Positives: The hotel is absolutely beautiful. The food, and servers were excellent. We enjoyed starting our days in the restaurant, and enjoying the patio dining in the evenings- we didn't even think of dining elsewhere, since the food was so fabulous!
The front desk staff were very helpful, except for our arrival. A smile and pleasant attitude goes a long way. Instead, we were treated as if we were an inconvenience (we had arrived very early, and simply wanted to know our options, if any). The valet attendants were always attentive and helpful- we really appreciated them.
Areas for Improvement: Some of the hostesses in the garden area were non-smiling, too. While they were probably just busy, it comes across as aloof and non-friendly. It was the same ones day after day- some were friendly, some not at all. I learned that the universal greeting of good will is always just a smile. Last of all, we had asked for additional coffee pods and were given one extra which was not helpful.
Considerations: Consider a way to greet new arrivals who often arrive tired and frazzled. Also, I recommend valet attendants offer water (both chilled and non-chilled) as an amenity. It would add a touch of class and graciousness to the services provided.
In Conclusion: The pros definitely outweighed the cons and we would stay again if we ever find ourselves in the Seattle area. The location is ideal, the room was very clean and comfortable, and the food is 5-Star!