
Thank you for your feedback.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
The hotel is quite old. Hopefully it can be refurbished then it will be a great choice for staying with its strategic location
Stayed 1 night in Nov 2017
Response from The Management on 2017/12/1
Thank you for your feedback and we are in the midst of refurbish the hotel. Do come again.

2/10 Terrible

sad guest, seremban

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel charged rate, but worst than motel
Soil bedsheet and towel just dumped and exposed at basement near elevator. Rubbish and unused items kept at emergency staircase. Toilet is not clean. Bed was horrible. No light at corridor to room, feeling creepy at night. Room was noisy as the swimming pool was too close to rooms. Peek hole at door enable to see inside room clearly from outside - very unsafe. I have to use a small piece of paper to blocked from inside. Safely door latch was broken. Checked in process about 30mins, even with no other guest in front - excused given was change shift and need to restart computer - not acceptable!!!!
Stayed 2 nights in Nov 2017
Response from The Management on 2017/11/22
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this matter urgently. Regards The Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
need to improve more
5 days 4 night stayed here in room with bad condition. - bed linen is too old, smelly and yellowish with blood spot - dirty toilet with damage shower door - blockage sink drainage - room service too slow. 5 pm still not clean my room. - only provided 2 iron for the entire 3 levels hotel. UNACCEPTABLE. and the location for ironing room is at the end of the building and no one will be there at night. - old furniture, but its ok for me as long as clean.
Stayed 3 nights in Nov 2017
Response from The Management on 2017/11/22
Dear Sir/Madam, Thank you for your feedback and we are sorry for the inconvenience caused. We will look into this urgently. Regards The Management

2/10 Terrible

NORBAYTI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
It was a bad experience. I have to change room 3x. The first room, is horrible. Broken cupboard, bad airconditioned, smelly, dusty and was located next to scary store room. The ironing room was located at the remote area in the hotel floor. It is not safe to ironing the since it is too far. Then i askes the receptionist to change room. Fed up, with the same horrible things as stated above, i check out from the hotel after 1 night and burnt my money for 5days 4nights stay.
Stayed 4 nights in Jul 2017
Dear Madam, Thank you for your feedback and sorry for any inconvenience caused. We will look into. Thank you. Regards The Management

10/10 Excellent

Zulkafli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location at Seremban 2
Everything is good except for the air conditioner needs to be repaired because it sounds noisy
Dear En.Zulkafli, Thank you very much for the feedback. We are in the midst of refurbish all the rooms. Appreciated your kind comments. Thank you for staying with us.