Royal Lodge Hotel

Property class: 4.5

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Consider a stay at Royal Lodge Hotel and take advantage of free full breakfast, a terrace, and shopping on site. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Windsor, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Luxury Single Room

Room

Luxury Single Room

  • 269 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Luxury Double Room

Room

Luxury Double Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite

Room

Executive Suite

  • 344 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Royal Suite

Room

Royal Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed
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About the neighborhood

Santa Cruz is home to Royal Lodge Hotel. Casa Municipal de Cultura Raúl Otero Reiche and Ethno-folkloric Museum are cultural highlights, and travelers looking to shop may want to visit Ventura Mall and Patio Design LifeStyle Center. Santa Cruz Zoo and Centro Cultural Oriental are also worth visiting. Visit our Santa Cruz travel guide
Map
Avenida San Martin 200, Equipetrol Norte, Santa Cruz, 1309

What's nearby

  • A historic building with arched windows and a clock. People are sitting and standing on the steps in front of the building.
    Plaza 24 de Septiembre
    15 min drive - 4.2 km
  • Ventura Mall
    3 min walk - 0.3 km
  • Centro Cultural Oriental
    5 min drive - 2.5 km
  • Patio Design LifeStyle Center
    5 min drive - 2.1 km
  • Santa Cruz Zoo
    7 min drive - 3.2 km

Getting around

  • Santa Cruz de la Sierra Station
    19 min drive
  • Santa Cruz (SRZ-El Trompillo)
    17 min drive

Restaurants

  • Noa Plant Shop
    5 min walk
  • Caudilla
    5 min walk
  • Tinto
    2 min walk
  • Aviator
    5 min walk
  • Jardin Del Asia
    3 min walk

About this property

Royal Lodge Hotel

  • Luxury hotel
  • Free full breakfast, a terrace, and shopping on site are just a few of the amenities provided at Royal Lodge Hotel. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Windsor, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool
    • Free self parking
    • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and tour/ticket assistance
    • Meeting rooms, an elevator, and a porter/bellhop
  • Room features
  • All 52 rooms offer comforts such as air conditioning, as well as perks like free WiFi and safes.
  • Other amenities include:
    • Bathrooms with deep soaking tubs and free toiletries
    • Flat-screen TVs with cable channels
    • Free infant beds, heating, and daily housekeeping

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Frequently asked questions

Does Royal Lodge Hotel have a pool?

Yes, this property has an outdoor pool.

Is Royal Lodge Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Royal Lodge Hotel?

Check-in begins at 2 PM.

What time is check-out at Royal Lodge Hotel?

Check-out is at noon.

Does Royal Lodge Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 15 per person applies.

Where is Royal Lodge Hotel located?

Situated in Santa Cruz, this luxury hotel is within 1 mi (2 km) of Ventura Mall, Santa Cruz Zoo, and Patio Design LifeStyle Center. Centro Cultural Oriental and Municipal Library are also within 3 mi (5 km).

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Reviews

Royal Lodge Hotel Reviews

6.4

6.8

Cleanliness

7.8

Location

6.8

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 3 out of 29 reviews
Rating 8 - Good. 12 out of 29 reviews
Rating 6 - Okay. 5 out of 29 reviews
Rating 4 - Poor. 5 out of 29 reviews
Rating 2 - Terrible. 4 out of 29 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta cerrado, ya no deberia dejar reservar, se nota q tiene tiempo fuera de servicio.
Stayed 5 nights in Feb 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
そもそも営業してませんでした、、、入り口にホームレスの方が寝ており、全館、階段でさえ電気が付いてませんでした。
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

