Castles in Saratoga County

"good stay clean rooms great breakfast and nice pool area"

"The pool and hot tub were down which ruined our experience. the teenagers running the hotel gave us a free cookie and said we had to speak to the manager about compensation with the pool being down but the manager was no where to be found and still has not contacted me about this. we checked out a day early as the this experience was awful. every time i reached out to the hotel they either did not respond or told me i had to speak to the manager. i even tried to reach out through expedia for some kind of accommodation or something but nobody responded. very dissatisfied and disappointed "

"Worst hotel stay I can remember and I have stayed in hotels for nearly 200 nights over the past 7 years. The hotel itself is fine and the staff nice enough but there is a club next door and they play loud music until 2:30 AM. I couldn’t sleep more than 3 hours each night because the noise from the club. And the hallway noise is terrible, slamming doors and loud people but that died down around 11:30. I have learned a painful lesson to check the businesses nearby a hotel for when they close to prevent another awful sleepless stay, And to top it off the hotel refused to refund any portion of the stay. Horrible experience, worst stay ever, never stay here again. "

"My favorite hotel"

"Staff is great, hotel is very clean and inviting. Rooms are very nice. 100% would stay again. "

"The gentleman who checked me in was amazing!!!! I didn't catch his name but he went above and beyond to get me the room that I wanted!!! Best customer service I have had in a long time 🙏"

"Please make sure you stay the nights you plan to stay as if you check out early they will not refund you. Hotel looked clean. "

"The staff is magnificent! Exemplary! The manager, Ms. Kelly Vanier, was so professional! And the staff are unbelievably nice! This place deserves its 9.4 rating. I give it a TEN! Congratulations on a hotel superbly run!!"

"Was amazing "