Sundeck

Reviews of Arroyo Pinion Hotel, Ascend Hotel Collection

3 out of 5
Arroyo Pinion Hotel, Ascend Hotel Collection
3119 West Highway 89A, Sedona, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 1001 reviews" "
Rating 8 - Good. 340 out of 1001 reviews" "
Rating 6 - Okay. 140 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sally

Liked: Cleanliness
Heated pool was very clean; trolly/van to surrounding areas very convenient, right outside property. Manager very helpful. Did not like fact that dogs are allowed in any room and outdoors -- peeing & pooping by dogs on property not to my liking. Only do cleaning after 3 days stay and only by request.
Stayed 9 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/5/2
Dear Sally,Thank you for sharing your experience with us.  We're glad you enjoyed the heated pool and found our transportation services convenient.  We apologize for any inconvenience caused by dogs on the property.  Your feedback is valuable, and we'll consider it to improve our services and policies.  We hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

Johnny

Traveled with partner
Liked: Staff & service
Mid grade hotel. It was fine. Air conditioner in our room sounded like a Boeing 737 and didn’t really put any cold air out. Pool was a nice feature. Communal outdoor spaces were nice when it wasn’t filled with smokers.
Stayed 3 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/5/2
Dear Johnny,Thank you for your feedback.  We apologize for the inconvenience caused by the noisy air conditioner in your room.  We'll address this issue promptly to ensure a comfortable stay for our guests in the future.  We're glad to hear that you enjoyed the pool and outdoor spaces.  We'll also consider your comments about smoking to improve the experience for all our guests.  We hope to have the opportunity to welcome you back for a better stay in the future.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Dean

Liked: Cleanliness
Wonderful place to stay. Great hospitality!!
Stayed 2 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/4/19
Dear Dean,Thank you for your kind words! We strive to provide exceptional hospitality and ensure every guest has a wonderful stay. Your positive feedback encourages us to continue delivering top-notch service. We look forward to welcoming you back soon for another memorable experience!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and ready to help at any time.
Stayed 2 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/4/16
Dear James,Thank you for acknowledging our dedicated staff's commitment to exceptional service. We take pride in providing a seamless and welcoming experience for our guests. Our team strives to ensure that every need is met promptly and with genuine care. Your recognition motivates us to maintain this high standard of hospitality. We look forward to welcoming you back for another memorable stay.Thank You,Arroyo Pinion Hotel Management

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was exceptional. Very friendly and curtious. Coffee machine that brewed fresh every cup. We are early risers and the staff scrambled to provide breakfast before the promised “open” hours. I did expect a Sedona view from the room but the small port hole of a window looked out on the trash bins.
Stayed 2 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/4/11
Dear William,We deeply appreciate your kind words regarding our exceptional staff and freshly brewed coffee. It's heartening to hear that we could accommodate your early morning needs. However, we apologize for any disappointment regarding the view from your room. We strive to ensure every guest's experience is memorable, and we'll take your feedback into account to improve. Thank you for choosing to stay with us; we hope to have the opportunity to exceed your expectations in the future.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tub was small but other wise very nice stay.
Stayed 2 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/4/10
Dear Samantha,Thank you for your feedback. We're glad to hear that you enjoyed your stay overall. We apologize for any inconvenience regarding the tub size. We appreciate your input and will certainly consider it for future improvements. We strive to provide a comfortable experience for all our guests and hope to welcome you back soon for an even better stay.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, and staff friendly.
Stayed 3 nights in Apr 2024
Response from Arroyo Pinion Hotel Management on 2024/4/10
Dear Robin,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our convenient location, cleanliness, and friendly staff. Providing a comfortable and welcoming experience for our guests is always our top priority. We look forward to welcoming you back on your next visit and exceeding your expectations once again.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location - close to hiking trails and attractions while away from the congestion of downtown. Standout staff - everyone was helpful, attentive, friendly, and seemed happy to be there. Room appointments nice, we found the bed comfortable. The fireplace in our room was a nice touch and really took the chill out of the air. Recent upgrades like the HVAC and the bath mirror/light were appreciated. Decent but not extravagant breakfast, parking can be a little tight for large SUVs. Overall, highly recommend! Thanks guys ;)
Stayed 3 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/4/2
Dear George,Thank you for your glowing review! We're delighted you enjoyed our prime location and appreciated our attentive staff. It's fantastic to hear you found the room amenities comfortable, including the cozy fireplace. We're continuously striving to enhance guest experiences, so we're thrilled you noticed recent upgrades. We'll certainly take your feedback regarding breakfast and parking into consideration for future improvements. Your recommendation means a lot to us, and we hope to welcome you back soon for another enjoyable stay!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/4/2
Dear Milan,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arroyo Pinion Hotel, Ascend Hotel Collection. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Arroyo Pinion Hotel, Ascend Hotel Collection hotel soon!Thank You,Arroyo Pinion Hotel Management