Disliked: Staff & service

Me cobraron un día adicional. No lo recomiendo

Hicimos el contacto con Hoteles.com por tres días. En el momento de la recepción y unas horas antes de retirarnos también se confirmó que la estadía sería por tres, sin embargo cuando nos retirarnos un empleado llamado Mauricio de forma prepotente y malcriada nos indicó que deberíamos pagar por 4 dias, caso contrario, NO podíamos retirarnos del Hotel. Por la premura del vuelo para el regreso accedí ante este abuso. Por esta razón no recomiendo este Hotel.
Stayed 3 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del personal y la ubicación del establecimiento.
Stayed 3 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena atención y ubicación
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Situado en una zona confortable y segura. Zona moderna y al lado de un gran centro comercial. Lejos de la zona centro. El baño no era de la altura de lo que venden. El desayuno bien pero mejorable
Stayed 1 night in Aug 2018
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities

Disappointing stay

I was really looking forward to a bit of luxury after travelling for 6 weeks. Unfortunately I was greeted with judgment for having a backpack and then found that the facilities in my room were shocking. There wasn't even any hot water.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendable

Muy buen hotel y buena zona
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COMODO Y ACOGEDOR

HABITACIONES COMODAS Y LIMPIAS BUENA TV ATENCION MUY AGRADABLE DE TODO EL PERSONAL
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ESTILO EUROPEO MUY AGRADABLE

Volvi despues de un año y el servicios se mantiene intacto los baños renovados buen tv y exlente atencion del personal GRACIAS
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Lugar tranquilo y muy bien ubicado, personal muy atento y dispuesto a colaborar. Para mejorar solo necesita un poco de cuidado y mantenimiento en el edificio
Stayed 1 night in May 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

air conditioner

in some rooms.air conditioner is out of service
Stayed 5 nights in Jan 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Buena alternativa para no gastar mucho en alojamie

relacion calidad-precio buena..., hotel antiguo con carencias normales a su antiguedad, pero comodo, ordenado y servicio aceptable. podrán mejorar un poco el desayuno.., esta bien, pero le fata algo de variedad. pero insisto relacion calidad-precio esta bien
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Liked: Property conditions & facilities, room comfort

hotel ok, mas precisa de melhorias

Funcionarios atenciosos. Porem precisa caprichar mais na limpeza.
Stayed 1 night in May 2017
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, room comfort
me tuve que cambiar de habitacion. en ese movimiento me desaparecio el cargador de telefono cuyo valor es de cien dolares, mas la incomodidad. Desayuno bastante mediocre
Stayed 6 nights in Jun 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel antiguo no muy limpio

Una abeja dentro del baño cuando ingrese, un mosquito muerto en la jabonera, hotel antiguo se oian ruidos extraños, no hay botones, no hay nada de cortesia en la bienvenida, no hacen la limpieza como debe ser, el personal no es muy servicial
Verified review

6/10 Okay

Disliked: Cleanliness
Ubicación
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Su infraestructura es antigua, wifi lento, tv cable malo, tv pequeña, la verdad no fue lo que esperaba, el desayuno muy pobre.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities

Deficiente en mantencion y servicio

Deficiente hotel. El aire acondicionado botaba mucha agua todo el dia y noche, mojando alfombras y debiendo usar toallas para evitar problemas. Al regresar a la habitacion un dia, la puerta de la habitación estaba abierta y sin chapa, y no hubo explicación hasta exigirla. Otro dia el hotel dispuso un "taxi que trabajaba con ellos" y en el viaje la policía lo detuvo y se llevo al chofer detenido por ser un taxi ilegal y circular con patente cubierta.
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel limpio y bien ubicado

Estuvo bien. Al inicio casi no hacen valer mi reservación vía Hoteles.com así que recomiendo reservar pero también llamar al hotel para cerciorar. Lo bueno es que hicieron valer mi reserva y me dieron una habitación incluso más grande y cómoda.
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort
Disappointing. The rooms were old and not well equipped.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

hotel con un lindo personal de servicio y amable.

El lugar de ubicacion del hotel, hace que puedas muy bien interactuar con otros escenarios turisticos y de servicios con mayor facilidad y seguridad, porque para el tiempo que uno esta hospedado, esta muy bien y satisfactoio y por eso lo repetira en otra oportunidad.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2019
Verified review

8/10 Good

Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2018