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Reviews of West Coast Inn - Near Gem Theatre

2 out of 5
West Coast Inn - Near Gem Theatre
Santa Ana, CA

Reviews

7.0

Good

Rating 10 - Excellent. 74 out of 297 reviews" "
Rating 8 - Good. 88 out of 297 reviews" "
Rating 6 - Okay. 58 out of 297 reviews" "
Rating 4 - Poor. 40 out of 297 reviews" "
Rating 2 - Terrible. 37 out of 297 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Sauia F

Traveled with family
Liked: Property conditions & facilities
The property is well maintained and the rooms are clean. Will know more by checkout tomorrow.
Stayed 1 night in Feb 2024

8/10 Good

Emil

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Quite accommodations
Stayed 2 nights in Feb 2024

10/10 Excellent

Serena

Liked: Cleanliness, property conditions & facilities
Loved the front desk guy. Super nice people
Stayed 3 nights in Jan 2024

2/10 Terrible

Tyrone

Business traveler
Disliked: Cleanliness
Misleading photos
The place needs a major update! The pictures and truly misleading and do not show the true property as a whole. My tv would constantly stop working and I would have to unplug it and plug it back into get it to work. The price is too high for this place.
Stayed 2 nights in Jan 2024

6/10 Okay

Sokphea

Stayed 2 nights in Dec 2023

2/10 Terrible

Tracy

Business traveler
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The outside of the building was decent. Cigarette butts right outside of my room though. The blankets had stains all over them. Looked like semen. Ugh! One of the night stands had a door falling off of it. The room reeked of smoke. The area around the hotel had homeless people passed out. I was there for two days and the room was not cleaned my second day there.
Stayed 1 night in Oct 2023

6/10 Okay

Ernesto

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Cleaning matters a lot !!!
Even do we spend only one night there the cleanliness of that room was a huge concern.
Stayed 1 night in Oct 2023

4/10 Poor

Rubicela

Stayed 3 nights in Oct 2023

2/10 Terrible

Jenith

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth the $120 per night, there was literally random liquids all over the bathroom walls, the two towels provided were filthy, the toilet was literally missing the seat. Never again.
Stayed 1 night in Oct 2023

4/10 Poor

Vita

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was it the mold or the roaches?
Looked ok from the pictures, but stay away. The room was mold and roach infested. The bed was hard and uncomfortable, the three pillows were all flat and the towels were threadbare and scratchy. Do not recommend.
Stayed 1 night in Apr 2023

4/10 Poor

Nghi

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Patricia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older basic motel. Clean, quiet and comfortable. No carpeting so be sure to bring slippers and nightlight. No room phone, tableside alarm clock or table lamps. They do provide coffee maker, microwave and fridge. I needed accommodations because of medical appointment and I came from out of town. Would stay again.
Stayed 1 night in Mar 2023

2/10 Terrible

Blanca

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Property didn’t have no smoke alarm in the unit, TV didn’t work move to a different room TV didn’t work and no hot water place was too loud. Did not have no breakfast? For the price it was not worth staying there.
Stayed 2 nights in Jan 2023
Response from Haren on 2023/3/2
We apologize for the inconvenience. I would like to offer you discount on your next stay. Ask for Haren.

8/10 Good

Damon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine. Nice to be able to park right outside the door. Bathroom light was out so had to shave in the dark but they fixed it by the third day. Clean, convenient and affordable. Old school California motel. Home base for going somewhere else.
Stayed 4 nights in Sep 2022
Response from Reddy on 2022/9/28
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the cleanliness of our guest rooms.Thank you again for taking the time to share your experience with us and we hopeto see you again very soon.

8/10 Good

Michael

Traveled with partner
Liked: Staff & service
Quiet. Good parking. Room needs paint touch-up since those dirty spots are not acceptable !
Stayed 1 night in Sep 2022
Response from Reddy on 2022/9/28
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area. We apologies for the dirty sports in your room. Message has been forwarded to management .Thank you!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
Nice quiet and comfortable rooms.
Stayed 1 night in Sep 2022
Response from reddy on 2022/9/20
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations, most especially with the staff courtesy, and cleanliness of our guest rooms.Thank you again for taking the time to share your experience with us and we hopeto see you again very soon.

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing good to write about at this place.
Stayed 1 night in Sep 2022
Response from reddy on 2022/9/20
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the area very secure and not to crowded ,clean the only thing i was worry at first is that they charged me a $ 50 dll deposit fee but the next day they gave it back to me.
Stayed 1 night in Aug 2022
Response from HB on 2022/8/31
Hi, yes I am sorry but the 50 deposit is to insure our rooms stay good quality.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from ripal modi on 2022/7/25
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

starr

Stayed 2 nights in Jul 2022

2/10 Terrible

Yohana

Traveled with family and small children
Disliked: Amenities
Don’t like it with mad attitude not a good customer service
Stayed 1 night in Jul 2022
Response from ripal modi on 2022/7/18
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Candelaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from ripal modi on 2022/7/18
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Lauren

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2022

2/10 Terrible

Benjamin

Disliked: Cleanliness, staff & service
the employee at the hotel reception not very friendly
Stayed 1 night in May 2022
Response from ripal modi on 2022/6/12
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Rachel