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/4/1
Dear Brad,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Arroyo Pinion Hotel Management

6/10 Okay

Martin

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
For $300 per night, not what you expect. Water takes a while to warm up. Only special perk is actually being the park and quick drive to canyon.
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/27
Dear Martin,We appreciate your feedback and apologize for any inconvenience experienced. Rest assured, we're actively addressing the water temperature issue to ensure a more prompt warm-up. While we're delighted you enjoyed the proximity to the park and canyon, we'll strive to enhance your overall experience with additional perks and amenities. Your satisfaction is paramount, and we look forward to exceeding your expectations on your next visit.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was checking in. I walked in to the office and was told by a employee to use the check in kiosk that had a live person in the Philippines, but had a hard time understanding her. The employee behind the desk had to tell me what she was talking about. It took longer to check in then just have the in person employee check me in.
Stayed 4 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/27
Dear Jeff,We apologize for the inconvenience you experienced during check-in. Our goal is to streamline the process for efficiency, but it seems we fell short in providing clear instructions. We'll work on improving communication between our kiosk attendants and guests to ensure a smoother experience. Your feedback is valuable, and we appreciate your patience. We hope to welcome you back for a more seamless stay in the future.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an OK hotel the staff was very nice. The place is pretty dated, but what’s there was clean just an average hotel. I would stay there again mostly because the staff was so nice but the place could use a little updating
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/27
Dear JOHN,We appreciate your feedback and are glad to hear that you found our staff accommodating. While we strive to maintain cleanliness, we understand your concerns about the dated appearance. Rest assured, we continuously work on improvements to enhance our guests' experience. Your loyalty is valued, and we hope to welcome you back in the future with a refreshed ambiance that meets your expectations. Thank you for choosing to stay with us.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
I like that they have continental breakfast for guests and there’s enough parking. The room needed some renovation as the carpet looks dirty & I find it odd that the sink is the first thing you see when you open the door. The first night we can hear our next room neighbor’s noise but overall, it was a comfortable stay.
Stayed 3 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/27
Dear Jeffrey,We appreciate your feedback and are glad to hear you enjoyed our continental breakfast and ample parking. We apologize for any inconvenience caused by the condition of the room and noise disturbances. We're committed to improving our facilities and will address the carpet and room layout concerns. Your comfort is important to us, and we hope to welcome you back for an even better experience in the future. Thank you for choosing to stay with us.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/21
Dear Amanda,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Arroyo Pinion Hotel Management

6/10 Okay

Bikila, Gilbert

Stuff was great
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/19
Dear Bikila,We greatly appreciate your positive feedback regarding our staff. Providing exceptional service is our top priority, and we are thrilled to hear that our team exceeded your expectations. Your satisfaction is our utmost reward, and we look forward to welcoming you back for another memorable experience. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Lucas R

Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/4/4
Dear Lucas R,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arroyo Pinion Hotel, Ascend Hotel Collection. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Arroyo Pinion Hotel, Ascend Hotel Collection Hotel, soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/12
Dear Kelly,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arroyo Pinion Hotel, Ascend Hotel Collection. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Arroyo Pinion Hotel, Ascend Hotel Collection Hotel, soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Larry, Winnipeg

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Stay motel style (but classy has outside doors) where you can park your car within 20 ft of your door. We have 2 dogs and our ground floor unit had a patio. Perfect for them. Place is super clean. Devils Bridge 5 min dr. Super Loaf 10 min Chimmey Rock 8 min Lots of restaurants in the area
Stayed 2 nights in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/11
Dear Larry,Thank you for your fantastic review! We're delighted to hear you enjoyed our motel-style setup with convenient parking and outside doors. It warms our hearts to know your ground floor unit with a patio was perfect for your furry friends. Our commitment to cleanliness is a top priority, and we're thrilled you found our place super clean. We're also pleased our location near Devils Bridge, Super Loaf, and Chimney Rock added to your experience. It would be our pleasure to welcome you back for another wonderful stay soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Cheryl

