Seattle University Tours

Hotel is generally a nice looking old Victorian style hotel in the center of Seattle. The layout and rooms are quaint and nice. My experience was poor for the following 4 reasons: * One of the two elevators for this enormous hotel was broken the entire stay. We had to compete with hundreds of guests AS WELL AS hotel staff for the elevators which honestly took more than 30 minutes each time. We resorted to stairs even though we were on the fifth floor, even with our heavy luggage, just unacceptable. No apology, no proactive outreach. Poor. * The deal we had included a free drink at the hotel bar which was in our confirmation and confirmed by the front desk - when we mentioned it to the bartender he looked at us like we were crazy, we explained and never got our free drinks. * We asked for early check in, declined. And then to align with our travel asked for a late check out. Also declined. Given all the problems over the week, you'd have thought they'd be flexible. They weren't. This is the sort of thing I remember and talk about. * When I checked out I asked for a folio to submit to my employer. The counter clerk said that because it was a zero balance, there was no folio. A week later, I got an updated folio for $80 plus tax for the additional variable resort fee. That was exactly what I was originally looking for. Now I have to resubmit my expenses. All in all, not impressed with service.

This place was awesome! The staff was super friendly, the hotel was clean, and the location is great for accessing all sides of Seattle. No pool or kiddo amenities, but I would definitely recommend it for a couple of adults who need an affordable and convenient base to explore Seattle.