Stayed 1 night in May 2022

2/10 Terrible

Tho, Chandler

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
This motel very old , smells horrible and also people in office not friendly. I think this motel shouldn't rate 2 or 3 stars by your company please. Thanks
Stayed 1 night in May 2022
Response from ripal modi on 2022/6/12
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

PHONG, Lemon grove

Traveled with family
Disliked: Staff & service
The owner and staff aren’t happy and friendly. I don’t want to come back to this place anymore
Stayed 1 night in Dec 2021
Response from ripal modi on 2021/12/18
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Benjamin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a great room
Had a jacuzzi in the room which was nice. But the rest of the room was beat up and dingy. There weren't enough pillows either. Would not recommend to anyone.
Stayed 1 night in Dec 2021
Response from ripal modi on 2021/12/18
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Mathew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was very clean and comfortable. Really needed it after the long day at work i had. Would go to again.
Stayed 2 nights in Nov 2021
Response from ripal modi on 2021/12/4
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Nina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it!!!!
The motel was very dirty & outdated. Must be a few decades old that had never been remodel. Way overpriced for a nasty motel.
Stayed 1 night in Nov 2021
Response from ripal modi on 2021/11/28
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sauia F

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location but the service was bad and unfriendly folks run that place. I will not stay there again.
Stayed 1 night in Nov 2021
Response from ripal modi on 2021/11/22
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Antonio

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from ripal modi on 2021/11/6
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shampoo, TV doesn't work, insects around the room.
Stayed 1 night in Oct 2021
Response from ripal modi on 2021/11/6
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Sam

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I booked this last minute because of a change of plans, so it was nice to be able to be able to get it in a hurry. However, we were pretty disappointed with the stay. When we checked in, we requested a downstairs room, but the clerk insisted we get upstairs because they were "better." Because it wasnt in the greatest neighborhood, we thought upstairs would be safer, so we agreed. I liked that they had linoleum floors because they're easier to clean, but they were covered in spots or spills and really highlighted how unclean the rest was. The linens were fine, but it was smaller details like spots on the walls and doors that just looked gross. There were also small-medium holes in the walls everywhere, some covered lazily in spackling. The bed was also pretty uncomfortable. The surrounding stayers were also rather loud in the evening, but I get thats not really in their control. Overall, a pretty disappointing stay.
Stayed 3 nights in Oct 2021
Response from ripal modi on 2021/10/22
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Stephanie

Liked: Staff & service
Stayed 1 night in Oct 2021

6/10 Okay

Quyen

Traveled with family
Disliked: Room comfort
Overall it is a good hotel. However, the spring-box of the bed is unbalanced in one side and it made me cannot sleep well. Good customer service and friendly.
Stayed 1 night in Oct 2021
Response from ripal modi on 2021/10/17
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

8/10 Good

Ray

Liked: Cleanliness, staff & service, room comfort
Overnight SoCal Stay
Comfortable. Quiet, mostly. Heard screeching tires on the street periodically. Rooms need to be refreshed, though. Some items were falling off the walls, like the toilet paper dispenser. All in all, pretty good experience.
Stayed 1 night in Oct 2021
Response from ripal modi on 2021/10/16
thank you

2/10 Terrible

Marrissa

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Night staff did not care at all about us. People above us were so loud from 130am to 4am the back at it at 5am till we checked out. I called to tell them this is ridiculous and we’re just trying to sleep and they didn’t nothing about it. If I wanted to uncomfortable and not sleep I would’ve slept in a car and saved myself 100$. What a joke. When I checked out I couldn’t even tell the lady what was going on because she was on the phone and just waved me to set the key down.
Stayed 1 night in Oct 2021
Response from ripal modi on 2021/10/11
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is was very clean & very polite person very excellent work I would definitely recommend
Stayed 1 night in Oct 2021
Response from ripal modi on 2021/10/8
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from nishi modi on 2021/9/29
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jenny

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad bad
The lady work there really rude! And internet so bad I can even login internet and my daughter come asking her she can’t login and that lady get mad on my daughter. I never come back that place.
Stayed 2 nights in Sep 2021
Response from ripal modi on 2021/9/26
Thank you for your feedback. We will be addressing your concerns

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway for my husband and I and it was absolutely perfect! The jetted tub was our personal favorite! Room was clean and comfortable! The lady at the front desk is super nice and helpful!! This is our second time staying there and are already planning another trip in October!! Close to a lot of restaurants and beaches!
Stayed 4 nights in Sep 2021
Response from nishi modi on 2021/9/8
Thank you dear

8/10 Good

Tri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from ripal modi on 2021/9/9
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thao

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place because it was quiet and close to supermarkets, but the WiFi was weak. The employees were really nice.
Stayed 3 nights in Sep 2021
Response from ripal modi on 2021/9/6
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jose

Stayed 1 night in Jul 2021

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ripal modi on 2021/8/24
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jazmin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ripal modi on 2021/8/24
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from ripal modi on 2021/8/24
Thanks for staying with us. We appreciate your feedback!