Stayed 3 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/3/27
Dear Cheryl,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Arielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room with fireplace and jacuzzi tub. It was so quiet and relaxing at the property, and we even had a small outdoor patio to ourselves directly outside the sliding doors. We would definitely go back.
Stayed 4 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/3/6
Dear Arielle,Thank you for your excellent feedback! We're delighted you enjoyed the tranquility and amenities, especially the fireplace and jacuzzi tub. Providing a serene atmosphere and private outdoor space is our priority.We look forward to welcoming you back for another relaxing stay. Your satisfaction is our ultimate goal.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice except for 3 things. They booked a herd of elephants to stay above us. We could hear everything from them turning their tv off and on, walking, closing drawers, etc. The 2nd thing is the property directly behind us was crushing rocks at 8am. The 3rd thing was there was no blackout curtain. There was a pretend one, 3 feet wide and didnt move. The staff was very friendly. The room was nice.
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/6
Dear Brian,We appreciate your feedback and apologize for the inconveniences you experienced. We sincerely regret the noise disturbances caused by the unusual circumstances of the elephants and construction nearby. We'll address these issues promptly to enhance future stays. Your positive comments about our friendly staff and the room are heartening. We're committed to providing a serene environment and will work diligently to improve the areas mentioned. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great about our stay
Stayed 1 night in Mar 2024
Response from Arroyo Pinion Hotel Management on 2024/3/5
Dear Laura,Thank you for your delightful review! We're thrilled to hear that your stay was exceptional. Our team strives to provide outstanding service and create memorable experiences. Your positive feedback motivates us to maintain these high standards. We look forward to welcoming you back for another fantastic stay. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/3/5
Dear Seth,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Anne, Fowlerville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/2/29
Dear Anne,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Mattia

Liked: Cleanliness, staff & service, property conditions & facilities
The people working are so kind. We stayed 4 nights.. a great stay!
Stayed 5 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/2/27
Dear Mattia,Thank you for your gracious feedback! We're delighted to hear you had a wonderful 4-night stay. Our team takes pride in providing exceptional service, and your kind words reaffirm their dedication. It's our pleasure to create memorable experiences for our guests. We look forward to welcoming you back for another great stay in the future. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Ringo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff are hardworking and friendly, the area around is beautiful as well as the rooms
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/2/21
Dear Ringo,Thank you for your kind words! We're delighted to hear that you appreciate our dedicated team and the picturesque surroundings. Ensuring a friendly and hardworking staff is crucial to us. We take pride in maintaining beautiful rooms and a pleasant environment. Your positive feedback motivates us to continue providing exceptional service. We look forward to welcoming you back for another enjoyable stay!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Diane, MILLSTADT

Stayed 3 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/3/22
Dear Diane,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/2/16
Dear Pamela,Thank you for a Perfect Score Rating on your stay at the Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/2/15
Dear Cecilia,We are delighted to receive your all-star vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in the Arroyo Pinion Hotel and Ascend Hotel Collection many more times.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Arroyo Pinion Hotel Management on 2024/2/15
Dear Adrian,Thank you for a Perfect Score Rating on your stay at the Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Tracey

Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/3/22
Dear Tracey,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

