「Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very...
「Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very...
「Great location with direct access to Old Town and business district. My room was facing the bridge and the park, providing amazing views. The family room was roomy and cosy. The front staff and bar/lounge servers were attentive and friendly. Great breakfast. We really enjoyed the stay and would definitely come back! 」
「Great location with direct access to Old Town and business district. My room was facing the bridge and the park, providing amazing views. The family room was roomy and cosy. The front staff and bar/lounge servers were attentive and friendly. Great breakfast. We really enjoyed the stay and would definitely come back! 」
「The hotel is a wonderful diamond. Beautiful, comfortable, well-appointed, clean and conveniently located. The Staff is efficient, professional, helpful, courteous and genuinely engaging. The room was immaculate, serene, relaxing and pleasurable. 」
「The hotel is a wonderful diamond. Beautiful, comfortable, well-appointed, clean and conveniently located. The Staff is efficient, professional, helpful, courteous and genuinely engaging. The room was immaculate, serene, relaxing and pleasurable. 」
「The location is perfect for a day tour at Bilbao. Right next to the Guggenheim Museum within walking distance to the old city, other tourist spots and nice restaurants.」
「The location is perfect for a day tour at Bilbao. Right next to the Guggenheim Museum within walking distance to the old city, other tourist spots and nice restaurants.」
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"