6/10 Okay

RITA

Stayed 2 nights in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/1/25
Dear RITA,Thank you for reviewing your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We hope you enjoyed our on-site amenities and enjoyed our convenient location.I hope you choose us again when you return to Sedona; we will gladly host you!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Anna Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay. We were happy with the breakfast options.
Response from Arroyo Pinion Hotel Management on 2024/1/23
Dear Anna,Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and were pleased with our breakfast options. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional experience. Should you have any specific preferences for your next visit, please feel free to let us know.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way that the property was set back from the roadway and more secluded than others in the area. The staff was also very courteous from check in to check out.
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/1/22
Dear Terrence,Thank you for appreciating our property's secluded setting and courteous staff. We strive to create a tranquil atmosphere for our guests. Your positive experience from check-in to check-out motivates our team. We look forward to welcoming you back for another enjoyable stay.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Tejas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dated hotel but still quite good. Great staff
Stayed 3 nights in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/1/16
Dear Tejas,Thank you for your feedback! We appreciate your acknowledgment of our dedicated staff. We're constantly working to enhance our guest experience, including updates to our facilities. Your insights are invaluable as we strive to provide a modern and comfortable stay for our guests. We look forward to welcoming you back and exceeding your expectations in the future.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/1/15
Dear Savannah,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/1/10
Dear Alan,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Arroyo Pinion Hotel, Ascend Hotel Collection. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Arroyo Pinion Hotel, Ascend Hotel Collection hotel soon!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Jennifer, Knoxville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in January during a few inches of snow and cold temps. The property did an excellent job of maintaining sidewalks around the property. Breakfast options were better than I expected and we appreciated onsite breakfast, 24 hour coffee, etc while waiting out the snow. The room was a little dated but clean and had what we needed for night. The jacuzzi tub was a nice perk and worked great. The wall unit was loud but the heat worked great. Mattress was extra firm and pillows weren’t the greatest. Would not want to spend more than a couple nights here but it worked great as a last minute place to stay for us and I would stay again.
Stayed 1 night in Jan 2024
Response from Arroyo Pinion Hotel Management on 2024/1/16
Dear Jennifer,Thank you for your detailed feedback! We're delighted to hear that our team's efforts in maintaining the property during snowy conditions were appreciated. It's great to know that you enjoyed the breakfast options and amenities like the jacuzzi tub. We apologize for any inconvenience caused by the dated room and noise from the wall unit. Your insights on the mattress and pillows are duly noted. We're pleased to have served as a convenient last-minute stay for you and look forward to welcoming you again. Your valuable feedback helps us enhance the overall experience for our guests. Safe travels!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Liliana

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 2024/1/10
Dear Liliana,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Christopher

Stayed 3 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 2024/1/23
Dear Christopher,Thanks so much for giving us your take on how we are doing. We're glad customers like you have a great experience at Arroyo Pinion Hotel, Ascend Hotel Collection.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/29
Dear Rakesh,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

8/10 Good

Shari

Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 2024/1/10
Dear Shari,Thank you for staying with us when you visited Arroyo Pinion Hotel, Ascend Hotel Collection. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Arroyo Pinion Hotel, Ascend Hotel Collection!Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 2024/1/9
Dear Richard,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place with a poor mattress
This was a great place to stay, that was quiet and pet friendly. Everything about the place was great, except for the mattress. The mattress was rock hard and very hard to sleep on. I expected there to be a better mattress, to match all the other great things in the room and property.
Stayed 2 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/19
Dear Anonymous,Thank you for your positive feedback regarding our quiet and pet-friendly environment. We're delighted to hear that you enjoyed many aspects of your stay. We apologize for the discomfort caused by the mattress; your feedback is valuable, and we will review our options for improvement. We appreciate your understanding and hope to welcome you back with an enhanced sleeping experience in the future.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/19
Dear Mason,Thank you for a Perfect Score Rating on your stay at Arroyo Pinion Hotel, Ascend Hotel Collection.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Arroyo Pinion Hotel Management

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/19
Dear Ginger,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Arroyo Pinion Hotel, Ascend Hotel Collection. We would love to host you again on your next visit to Arroyo Pinion Hotel, Ascend Hotel Collection. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Arroyo Pinion Hotel Management

4/10 Poor

Angela

Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/14
Dear Angela,We are sorry that your experience at our Arroyo Pinion Hotel, Ascend Hotel Collection hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Sincerely,Arroyo Pinion Hotel Management

6/10 Okay

john

Liked: Cleanliness, staff & service, room comfort
We stay in first floor room, and a noise from above our room until 3am we could not get sleep until 4am.
Stayed 2 nights in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/14
Dear John,We sincerely apologize for the inconvenience you experienced during your stay. Our team is committed to providing a peaceful environment, and we regret that noise disrupted your rest. We will address this matter promptly and take necessary measures to prevent reoccurrence. Please accept our apologies, and we appreciate your feedback as it helps us improve. We hope you give us another chance to offer you a more comfortable and enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Arroyo Pinion Hotel Management

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was spacious for the price! Continental breakfast had a variety of options.
Stayed 1 night in Dec 2023
Response from Arroyo Pinion Hotel Management on 2023/12/12
Dear Maria,We're delighted to hear you appreciated our spacious accommodations and diverse continental breakfast. Our commitment to offering value for your money is paramount. We continuously strive to provide a comfortable and enjoyable experience for our guests. Your positive feedback is truly encouraging. If there are specific aspects you enjoyed most or areas where we can further enhance your stay, we'd love to know. We look forward to welcoming you back for another enjoyable visit, and thank you for choosing our hotel.Thank You,Arroyo Pinion Hotel Management